Detour Africa Avaliações 

116
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The tour was very well coordinated from start to finish. The accommodations and experiences were exceptional! Mandy was very helpful and the Earthstomper’s guide Christine was very knowledgeable, frie... Ver mais

Avaliado com 5 de um total de 5 estrelas

James booked our 3 day Sossusvlei tour for us with great efficiency and communication. The trip was spectacular- the scenery, accommodation, food, tour guides and comaraderie. We were issued voucher... Ver mais

Avaliado com 5 de um total de 5 estrelas

Detour Africa were super helpful when we were planning our trip and provided all the necessary information in good time. What was over and above though was the extra effort they put in to organise thi... Ver mais

Avaliado com 5 de um total de 5 estrelas

Wonderful tour company. We did a Kruger Safari and it was fantastic. Everything about the process went smoothly, from the communication, pick ups, and safari itself. Elena our tour coordinator did a f... Ver mais

Detalhes da empresa

  1. Agência de Viagens
  2. Provedor de excursões culturais
  3. Agência de passeio turístico
  4. Agência de turismo
  5. Operador de turismo

Escrito pela empresa

Detour Africa offers a carefully selected range of overland adventures, wildlife safaris, and travel packages. With over 25 years of experience in organizing African tours and safaris, we bring you the very best of Africa. Whether you're seeking breathtaking landscapes, thrilling wildlife encounters, or immersive cultural explorations, Detour Africa is your trusted companion in discovering the heart and soul of Africa.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

116 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as avaliações

(116)

46 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Shark Cage Diving & Aquila Game Reserve

Had an amazing experience with Detour Africa, did shark cage diving and a safari on the aquila game reserve.
Both tours where great, got ti see sharks and the big 5.
The Staff will help you with everything since you talk to them to plan the activities, to the day you do them.
If you're going to South Africa this is the Agency you need to speak to.

10 de janeiro de 2024
Avaliação não solicitada
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Resposta da Detour Africa

Hey Pedro, thanks so much for your review. We are so happy to have helped you create some awesome memories - Not everyone is lucky enough to see the sharks and the Big 5, we’re so glad that you did. Our team (and the animals) can’t wait to welcome you back next time!

Avaliado com 5 de um total de 5 estrelas

5 days garden route with Benjamin.

5 days garden route with Benjamin.
I had a great time, Benjamin was very experienced and friendly. He knew his way around very well and provided information about everything. We were able to stop everywhere and saw a lot in a short time. I can definitely recommend this tour. The backpacker accommodation was really nice except in storms river.
@Benjamin thank you!

18 de dezembro de 2023
Avaliação não solicitada
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Resposta da Detour Africa

Great to hear. Benjamin is an amazing tour guide :) We will pass on your kind words.
We'll also look into your comments regarding accommodation in Storms River. Your input helps us improve, so thank you for your feedback.

Avaliado com 5 de um total de 5 estrelas

Great travel advice and fantastic trip

Great experience! Received a follow-up after my request within an hour, with extensive information and travel options, so I could make the right choice. James was very helpful and arranged everything very thoroughly. Had an absolute blast on my Namibia trip and would recommend it to every solo traveler or when self driving is not an option.

26 de dezembro de 2023
Avaliação não solicitada
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Resposta da Detour Africa

We're so glad you enjoyed your trip to Namibia, it really is a great way to explore as a solo traveler. Hearing about your positive experience motivates us to continue delivering outstanding service :) Thank you!

Avaliado com 5 de um total de 5 estrelas

5 day Garden Route Tour

I booked this tour via Elana Black who was very helpful from the start and answered all of my questions efficiently and quickly despite being a 8-9 hour time difference as I am in Australia. The tour itself was amazing, all the guest houses I stayed at were clean and comfortable. We had to change our driver/guide on day 2 as our original one had a family emergency. The tour was well run and we had a variety of options to do too. I will be booking any future Africa tours via Detour

4 de dezembro de 2023
Avaliação não solicitada
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Resposta da Detour Africa

We're thrilled to hear you had an amazing time on the Garden Route tour! Thanks a bunch for sharing your positive experience. Can't wait to welcome you back for more adventures!

Avaliado com 5 de um total de 5 estrelas

Windhoek to Victoria Falls safari

James was extremely knowledgeable and helpful in booking my tour. He responded quickly to all my questions. The tour itself was amazing! We had 3 guides including the driver: JoJo, Calisto, and Lynn. They were extremely hard working. Calisto handled long days of driving well and was always smiling. They all made sure we were comfortable and happy. The food was good. The game drives were great! The only negative was the vehicle became hot in the hot weather.

6 de novembro de 2023
Avaliação não solicitada
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Resposta da Detour Africa

Thank you! Your feedback is appreciated. We're so happy that you had such a great time on your tour. Sorry to hear about the heat, unfortunately, it can get pretty hot around this time of year. Hopefully we can welcome you back to Africa in the near future.

Avaliado com 5 de um total de 5 estrelas

South Africa and Namibia

We had two long tours to Kruger National Park and Namibia and two day tours (Johannesburg and Cape town) as well. Everything was well organised and our manager James Adams was really friendly and helpful. Moreover we had Cape Town Day tour with him and he is really good as a guide too. Thanks for everything and see you next time!

6 de novembro de 2023
Avaliação não solicitada
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Resposta da Detour Africa

Thank you so much for your kind words! Its great to hear you enjoyed your tours :) We look forward to welcoming you back to Africa.

Avaliado com 5 de um total de 5 estrelas

Great service

We booked a 12 day South Africa itinerary, visiting both the greater Kruger National Park and the Garden route. The service provided by Detour's James Adams was great! He made sure everything was accounted for and our trip went smoothly.

14 de novembro de 2023
Avaliação não solicitada
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Resposta da Detour Africa

Thank you so much for letting us know that you enjoyed your trip to Kruger and Garden Route. Wishing you many more enjoyable adventures ahead.

Avaliado com 5 de um total de 5 estrelas

Wonderful experience

I had a fantastic experience with this travel agency. Their communication is excellent, especially the travel agent, Elana. She's always available to answer questions, patient, and provides all the necessary information. She gives you the best advice and recommendations that meet your needs. We all felt safe during the tour, and they have great customer service. Highly recommend!

6 de novembro de 2023
Avaliação não solicitada
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Resposta da Detour Africa

Thank you so much for taking the time to share your wonderful experience with us! Happy to hear that Elana and our team could make your tour memorable and provide the support you needed. Your kind words mean the world to us. :)

Avaliado com 5 de um total de 5 estrelas

Muy contentos con Detour Africa

Muy contentos con Detour Africa. La comunicación perfecta de principio a fin. Rápidos respondiendo nuestras dudas y siempre dispuesto a ayudarnos. La experiencia fue muy buena en el safari que escogimos. Todo tal cual se detalla en el pdf que nos proporcionaron como guía.

Agradecer la amabilidad de todo el equipo. Sin duda lo recomiendo

26 de novembro de 2023
Avaliação não solicitada
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Resposta da Detour Africa

Thank you so much for taking the time to share your feedback. Your kind words about our communication, responsiveness, and the safari experience mean a lot to us. We hope to welcome you back to Africa in the near future.

Avaliado com 5 de um total de 5 estrelas

Outstanding

Reviewers
When planning to visit South Africa for the first time I contacted several companies to arrange trips. Louise at Detour Africa replied promptly to my query whereas some companies took ages to reply.
The organisation of our itinerary was excellent and her advice was invaluable even regarding the weather etc.
We took 4 different trips and each was superb. When we did experience a problem ( not the fault of Detour) Louise resolved it promptly and throughout the visit she was on hand to help. The cost of the tours was similar to other companies and the quality of each one was excellent. All the guides were knowledgeable and extremely helpful.
I would recommend Detour Africa unreservedly. The company is very professional and the service is exemplary.
Thank you for helping to make our trip such a wonderful experience. We will certainly use your company again when we return to Africa.

1 de novembro de 2023
Avaliação não solicitada
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Resposta da Detour Africa

Thank you so much for your lovely review! We are so happy to hear that you had a wonderful experience with Detour Africa. Louise and the team are delighted by your kind words. We can't wait to welcome you back to Africa!

Avaliado com 5 de um total de 5 estrelas

Recommended

James was excellent and handled my booking seamlessly. I am solo traveller, I felt safe throughout the trip. Thanks to Detour Africa, I had a fantastic time in Namibia. They are trustworthy and efficient!

14 de outubro de 2023
Avaliação não solicitada
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Resposta da Detour Africa

Thank you for your wonderful review! It means a lot to us :)

Avaliado com 5 de um total de 5 estrelas

Wonderfull 3-day Sossusvlei trip

It started with the very pleasant email exchange I had with James. Because of the uncertain of my daughters business trip plans, I wasn't sure whether to return to Windhoek or take the shuttle to Swakopmund. James was very understanding and ultimately was able to book only a few days before departure.
The trip itself was well organised and a great experience. The lodge I stayed in, The Namib Desert Lodge is a very nice lodge, with Oryx right in front of my room.
As an excursion I did a dune ride combined with a wonderfull sundowner. As a big surprise we stopped at a lookout and there was a table set and out came a big cooler with an assortment of drinks and snacks. Guide Maria was great. Friendly and knowledgeable.
Next day early in the morning we left for Sossusvlei. We arrived at 06.30am at the gate and were at the amazing Big Daddy dune well in time to go up. Guide Steven pointed out the "easiest" way to start, to avoid a long climb at the beginning. Unfortunately we had only 2 hours so I couldn't make it to the very top. But it was already impressive as it was.
Finally we went to the Sesriem gorge. Nice to be there and take it in, but not so impressive.
All in all a well organised and unforgettable experience. Will certainly book with Detour Africa again should the occasion arise.

1 de novembro de 2023
Avaliação não solicitada
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Resposta da Detour Africa

Thank you so much for your wonderful review. Its great to hear that you had an incredible time in Namibia. Sossusvlei is a truly magical place :) We hope to welcome you back to Africa soon.

Avaliado com 5 de um total de 5 estrelas

Best (De)tour

Detour Africa arranged the most wonderful Kruger experience for me. James helped customise an ‘off the shelf’ trip into my own. Super fast email responses and very helpful.

30 de setembro de 2023
Avaliação não solicitada
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Resposta da Detour Africa


Thank you for your awesome feedback on your Kruger safari! We love being able to customize trips to match our clients' preferences. Great to hear you enjoyed your trip. :)

Avaliado com 5 de um total de 5 estrelas

Très bien organisé

Très bien organisé, sécuritaire. La nourriture est excellente. Les guides expliquent bcp de chose et nous avons vu bcp d’animaux et tous les Big Five.

Les chambres sont propres et le lodge est bien situé.

10 de novembro de 2023
Avaliação não solicitada
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Resposta da Detour Africa

Hi Audrey. Thanks so much for sharing your experience! (Sorry for replying in English, our French isn’t very good).
We're so happy that you enjoyed your safari and got to see loads of animals including the Big 5! Making sure our customers feel safe on tour is also super important to us, so hearing that you felt that way warms our hearts.
Your positive comments mean a lot to us at Detour Africa. Can't wait to have you join us again for more adventures!

Avaliado com 5 de um total de 5 estrelas

Exceptional company

From the time we booked our tour, the agent, James, was outstanding answering every question that we had and responded very quickly. Outstanding service. The tour and accommodations were everything we wanted for our trip to Africa.
All the tours were exceptional and our guide, Aaron, was the most knowledgeable, kind and attentive person. We would recommend Detour Africa to everyone interested in a tour to Africa.

28 de outubro de 2023
Avaliação não solicitada
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Resposta da Detour Africa

Thanks for taking the time to share your awesome experience with Detour Africa! We appreciate your kind words about James and Aaron… We've got an amazing team, great that you felt that too ;)
Safe travels, and thank you for choosing Detour Africa!

Avaliado com 4 de um total de 5 estrelas

A marvellous experience, well administered, and thorough, patient customer service

Our consultant, Louise Pierce, was extremely patient with our tour group for over 4 years, and provided excellent service and tireless flexibility. Our group initially booked the two safaris before COVID, and then rebooked after COVID with a different group of people - quite challenging for the consultant.
The reason we did not reward a 'five' was that there were two potentially safari ending experiences on the second safari with Nomad Tours - the first is that we were not forewarned that to cross into Botswana, all teenagers need to have hard copy notarised birth certificates on hand(something to do with children smuggling), and the second was a lack of communication between the Nomad driver and the Pride of Africa drivers going into the Khwai camp from Maun. One driver anticipated that we were staying in the main Khwai camp and the other knew we were staying in the more remote overflow camp, with no power, no bar, and limited water. So we spend two nights quite unprepared for the conditions - it all worked out in the end and was not the consultants responsibility.
All in all a fantastic but rugged experience.

10 de outubro de 2023
Avaliação não solicitada
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Resposta da Detour Africa

Thank you so much for taking the time to share your feedback about your experience. We are thrilled to hear that Louise provided excellent service over the last few years. She is a gem. ;)
We understand the challenges posed by postponing your trip and rebooking post-Covid, so appreciate your flexibility during this time.
Your feedback is invaluable, and we'll certainly work on improving our communication regarding birth certificates. We will also address the accommodation and communication issue in the Delta to ensure better coordination for future trips.
Despite these challenges, we're happy to hear that you had an amazing experience. We're committed to continually enhance our services so your feedback really helps.
We hope to welcome you back to Africa in the future. :)

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