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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I found Devon Duvets when searching for a tri-pillow for my breast cancer journey. I have in fact bought, a tri-pillow, a pillow, a heart shaped cushion, a lavender eye pillow and several laven... Ver mais

Avaliado com 5 de um total de 5 estrelas

I really want to share an appreciation for the customer support. I had to get in touch for help since I made a wrong size order and then had another little issue. I always received quick replies, pers... Ver mais

Avaliado com 5 de um total de 5 estrelas

I’ve just bought a Double Wool Duvet 300 GSM Lightweight 4-7 TOG. The service I received was superb & I was given regular updates on delivery. The duvet is absolutely beautiful & I love the feel of it... Ver mais

Avaliado com 5 de um total de 5 estrelas

This company not only makes quality products but there customer service is the best I have ever received from a company. Our duvet shrunk after taking it to the dry cleaners to be washed following a... Ver mais

4,6

Excelente

O TrustScore é 4.5 de um total de 5

116 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

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Avaliado com 3 de um total de 5 estrelas

Heavy and hot

I have waited a while before writing.a review to give the king sized medium weight 600grms duvet purchased a couple of months ago the best trial to comment on. Delivery was within a few days of ordering and I cannot fault the quality and manufacturing of the duvet. It is extremely good, and the cotton cover smooth and does not have that crinkly noise some duvets have. Nor was there any smell. A nice touch is the little bag of Lavender tucked inside the duvet. The duvet has a nice loft to it and not the flattish style seen on other type of woolen quilts by different manufacturers.
However, I find the weight of the quilt too heavy for me and it can drag down the bed under its own weight. I have slept for 35 years between merino wool mattress toppers and overblanket. It was time for new so I was so looking forward to the duvet. But it makes me so hot and does not heat regulate very well, unlike my merino overblanket. I believe the cotton casings plus cotton duvet covers traps heat in. I should have possibly chosen the lighter weight duvet but hindsight is a wonderful thing and not being able to personally see and feel the weight of the duvet has added to buying the wrong thing, especially as most things are online ordering. As one lives on the other side of the country impossible to visit.

22 de abril de 2025
Avaliação não solicitada
logotipo da Devon Duvets

Resposta da Devon Duvets

Thank you for your review and for taking the time to give your duvet a proper trial before sharing your thoughts.

We're delighted to hear you were pleased with the fast delivery and appreciated the exceptional quality of the duvet, the soft cotton cover, and the natural lavender touch—details we work hard to get just right. It’s also great to know that you noticed the generous loft and quiet, breathable fabric we’ve carefully chosen to enhance the sleep experience.

We’re sorry to hear that the weight and warmth of the duvet haven’t quite suited your personal preferences. Wool does perform differently to other materials like merino overblankets, especially when encased into duvets rather than used as open layers. Although the medium weight is designed for year-round use for most sleepers, we do understand that comfort is subjective, as everyone has differing needs.

As always, our friendly customer service team is here to offer guidance and help customers choose the best option for their needs—whether it’s selecting the right weight or learning more about how wool regulates temperature. We're always just a phone call or email away and are happy to talk through the choices with you at the point of ordering.

Thank you again for supporting a British-made, natural product and for recognising the care that goes into our work. Should you prefer a lighter weight option in the future, we’d be very happy to assist you to ensure it’s the perfect one for you.

Best Wishes
The Devon Duvets Team

Avaliado com 5 de um total de 5 estrelas

Thin Alpacca??? Omg it is sooo nice

I wasn't sure what to expect from a very thin Alpacca duvet so I called for advice before purchase. We have a warm house that has a geat pump. The lady I spoke to recommended a low tog. She was not wrong. We are very cosy!!! We are both sleeping better already. Really really delighted with it.

21 de março de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

4 years later …….

I’m writing this review 4 years after having used the fitted sheet.

Firstly, I want to say I have the duvet which is absolutely fantastic, I do find it temperature regulating and the weight of it is so comforting. I love snuggling up under it. I bought a second one for our spare room and also purchased one for my granddaughter.

At the time of buying the duvet I also bought a king size fitted sheet as it was half price if bought with the duvet. This week after four years of use, obviously not constant, as I have other bedding, I’ve had to sadly throw it away. The sheet was amazing at first, I used to look forward to sleeping on it as it felt luxurious compared to my other cotton sheets from Ikea and Sainsbury’s. The reason for not being able to use it is that it has become threadbare and developed holes at the head and feet areas on both sides. Disappointed is an under statement, my much cheaper, lesser thread count sheets have far outlived this one.

Updated after reply from Devon duvets. My other sheets are also 100% cotton, I don’t buy poly cotton and they were bought at the same time as this one, they’ve all had equal wear, my point was that for the price my other cheaper less thread count 100% cotton sheets have lasted much longer

22 de fevereiro de 2025
Avaliação não solicitada
logotipo da Devon Duvets

Resposta da Devon Duvets

Dear Sherrie

Thank you for taking the time to share your experience. We’re delighted to hear how much you love our duvet and that it’s been a comforting part of your routine for years. We really appreciate your long-term support.

We’re sorry to learn about your experience with the fitted sheet. Please note that this sheet was offered as an extra item at a special discount and isn’t part of our core handcrafted bedding line. Because it’s sourced separately from another British family run business, its longevity and performance may have differed from our primary products. We also recognise that four years is a long period, and normal wear can occur with intermittent use of natural materials (in this case 100% cotton) unlike perhaps cheaper alternatives woven from poly- cottons etc..

Your feedback is valuable, and we will share your comments with our supplier of the cotton bedlinen as we continually strive to improve our product offerings. If you’d like to discuss this further or if there’s any way we can assist you, please feel free to contact our customer support team who are always happy to assist.

Thank you again for your feedback and for being a valued customer.

Yours sincerely
Pauline Beijen
Devon Duvets

Avaliado com 5 de um total de 5 estrelas

incredibly helpful in every way and the most beautiful quality duvet i have ever used.

How helpful they were, even after ordering the extra warm one and realising that it was going to be too much, they couldnt of helped more and feel so grateful to them for all they did. It was a big treat to myself to get a wool duvet and my sleep is so much better as now i dont overheat like i did with a feather duvet and it feels the perfect weight around my body. i highly recommend them as a personal family business doing it really well.

10 de janeiro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Not temperature regulating

Bought the mid weight wool and botanical lightest duvets as a couple. It's the peak of winter, the heating is off, the room is 14 degrees, I have a 400tc Egyptian cotton percale duvet cover and yet we are still overheating. My partner sleeps cold and needed something warm. She can be boiling and not complain but she says she sweats a bit in this wool. I am a hot sleeper and use the lightest weight botanical made from tencel. I overheat and have weird dreams and don't sleep as deeply as before. The materials are not breathable in my opinion. Temperature regulation seems like a stretch here when the natural material is covered by some outer material which compromises the air permeability.

I do love the fact that you can interchange the single duvets which most companies don't do. 5 stars there.
I spent alot on these premium duvets but was unable to return them even after stating that we didn't sleep in them but laid it on us to try with clothing on.

I would say you as a consumer should ignore tog ratings and be very sceptical about natural fibres when it comes to staying breathable. Air permeability is not a property of natural fibres exclusively.
There are some hollow fibres that are synthetic with better air permeability.

My advice to the company is to either target to cold sleepers for only winter and autumn or change the thicknesses of the bedding and hey you may make more money using less material.

13 de janeiro de 2025
Avaliação não solicitada
logotipo da Devon Duvets

Resposta da Devon Duvets

Dear Gregory,
Thank you for sharing your thoughts and taking the time to leave a review. We're sorry to hear that your experience with our modular duvet system has not been as positive as you had hoped.
We design our duvets with great care, using natural materials like wool, cotton and TENCEL™Lyocell because of their unique temperature-regulating and breathable properties. However, we understand that everyone’s sleeping preferences and environments can vary, especially when it comes to room temperature, bedding choices, and personal comfort levels.
While we regret that our duvets didn’t meet your specific needs, we’re pleased to hear you appreciated the interchangeability of the two sections of duvet—this feature is something we’re particularly proud of in our modular duvet range Three.
Our goal is always to ensure our customers are happy with their purchase. We have a dedicated customer service team available to provide tailored advice or assist with any concerns you may have had, so please don’t hesitate to contact us directly. We’d love the opportunity to discuss any issues further and see how we can help.
Thank you again for your feedback. It helps us continue to refine our products and services.

Avaliado com 5 de um total de 5 estrelas

We have the wool mattress topper

We have the wool mattress topper, bought earlier in the year, wool pillows & some pillowcases, all items are first class quality, the shopping experience was friendly & professional, the delivery was quick. The staff went above & beyond to help with the purchase. Thank you.

3 de dezembro de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

A bit disappointed …..

I ordered a topper and whilst delivery was super quick and it is a beautifully made lovely UK product that has added a layer of comfort to a too firm mattress, it isn’t breathable or temperature regulating and is far too hot. I read that it was especially suited to modern mattresses. I live in an old draughty cottage not a new build and I am not a hot sleeper.
So I am very disappointed. There is no option to return even though it’s only been used for just three nights with a good quality mattress protector.. So an expensive mistake. Live and learn!

19 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolute Bliss

Never, ever buy a Devon Duvets pure wool duvet. You'll never get out of bed again. It's simply divine. Best investment this year! 😁 I also have their mattress topper which is still going strong after 5 years.

20 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Alpaca Lightweight Duvet

Alpaca Lightweight Duvet
Have had this duvet for a week now and it's just lovely, superb quality, drapes nicely and although lightweight keeps me plenty warm enough! Fast delivery with no issues, would use and recommend DD every time.

17 de outubro de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Good quality. Good value.

Straightforward website, seemed to be a product that was well-rated, simple ordering procedure and contact over order/delivery for a wool duvet. Well made duvet packed in a useful linen storage sack. Evri courier took 3 days instead of the promised 2 then dumped the box on the doorstep and cleared off. Duvet is clearly good quality, comfortable, warm, not too heavy and value for money. Why do these good companies spoil it with diabolical couriers.

4 de outubro de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Dissapointed

I am so dissapointed in my mattress topper. This is approx the 4th one I have purchased from Devon Duvets. Never before have I experienced an EXTREME smell of the wool . I called DD, It was explained that some wools are a stronger smell than others, and to put it outside, or on an airer. I can do neither of those things due to physical reasons, and having no outside space. The smell permeates into my personal sleep wear. My bedroom smells etc. It must have been known that this extreme smell was present in this topper, or batch of toppers, it would have been helpful as a customer care action, to have been contacted and asked if that was OK on this occasion. Had I known I would have waited for a different batch of toppers.

8 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great mattress topper and pillow

I now have a mattress topper and pillow, both of which I love and the pillow has already, after only 3 nights, relieved my morning neck pain and headache. The customer service has been first class, especially in the case of the pillow which failed to arrive and was duly replaced. I cannot thank them enough for all the help I received.

16 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

"Customer Experience Review: Devon Duvets' Natural Wool Topper and Odor Concerns”

I purchased a double wool mattress topper from Devon Duvets and encountered some challenges that I feel potential customers should be aware of. Upon receiving the product, I noticed a strong odor that resembled chemicals, despite Devon Duvets' assurance that their products are crafted using 100% natural materials without chemicals or bleach.

I followed their recommendation to air out the topper extensively, both indoors and outdoors as weather permitted, but unfortunately, the odor persisted. This was concerning as I specifically chose a natural wool product due to allergies to chemicals and scents.

When I contacted Devon Duvets to discuss exchanging the topper for one that did not have this strong odor, they responded promptly but declined my request. They reiterated their assurance that the product is chemical-free and attributed the smell to natural wool characteristics that may affect sensitive individuals differently. This opposed to my previous natural wool bedding experiences which I have not had any odour issues.

While I appreciate their commitment to using natural materials and complying with fire safety regulations, the persistent odour and the company's ignorance to accommodate my request for an exchange left me disappointed. As a customer who prioritises health and seeks natural bedding options, I had expected better support and understanding of my concerns.

In conclusion, Devon Duvets offers handmade products with commendable craftsmanship and adherence to safety standards. However, potential customers should be aware of the possibility of a strong natural odor that may not dissipate quickly, despite the company's assurances of chemical-free production. More flexibility in customer service regarding such concerns would greatly enhance the overall customer experience.

25 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

So supportive and gentle post mastectomy

So I bought a heart shaped pillow for my mastectomy surgery and whilst in hospital I wondered why I bought it. However, I came home yesterday and found myself unable to get comfortable until I put the cushion under my arm. OMG what a difference! It also provides a gentle compression to the side and under arm whilst my arm is resting in it.

25 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Purchased DOUBLE WOOL DUVET SET

Purchased DOUBLE WOOL DUVET SET - ALL SEASON 14+ TOG and 2 x WOOL PILLOW - ORIGINAL (75 X 50CM). Excellent quality, far superior to Woolroom and John Lewis products. Very comfortable, much better than our old synthetic duvet. Does have a slight "sheepy" smell initially, but not unpleasant and wears off after a few weeks

1 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Bought it at least 10 years ago

Bought it at least 10 years ago, still very satisfied with it, so much that I feel the need to thank them when putting it on!
Keeps body temp, allows breathing, still in excellent shape, exceptional quality… they made an astonishing product, well done Devon Duvets!!!

17 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ordered a mattress topper from this…

I ordered a mattress topper from this local company unfortunately there was a delay in them getting the correct material for the cover. I can totally understand this as like everything else in this country seems hard to source since we have left the EU.
The topper arrived today and it is fantastic a British made product from the heart of Devon. We need to support our local hard working companies and take delays on the chin. Not their fault regarding this import mess. I personally will be buying more products from this company.

16 de fevereiro de 2024
Avaliação não solicitada

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