DFS Furniture - Banbury Avaliações 

3.052
O TrustScore é 5 de um total de 5

4,9

Lockheed Close, OX16 1LX Banbury, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Today we called into the Banbury store & spoke to a very helpful lady ( Emma) about potentially buying 2 sofas. We returned home to re measure our space & returned later & spoke to Blake this time w... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had a very good experience at DFS Banbury. Paul, the salesman, was very helpful, friendly and professional. He took the time to explain everything clearly and made me fell comfortable. He made my vi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The store was tidy and well laid out, we weren’t hounded when we came in, just politely reminded that if we needed help, to shout. The sales assistant, Blake, made things easy and straight forward and... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We went to your Banbury store and were served by Paul. He was extremely helpful, informative and answered all our questions. We were looking for a small corner sofa which he helped us find. Paul's... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Móveis
  2. Acessórios para Móveis
  3. Loja de artigos domésticos
  4. Loja de móveis para sala de estar
  5. Loja de sofás
  6. Tapeçaria

Escrito pela empresa

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Escrito pela empresa


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(3.052)

100.319 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Very helpful salesperson

Very helpful salesperson, obviously knew his products well. He was very well mannered, he let us take our time in choosing exactly what we wanted. We could not fault his service.

16 de agosto de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Hello,

Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!

Kind regards,

Lia
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Return visit to Banbury Branch

Cheryl welcomed us back to the Banbury branch and answered our remaining questions in a frank, professional and friendly manner. As a result, we were pleased to confirm our order for an Arundel sofa and Cheryl talked us through all the options in detail.

16 de agosto de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Hello,

Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!

Kind regards,

Lia
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Great experience

The store was tidy and well laid out, we weren’t hounded when we came in, just politely reminded that if we needed help, to shout. The sales assistant, Blake, made things easy and straight forward and was very knowledgeable. He talked us through every option and the delivery process very confidently.

16 de agosto de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Hello,

We're really grateful you shared this amazing 5* review. We are glad to hear that Blake helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.

Kind regards,

Lia
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Cheryl in the Banbury store

Cheryl in the Banbury store, absolutely fantastic!! Super personal, welcoming and caring. Highly recommend

16 de agosto de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

It was a great service

It was a great service , Blake was knowledgeable and took us through all the options open to us ! He was informative with out pressure and thorough .

15 de agosto de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!

Kind regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

The service we received was very good

The service we received was very good. From the help to find the right sofa bed to the information given and coffee offered during the process. It made the whole experience really relaxed and non stressful

2 de agosto de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Fantastic service from Blake at DFS…

Fantastic service from Blake at DFS Banbury. He was incredibly helpful, knowledgeable and friendly, offering great advice throughout. Nothing was too much trouble, and the whole experience was a pleasure from start to finish.

Blake was a real pleasure to deal with. Highly recommended!

11 de agosto de 2026
Avaliação não solicitada
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Holly was brilliant from start to…

Holly was brilliant from start to finish. Knowledgeable about the sofas and products she was selling, and keen to let us know about the guarantees and cleaning process that DFS has to offer.

10 de agosto de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Very helpful

Very helpful, quick and easy

10 de agosto de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Hello,

Thank you for your kind review.

Kind regards
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Amazing experience being helped by Holly. 10/10

We were so happy with our shopping trip to get a couple of sofas from your Banbury store. We had chosen what we had wanted before our visit. A lovely young lady called Holly served us and she could not have been more helpful and professional. She dealt with all our questions with ease and was just wonderful. You have a very valuable member of staff there DFS. An absolute 10 out of 10 from us.

10 de agosto de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Hello Carol,

Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!

Kind regards,

Lia
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Service was brilliant

Service was brilliant
Lovely staff

10 de agosto de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Hello Laura,

Thanks for sharing your lovely review!

Kind regards,

Lia
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

The sales lady was exceptionally…

The sales lady was exceptionally helpful, and made the purchase very easy and pleasant.

9 de agosto de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Amazing service at Banbury DFS,Paul was…

Amazing service at Banbury DFS,Paul was so nice and very helpful

8 de agosto de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

I thought the process of choosing our…

I thought the process of choosing our chairs was very
good. I felt we were given the time needed to browse
effectively and enough interaction to ensure we had all the information we needed to base our decision on.
The guy who dealt with us was extremely helpful and
patient and exhibited sound knowledge which is always helpful.

8 de agosto de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Excellent

Excellent, knowledgeable service from staff. Easy transaction.

8 de agosto de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Hello,

Amazing review, we really appreciate it!

Kind regards,

Lia
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

DFS Banbury sales - Cheryl

We visited Banbury DFS to look into buying a set of sofas and were assisted by Cheryl who was excellent. Covered off all the options available in a professional friendly manner. Highly recommend! 11/10 top customer service no complaints :0)

7 de agosto de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Hello,

Thanks for your lovely feedback, we’re glad to hear Cheryl met your expectations and gave you all the info you needed to make your purchase.

Kind regards,

Lia
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Thank you Paul

We recently purchased a new sofa from DFS, and I wanted to leave a special review for Paul, who looked after us throughout the whole process.
As soon as we walked into the store, Paul greeted us, introduced himself, and asked if we needed any help. We explained that we were just browsing, and he completely respected that. There was no pressure, no hovering, and no feeling that we were being watched while we looked around. It made for such a relaxed and comfortable shopping experience.
When we found a sofa we liked, we approached Paul for more information. He was incredibly knowledgeable and took the time to explain all of the different options available without ever making us feel rushed. We told him we wanted to go home, check our measurements, and think about it. Once again, he respected our decision completely and didn't become pushy or try to pressure us into buying.
Three days later, we returned to the store and were pleased to see Paul again. He remembered us, was fantastic with our children, and made us all feel so welcome. His friendly manner, product knowledge, and honest guidance gave us complete confidence in our decision.
Thanks to Paul's excellent service, we bought our beautiful new sofa, along with the matching snuggle chair, coffee table, side table, rug, and a care warranty! It wasn't because we felt pressured—it was because Paul genuinely helped us find the perfect pieces for our home and explained the benefits of each option.
We left the store feeling excited, happy, and looking forward to our new furniture arriving. Thank you, Paul, for making what could have been a stressful purchase such an enjoyable experience. You're a real credit to DFS, and we will definitely be back in the future.

7 de agosto de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Hello Katrina,

We're really grateful you shared this amazing 5* review. We are glad to hear that Paul helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.

Kind regards,

Lia
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

From the moment we arrived Paul looked…

From the moment we arrived Paul looked after us explained everything about the suite we had chosen he was very professional and helpful throughout our visit put us at ease as we had told him about a negative past experience we had with DFS so we couldn't have asked for a better person to have dealt with us thank you very much Paul

7 de agosto de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Hello Jean,

Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Paul.

Kind regards,

Lia
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Once I had chosen the chair I wanted

Once I had chosen the chair I wanted, it was easy to find a very helpful staff member, who took me through the procedure. Very Helpful, and pleasant young lady.

6 de agosto de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine E
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Finding so many lovely things that we…

Finding so many lovely things that we needed under one roof.
We were amazed at the quality and new it would fit so well into our new house.
Thanks and praise have to go to all the knowledgeable staff there
5 stars from us

6 de agosto de 2026
logotipo da DFS Furniture - Banbury

Resposta da DFS Furniture - Banbury

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

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