Had to go to DFS Basildon to use a Guardsman Insurance claim from a previous purchase. Darren, the salesman welcomed us we came through the door, told us where the various ranges of furniture an... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
We certainly recommend DFS for quality & value for money. Lovely Donna took our order today, she was helpful, friendly & very knowledgeable about all the furniture and various products. Great shoppin... Ver mais
A empresa respondeu
Greeted and asked what we are looking for > Offered drinks while we looked around Advised where different sofa could be found Kelly P was helpful with regards to our Davis recliner purchase... Ver mais
A empresa respondeu
Upon arrival was greeted straight away, and it was very helpful that Asha knew exactly what sofa I had my sights set on, leading us right to the sofa that me and my husband wanted to check out in pers... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
Miles Gray Road, SS14 3AF, Basildon, Reino Unido
- 0333 999 9801
4,9
Excelente
7 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Amazing customer service
After a poor experience at another DFS store, I am so glad I tried a different one! I wish I got the man’s name but he’s customer service and willingness to help was incredible!
30 de maio de 2026
Customer service was great
Customer service was great, made me feel at ease, no issues whatsoever, not too pushy and very helpful.
30 de maio de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Excellent service by Andrea very…
Excellent service by Andrea very helpful would definitely buy from here again
30 de maio de 2026
Resposta da DFS Furniture - Basildon
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great customer service
29 de maio de 2026
Resposta da DFS Furniture - Basildon
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Good choice of products
An excellent experience in store with friendly and helpful staff and a good range of products.
27 de maio de 2026
Resposta da DFS Furniture - Basildon
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Greeted and asked what we are looking…
Greeted and asked what we are looking for >
Offered drinks while we looked around
Advised where different sofa could be found
Kelly P was helpful with regards to our Davis recliner purchase
28 de maio de 2026
Resposta da DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Terrible customer service
Terrible customer service, totally unacceptable and never again!!!
18 de maio de 2026
Resposta da DFS Furniture - Basildon
Good morning Raymond,
Thank you for taking the time to write us a review, we are sorry to hear you have not received the excellent level of customer service we aim to provide here at DFS. We can see that your concerns regarding the documents have been raised to the relevant department and this is in the process of being resolved for you.
Kind Regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Basildon
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
We certainly recommend DFS for quality…
We certainly recommend DFS for quality & value for money.
Lovely Donna took our order today, she was helpful, friendly & very knowledgeable about all the furniture and various products. Great shopping experience! Thank you so much🙂
27 de maio de 2026
Resposta da DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Resposta da DFS Furniture - Basildon
Hello Pearl,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
The guy who sold the sofa to us was…
The guy who sold the sofa to us was great explained everything to use and offered us a good deal
19 de maio de 2026
Resposta da DFS Furniture - Basildon
Hello Kwan,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
DFS Review
Had to go to DFS Basildon to use a Guardsman Insurance claim from a previous purchase.
Darren, the salesman welcomed us we came through the door, told us where the various ranges of furniture and then left us alone until we needed help in making up our minds.
When he joined us during the final decision making he explained the various options available and was most helpful.
26 de maio de 2026
Avaliação não solicitada
Resposta da DFS Furniture - Basildon
Hello Alan,
We're really grateful you shared this amazing 5* review. We are glad to hear that Darren helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Basildon
Hello Sarah,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Basildon
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
New Sofa & Armchair purchase.
As soon as I entered the store. There was staff on hand. For help and assistance and advice. The salesman was extremely helpful to me , advised me on delivery , aftercare , and 5yr care plan. Which I took out. Excellent service. Thank you.
24 de maio de 2026
Resposta da DFS Furniture - Basildon
Hello Lee,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Great customer service
Very nice sales lady (Kelly) in the Basildon branch. Helpful and informative and did not push the sale.
24 de maio de 2026
Resposta da DFS Furniture - Basildon
Hello James,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Basildon
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
Excellent service from Dawn
Excellent service from Dawn. She made the process very easy and answered all our questions
23 de maio de 2026
Resposta da DFS Furniture - Basildon
Hello,
Thank you for sharing your great review with us.
Kind regards
Holly M
DFS Customer Support
was great start to finish
was great start to finish - Dawn was really accommodating to what i want and needed - made the process easy 5 star all day would recommend Dawn and DFS to anyone looking to buy a sofa / bed or anything else they sell
16 de maio de 2026
Resposta da DFS Furniture - Basildon
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Very helpful and attentive staff
23 de maio de 2026
Resposta da DFS Furniture - Basildon
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
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