We recently purchased the Sophia range of sofas,at the Birstall branch of DFS,Leeds, We were served by Sonny,who explained our options extremely well, and was very helpful,nothing was too much troub... Ver mais
Localização
Trocar localização9-10 Gelderd Road, Birstall RetailPark, WF179DT Leeds, GB
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Veja o que dizem as avaliações
Very good service, didn’t pounce on us soon as we got into the shop let us wander and find the one we liked before approaching us, very good customer service to ensure you’re getting the best you can.... Ver mais
Great experience at DFS in Birstall. Sam was brilliant from start to finish — really informative, friendly and easy to talk to, without ever being pushy or making us feel pressured into buying any... Ver mais
A empresa respondeu
The advisor who dealt( unfortunately I can't remember the lady's name ) with my order was very knowledgeable and discussed the key points and features of the bed we had chosen. She made us feel welcom... Ver mais
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
9-10 Gelderd Road, Birstall RetailPark, WF179DT, Leeds, Reino Unido
- 0333 999 9807
4,9
Excelente
8 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Professional
Professional, friendly but not overly.
Knew his way round the iPad to bring up all the correct details. Double checked I’d ordered the correct item
14 de julho de 2026
Resposta da DFS Furniture - Birstall
Hello Jen,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
young man who served us was really…
young man who served us was really good, no pressure selling which we like, answered our questions then left us alone until we required his assistance
12 de julho de 2026
Resposta da DFS Furniture - Birstall
Hello Julie,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
We were made welcome and were asked for…
We were made welcome and were asked for any help if so they were glad to help us in any way,we were not rushed or pushed in purchasing the furniture,They were very helpful.
13 de julho de 2026
Resposta da DFS Furniture - Birstall
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Birstall
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Birstall
Hello Charles,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Great service
They couldn’t do enough for us! We were going to pay outright but we needed to put another deposit on the house so they organised finance last second!
2 de julho de 2026
Resposta da DFS Furniture - Birstall
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Polite service and excellently…
Polite service and excellently demonstrated the product. Brilliantly explained our options and financial options.
8 de julho de 2026
Resposta da DFS Furniture - Birstall
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very friendly and helpful
Very friendly and helpful, not overwhelming in anyway at all.
10/10 thank you Sunny
5 de julho de 2026
Resposta da DFS Furniture - Birstall
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Not having the best experience with DFS…
Not having the best experience with DFS the purchase went fine sofa arrived yesterday and it was unable to fit through the door so back it went .
Tried to ring to speak to someone at DFS was redirected to another number who refused to give me store number
Saying it could take up 72 hrs for someone to call me and I just have to wait .
Im presently with out any seating and no idea when I can reorder
Seems to me DFS are very accommodating when you purchase after wards not so much
Disappointed with this
6 de julho de 2026
Avaliação não solicitada
Resposta da DFS Furniture - Birstall
Good morning Ann,
Thank you for taking the time to share your review with us, we are really sorry to hear that your delivery was unable to be completed and do appreciate the urgency required on this. Your concerns have been raised with the ordering branch who will be in contact as soon as possible to discuss the options available.
Kind Regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Birstall
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very easy and straightforward shopping…
Very easy and straightforward shopping experience. The customer service was second to none with the staff being very knowledgeable on the products they sell.
6 de julho de 2026
Resposta da DFS Furniture - Birstall
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Lovely sofas not impressed with the delivery drivers …
Lovely sofas 10/10 but not impressed with delivery drivers who thought it was acceptable to stand my sofas up then let them fall in the van they crashed down onto the van floor they I was watching all this unfold , I confronted the drivers which left me worrying about the damage to the frame , I contacted the delivery company but still yet to hear from them to be honest I don’t think I will
15 de maio de 2026
Resposta da DFS Furniture - Birstall
Hello,
Thank you for sharing your feedback with us, we are so sorry to hear of your delivery experience. If there are any concerns at all with your furniture please do report this to us on 0333 9999 777.
Kind regards,
Holly M
DFS Customer Support
Nicola was amazing!
Recently ordered our Sofa for our first home - Nicola looked after us in store and was absolutely amazing. We were undecided between this one and one from another store and she didn’t pressure us at all as she knew it was a big purchase. In the end we fell in love Alani sofa. Nicola talked us through everything making sure we got the correct spec and colour. Would definitely recommend speaking with her. We can’t wait for the sofa to arrive! Thank you Nicola!
28 de junho de 2026
Resposta da DFS Furniture - Birstall
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Nicola met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Resposta da DFS Furniture - Birstall
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
We purchased 2x2 seater sofas.The sales…
We purchased 2x2 seater sofas.The sales person was very professional and answered all our questions. He gave us some good advise and didn't rush us with our purchase. Can't wait for our sofas to arrive. Thank you
3 de julho de 2026
Resposta da DFS Furniture - Birstall
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
No pressure selling allowed space…
No pressure selling allowed space without bugging us
4 de julho de 2026
Resposta da DFS Furniture - Birstall
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Pleasant and easy to order experience.
Furniture displays look good. Helpful friendly staff.
Found exactly what we wanted and no sales pressure.
Nicola explained everything we wanted to know and as we had other shops to visit to compare suites she said she would telephone the next day to see if we had seen anything else or would like to place an order on the suite we were interested in which we were and ordered over the phone. Very pleasant and easy to order experience.
3 de julho de 2026
Resposta da DFS Furniture - Birstall
Hello Toni,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Birstall
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Dan the salesman wasn't pushy.
30 de junho de 2026
Resposta da DFS Furniture - Birstall
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Brilliant service from Daniel Baber
Brilliant service from Daniel Baber. Very polite and explained everything to us. Cannot thank him enough.
30 de junho de 2026
Resposta da DFS Furniture - Birstall
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
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