Excellent service by Shannon. Had visited store a few times to make a decision on which sofa to purchase. On each occassion Sharnnon was welcoming and friendly and so pleased she was working on the... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Following a visit to the Bradford store and not being able to find the sofa we were looking for we travelled to your Doncaster store as we were told the sofa we wanted to look at was there. Really gla... Ver mais
A empresa respondeu
The women that had just started in Doncaster Carcroft (can’t remember her name sorry ) was very helpful and very knowledgeable. Helped us decide colours and explained everything really well to us. Lau... Ver mais
Our experience at dfs was fantastic the customer service and support was brilliant do apologise I totally forgot her name “pretty blonde woman” she was brilliant at explaining how everything works wit... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
16 High Street, DN6 8DP, Doncaster, Reino Unido
- 0333 999 9732
4,9
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da DFS Furniture - Carcroft
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Quick response from the Chat Bot put me…
Quick response from the Chat Bot put me in touch with a nice lady. We spoke about a deal for two sofas that were not bundled - got a small discount. Very very clear with details of product and restrictions
24 de março de 2026
Resposta da DFS Furniture - Carcroft
Thank you so much for taking the time to give us a 4* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
wasales reviews pleasant but funtional as always…
was pleasant but funtional as always exactly what i needed to know
24 de março de 2026
Resposta da DFS Furniture - Carcroft
Good afternoon Allan,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
The young lady (Shannon) gave a lovely…
The young lady (Shannon) gave a lovely welcome, fantastic customer service when needed and her knowledge was outstanding, thank you
23 de março de 2026
Resposta da DFS Furniture - Carcroft
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Resposta da DFS Furniture - Carcroft
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Carcroft
Good morning Hayley,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Excellent service from staff
Excellent service from staff, especially Neil and mostly Matt who took our order. Matt made the purchase straight forward and was knowledgeable and informative. Even our little Patterdale was impressed. Thank you.
21 de março de 2026
Resposta da DFS Furniture - Carcroft
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Dry good customer service
Dry good customer service
Answered all questions
Friendly service
9 de março de 2026
Resposta da DFS Furniture - Carcroft
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Good
Very helpful, answered all questions, gave good advice with our personal requirements, and didn't try to be pushy . Very friendly.
16 de março de 2026
Resposta da DFS Furniture - Carcroft
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Great experience
Shannon was very knowledgeable and answered any questions we had. She did not pressurise us and gave us space to look around.
16 de março de 2026
Resposta da DFS Furniture - Carcroft
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Resposta da DFS Furniture - Carcroft
Good morning Ben,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
DFS sales experiencei knew roughly what i wanted after…
i knew roughly what i wanted after looking online at the range but wanted to experiece sitting on the items to make sure they were exactly what i wanted.i was met with a friendly welcome asking if i knew what i was looking for in the store to help me find the product i wanted to check out.the salesman directed me towards the ranges i was looking for then went to check the exact items i was looking for and the materials i wanted in the product.i was never pushed to enhance the product price i was just told what the differences were with the product and the amount of what each were.on making my option clear that i wanted the very best the salesman totted up the costs and then we agreed with him to process the sale with an expected delivery date set at the maximum length of time expected with an agreement between us that was set that i would accept the items sooner if the items could be made quicker through construction being quicker.the product was quite firm but the advice was that it could be even firmer on delivery with a bedding in period needed for all the seating bases and back rest and arm rest plumping up needed once a week to keep the product in pristine condition..
a great buying experience with no pressure sales technique used.the proof of quality in the product will come in a few weeks time.
14 de março de 2026
Resposta da DFS Furniture - Carcroft
Good Afternoon Stephen,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great sofa experience
The chap who served was very friendly and knowledgeable about the sofa we wanted. Explained everything clearly.
14 de março de 2026
Resposta da DFS Furniture - Carcroft
Good Morning Chris,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Very professional polite helpful and a…
Very professional polite helpful and a credit to your team would highly recommend
14 de março de 2026
Resposta da DFS Furniture - Carcroft
Good Afternoon Stacey,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Resposta da DFS Furniture - Carcroft
Good Morning Natalie,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Straight forward ordering online.
Straight forward ordering online.
3rd sofa bought in last 40 yrs. very happy with quality
4 de março de 2026
Resposta da DFS Furniture - Carcroft
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
We had a very helpful girl who came…
We had a very helpful girl who came forward to offer help, including pointing out where we could find sale items. When we had made a choice she informed us of how to care for the sofa and what not to do. She made the experience very pleasurable
10 de março de 2026
Resposta da DFS Furniture - Carcroft
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
A warm welcome in store ,was give all…
A warm welcome in store ,was give all the information we needed for our purchase
11 de março de 2026
Resposta da DFS Furniture - Carcroft
Good afternoon Carol,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Sales person was good and discussed all…
Sales person was good and discussed all terms and agreements.
10 de março de 2026
Resposta da DFS Furniture - Carcroft
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Clear and helpful sales rep
9 de março de 2026
Resposta da DFS Furniture - Carcroft
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
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