I came here with my mum to find me a sofa bed which had to fit some pretty specific requirements. I believe the member of staff who helped us out was Darren, and he was an absolute delight. He... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The staff member was lovely and professional, gave great advice, and offered helpful suggestions that made it easy for us to decide. She really knows the materials well and how to handle them properly... Ver mais
A empresa respondeu
The young lady who served us couldn't have been more helpful. She was excellent she was there to answer our questions before we sat down and made our transaction with her but never hassled us. Wond... Ver mais
A empresa respondeu
We found that our sales assistant was friendly and put you at ease Very informative of everything we needed to know And just generally very helpful and a pleasure to be served by
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
Holyhead Road, Alvis Retail Park, CV5 8BW, Coventry, Reino Unido
- 0333 999 9756
4,9
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Harveen’s customer service was class
Harveen’s customer service was class! Would return if needed another couch by next week!
21 de abril de 2026
Resposta da DFS Furniture - Coventry
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
We were halped by Harvin and she was…
We were halped by Harvin and she was exvellent. Very pleasant, knowledgeable and helpful
19 de abril de 2026
Resposta da DFS Furniture - Coventry
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
From advising and ordering Maz at the…
From advising and ordering Maz at the Coventry branch was good. Great service so far
19 de abril de 2026
Resposta da DFS Furniture - Coventry
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind Regards,
Vanessa
DFS Customer Support
Great friendly service ,took time to go…
Great friendly service ,took time to go through everything ,offered drinks very pleasant and easy experience dfs alvis retail Park Coventry
18 de abril de 2026
Resposta da DFS Furniture - Coventry
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great service today at dfs
18 de abril de 2026
Resposta da DFS Furniture - Coventry
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Resposta da DFS Furniture - Coventry
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Good Customer service
I had a great experience today purchasing Sofa from DFS Alvis retail park. The staff were welcoming, patient, and genuinely helpful throughout the entire process. They took the time to understand what I was looking for, offered useful suggestions without being pushy, and made everything feel easy and stress-free.
Their knowledge of the products really stood out, and they went above and beyond to ensure I was happy with my choices and the overall customer service was excellent.
I’m very pleased with my purchase and would definitely recommend this store to others looking for quality furniture and friendly, professional service.
16 de abril de 2026
Resposta da DFS Furniture - Coventry
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Very good and very helpful great service
Very good and very helpful great service
16 de abril de 2026
Resposta da DFS Furniture - Coventry
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
We felt very informed and supported…
We felt very informed and supported throughout the process, we were given really good advice about after care.
15 de abril de 2026
Resposta da DFS Furniture - Coventry
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Steve at DFS Coventry
We were allowed to look around without feeling pressured and felt totally relaxed. We were also surprised at the amount of different styles of suites available compaired to other retailers. Steve talked us through all the options and guarantees and really made us feel welcome. He was easy to talk to and made it a pleasent experience and we were happy to do a deal with him.
8 de abril de 2026
Resposta da DFS Furniture - Coventry
Good morning Clive,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind Regards
Lia
DFS Customer Support
Calm and unrushed experience without any pressure
We were left to have a good look around the showrooms, without a salesperson following us around and only when we had been sat contemplating and discussing our options were we approached and asked if we needed any help. The young sales assistant was lovely, very helpful without putting us under any pressure to make decisions. She gave us all the options for purchase through finance and talked to us about other options such as additional items to match the range and also protection options, and gave us as much time as we needed to think things through.
15 de abril de 2026
Resposta da DFS Furniture - Coventry
Good morning Judith,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Really good, helpful service.
Great service but staff offered help when first arrived without the hard sell, which left us time to look around, much appreciated 👏.
14 de abril de 2026
Resposta da DFS Furniture - Coventry
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Helpful & friendly
13 de abril de 2026
Resposta da DFS Furniture - Coventry
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Amazing customer service
Staff member went out her way to help us choose a sofa, really attentive and helpful, would definitely recommend them to anyone looking to buy a sofa
8 de abril de 2026
Resposta da DFS Furniture - Coventry
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Good customer service
Harveen provided great customer service over multiple visits eventually leading to a purchase. She was extremely helpful with customising and providing options.
12 de abril de 2026
Resposta da DFS Furniture - Coventry
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Very professional and polite service
Very professional and polite service. All my questions were answered. I can recommend to everyone
11 de abril de 2026
Resposta da DFS Furniture - Coventry
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Resposta da DFS Furniture - Coventry
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Resposta da DFS Furniture - Coventry
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Steve who we talked to was very helpful…
Steve who we talked to was very helpful and knowledgeable.
11 de abril de 2026
Resposta da DFS Furniture - Coventry
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Sales person was not too pushy
Sales person was not too pushy, he gave us time to consider alone. He was also knowledgeable
9 de abril de 2026
Resposta da DFS Furniture - Coventry
Good morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.