I recently bought a sofa from DFS and I had such a lovely experience. The lady who helped me was absolutely wonderful — very friendly, patient and helpful. She explained everything clearly and made... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Sales assistant (Nicky?) Very helpful, informative. Explained things thoroughly. Very easy going and happy to talk and also olet us have time to think. Just what customers want and need. No pushy sal... Ver mais
A empresa respondeu
Wayne was fantastic - answered all our questions, explained the process and was not pushy or looking for a hard sell. Told him what we were after and he showed us our options
A empresa respondeu
Tasinah was extremely knowledgeable, friendly and helpful. We visited the store with 3 sofas set in mind but ended up buying a totally different one with Tasinah’s expertise! What a truly wonderful me... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
Mansfield Road, Meteor Centre, DE21 4SY, Derby, Reino Unido
- 0333 999 9818
4,9
Excelente
4 mil avaliações
Pede aos clientes que avaliem
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Resposta da DFS Furniture - Derby
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Resposta da DFS Furniture - Derby
Good afternoon Sally,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Dominic was really helpful and not…
Dominic was really helpful and not pushy at all giving us plenty of time to make our decision.
26 de abril de 2026
Resposta da DFS Furniture - Derby
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
No request too much
Dominic has been so wonderful and patient with us. We had so many questions and requests while trying to design our modular sofa in store. The level of his customer service is superb and he made the designing and purchasing experience so much fun.
26 de abril de 2026
Resposta da DFS Furniture - Derby
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Staff are helpful especially dom
Staff are helpful especially dom. Got my new sofa order couldn’t fault them.
25 de abril de 2026
Resposta da DFS Furniture - Derby
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Pete was fantastic from start to finish!
Pete was fantastic from start to finish, we went in and found a sofa that was exactly what we needed, but still went down the road to make sure we couldn’t find one better. Ended up back in store and handle everything professionally as well as having a laugh too.
Top class service!
25 de abril de 2026
Resposta da DFS Furniture - Derby
Hello,
Thank you for your kind review. We are so happy that you enjoyed your experience with Pete in store. We hope you love your furniture when it arrives in your home.
Kind Regards,
Holly M
DFS Customer Support
Very disappointed on the service I have…
Very disappointed on the service I have had trying to get help with my sofa, just been pasted from one department to another with not answering my questions
23 de abril de 2026
Resposta da DFS Furniture - Derby
Good afternoon Mrs White,
Thank you for sharing your review with us, as there hasn’t been much information provided about your order in your review we are unsure of the issue you have experienced. If you would like to contact our Customer Service Team one of our advisers will be more than happy to assist you. Please contact them on 0333 9999 777 and choose option 4.
Kind Regards,
Holly M
DFS Customer Support
Very informative salesman Mark,answered…
Very informative salesman Mark,answered all of my questions,very knowledgeable as well
17 de abril de 2026
Resposta da DFS Furniture - Derby
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
The lady in store who assisted us and…
The lady in store who assisted us and helped us purchase the right sofa for us was lovely kind and friendly her recommending extras and explaining why these may be needed and no pressure to purchase was a good change from hard selling we witnessed in other stores
16 de abril de 2026
Resposta da DFS Furniture - Derby
Good afternoon Shirley,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent Dominic at Derby branch was…
Excellent Dominic at Derby branch was very helpful & friendly
22 de abril de 2026
Resposta da DFS Furniture - Derby
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
In store service by staff was great
There was a good range of products to see in the store and the staff were friendly. Dominic stood out as being courteous, friendly and helpful and had a lot of patience. As a disabled customer using a walker who went to the store with my disabled brother who uses a walking stick, Dom went out of his way to ensure that we were comfortable and didn't need to move too far if he could bring products to us, which he did. It was a surprise to discover that Dom has only been with DFS for a few months as all of our questions about the product we were interested in were well answered by him and his explanation of the financial services and offers that were available was well communicated too. I'm grateful to Dom for the excellent customer service he gave and my brother whole-heartedly agrees with me. Thank you to Dom for treating us with respect as this is not always the case in retail shops for people with a disability.
19 de abril de 2026
Resposta da DFS Furniture - Derby
Good morning Kat,
We're really grateful you shared this amazing 5* review. We are glad to hear that Dom helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Great customer service
Great customer service. Person I spoke to was friendly and clear with detail.
20 de abril de 2026
Resposta da DFS Furniture - Derby
Good morning Mel,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Resposta da DFS Furniture - Derby
Good morning,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Resposta da DFS Furniture - Derby
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
No hassle very quick processs and the…
No hassle very quick processs and the lady that looked after us was fantastic
19 de abril de 2026
Resposta da DFS Furniture - Derby
Hello,
Thank you for sharing your positive feedback with us.
Kind regards
Holly M
DFS Customer Support
We were served today by Dom
We were served today by Dom, he was a very nice young man and was very helpful and knowledgeable in what we required. He was a pleasure to deal with and was not in any shape or form pushy and incredibly good at what he does. Would definitely recommend.
19 de abril de 2026
Resposta da DFS Furniture - Derby
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Dream Sofa ...
My husband and I went into DFS looking for a new sofa, we sat on A LOT of sofas but fell in love with one, Dominic at the Meteor Centre in Derby, was exceptional - very knowledgeable, very likeable and not too much selling patter! We are now waiting for it to be delivered! Very happy so far ....
19 de abril de 2026
Resposta da DFS Furniture - Derby
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Dominic met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The service is very good
The service is very good, and the team is so cooperative.
18 de abril de 2026
Resposta da DFS Furniture - Derby
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Tassina at DFS!
We had tassina deal with us, just want to start of by saying what a lovely women! Such nice energy and you can tell she has the customers best interest and not completely sale oriented, she played a big part in helping us decide what would work with our lay out. Amazing to deal with and wish her the best, thankyou again :)
18 de abril de 2026
Resposta da DFS Furniture - Derby
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Tassina met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great experience at DFS Derby
Sunny from DFS Derby made the process smooth and efficient. Very happy with the service provided and now looking forward to receiving our new Sofas.
18 de abril de 2026
Resposta da DFS Furniture - Derby
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Sunny.
Kind Regards,
Jordan
DFS Customer Support
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