Tony the sales person made us feel at ease and didn’t pressure us at all with our purchases we took our time and he very professionally helped us with any questions we had. Not once did he come across... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoStation Dr, Merry Hill Retail Park Unit 2, DY5 1SY Brierley Hill, GB
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Veja o que dizem as avaliações
Visited the store on the 26th July, from start to finish I was made to feel welcome as soon as we started talking to the assistant she kindly offered us a drink straight away. All our queries we ans... Ver mais
A empresa respondeu
We recently purchased a sofa from DFS and would like to express our appreciation for the excellent service we received from Tony. From the moment we entered the store, he was friendly, knowledgeab... Ver mais
A empresa respondeu
Attentive and friendly staff. Great store layout and excellent customer service. Steph in particular stood out. Kind, courteous and an eye for detail with helping me to look at an accent chair that wo... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
Station Dr, Merry Hill Retail Park Unit 2, DY5 1SY, Brierley Hill, Reino Unido
- 0333 999 9844
4,9
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Helpful
Helpful, personable staff, sam and sham informed us of all our choices and made buying a suite very enjoyable.
The merry hill store staff, in particular Matt, Sam and sham have been helpful, personable, friendly and knowledgeable in all our dealings with them.
11 de julho de 2026
Resposta da DFS Furniture - Dudley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Dudley
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Top notch service from start to finish
From the first day that we meet Matt we found that he actively listened to our needs and requirements and solved any problems that arose quickly and efficiently. His product knowledge we found helped us to finalise on our decision, he troubleshoot problems we cane across amd provided tailored recommendations for our needs. The interaction was friendly and no pressure put onto us to make a sale. It was such a pleasure to have dealt with Matt and hope that on our next purchase that we would be lucky to have him deal with our next buy.
9 de julho de 2026
Resposta da DFS Furniture - Dudley
Hello Sarah,
We're really grateful you shared this amazing 5* review. We are glad to hear that Matt helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Helpful and friendly staff
Helpful and friendly staff.
Matt explained everything really well and went above and beyond to get us the furniture we wanted.
7 de julho de 2026
Resposta da DFS Furniture - Dudley
Hello Graham,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Went to another store at digbeth to buy…
Went to another store at digbeth to buy could not find anything went to merry hill and had no problems buying a new sofa made easier to buy with great help from assistant .No problem at all.
6 de julho de 2026
Resposta da DFS Furniture - Dudley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Ben was very very helpful.Im a…
Ben was very very helpful.Im a pensioner and he was very patient with me, answering all my questions.He explained everything to me and my wife.
By the way thought your showroom was really nice.
6 de julho de 2026
Resposta da DFS Furniture - Dudley
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Max was unbelievable helpful thankyou .
6 de julho de 2026
Resposta da DFS Furniture - Dudley
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Was able to walk the store without…
Was able to walk the store without being pestered by sales assistants until I was ready whereby Mat was very helpful, professional, listened to what was required and advised accordingly.
6 de julho de 2026
Resposta da DFS Furniture - Dudley
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Resposta da DFS Furniture - Dudley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Tony
Tony was very polite, he was very knowledgeable about my new sofa. He wasn't just a sales assistant he spoke to me like a friend. Thankyou
5 de julho de 2026
Resposta da DFS Furniture - Dudley
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Tony.
Kind Regards,
Jordan
DFS Customer Support
There was no one coming around pressure…
There was no one coming around pressure us to buy today. The staff asked if you need anything just ask.when we chose a couple of sofa’s, the assistant was very helpful and friendly no pressure you got to pay today or the discount or offers are gone .Very polite Thank you
27 de junho de 2026
Resposta da DFS Furniture - Dudley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
It was brillant
3 de julho de 2026
Resposta da DFS Furniture - Dudley
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
A big thumbs up to Matt at Dudley
A big thumbs up to Matt at Dudley, who made purchasing our new sofa an easy and pleasurable experience! We found him to be affable and knowledgeable. He answered any of our queries and freely informed us about the different choices but without any pressure. Many thanks for today.
4 de julho de 2026
Resposta da DFS Furniture - Dudley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Great service
Matt made my purchase easy and straightforward, I’m very happy with the service provided.
4 de julho de 2026
Resposta da DFS Furniture - Dudley
Hello,
Thank you for sharing your 5 star review with us.
Kind regards,
Holly M
DFS Customer Support
Very good customer service
Very good customer service. I have been served by Tony , been great, he knows his job
3 de julho de 2026
Resposta da DFS Furniture - Dudley
Hello Max,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Nice and relaxing…
Staff left us alone whilst we browsed around the store which made it a lot easier and we could take our time, then once we picked the one we wanted they was very quick and helpful.
3 de julho de 2026
Resposta da DFS Furniture - Dudley
Hello Paul,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent sales man Tony at DFS merry…
Excellent sales man Tony at DFS merry hill. Totally understood what I was looking for . Made lots of helpful suggestions such as cushion wrapping . Sales as it should be informative. Clear . Friendly and efficient thank you . You understood it was a big purchase and invested in me as a customer.
26 de junho de 2026
Resposta da DFS Furniture - Dudley
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Store well layed out with a good choice…
Store well layed out with a good choice of furniture.
Staff friendly and helpful
Tony who took or order
explained all our options
Without being pushy.
3 de julho de 2026
Resposta da DFS Furniture - Dudley
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Staff was helpful and friendly and…
Staff was helpful and friendly and knowledgeable
2 de julho de 2026
Resposta da DFS Furniture - Dudley
Hello Jodie,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Was great thanks for all your help and…
Was great thanks for all your help and communication was perfect explained everything and was very patient with me thanks sham
1 de julho de 2026
Resposta da DFS Furniture - Dudley
Hello Claire,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
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