DFS Furniture - Hanley Avaliações 

5.339
O TrustScore é 5 de um total de 5

4,9

Cobridge Road, ST1 5LG Stoke-on-Trent, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

It was the most relaxing shopping experience that i have ever had. I was left to browse the products without been pressured by staff coming over and asking what are you looking for. Once i had made my... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

B was amazing. From start to finish, from the explanation and demo, to the completion of the documents. we sat and waited to order our new sofa, as she was dealing with another customer. So we waited... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very polite and profession sales representative. Offered assistance at the right time. Not too pushy. Gave all information on sofa and care and maintenance advice. Also covered insurance options in de... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We were looking specifically for a riser recliner chair. We were shown a couple of options but were undecided. The assistant was helpful without being pushy...we decided to check out another store ne... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Móveis
  2. Acessórios para Móveis
  3. Loja de artigos domésticos
  4. Loja de móveis para sala de estar
  5. Loja de sofás
  6. Tapeçaria

Escrito pela empresa

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Escrito pela empresa


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

5 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(5.339)

96.066 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Beth was very helpful.

Beth was very helpful.

3 de agosto de 2026
logotipo da DFS Furniture - Hanley

Resposta da DFS Furniture - Hanley

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine E
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Absolutely amazing

Absolutely amazing! Chrissie helped me today to get my bed! I am currently new to my place so I was very anxious with choose the right bed but Chrissie made my experience so wonderful.

Very soft spoken, very lovely lady. Not only did she discuss the benefits of the bed I got but she also discussed about the different beds dfs has and different types of furnitures and what to look out for on my next visit.

1 de agosto de 2026
logotipo da DFS Furniture - Hanley

Resposta da DFS Furniture - Hanley

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Chrissie met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Member of staff pleasant helpful…

Member of staff pleasant helpful exceptional product knowledge a pleasure to deal with.

31 de julho de 2026
logotipo da DFS Furniture - Hanley

Resposta da DFS Furniture - Hanley

Hello,

Thank you for sharing your lovely review with us.

Kind regards
Holly M
DFS Customer Support

Avaliado com 4 de um total de 5 estrelas

Beth helped us choose the right sofa…

Beth helped us choose the right sofa for our needs. She was very thorough. Listened to our concerns and explained in great detail the whole buying process and delivery options etc

31 de julho de 2026
logotipo da DFS Furniture - Hanley

Resposta da DFS Furniture - Hanley

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Avaliado com 4 de um total de 5 estrelas

Sales lady was very good

Sales lady was very good, not pushy and we did a deal quickly. That's how I like to do business,person to person//TO

30 de julho de 2026
logotipo da DFS Furniture - Hanley

Resposta da DFS Furniture - Hanley

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,

Lorraine E
DFS Central Customer Support

Avaliado com 5 de um total de 5 estrelas

Before visiting DFS

Before visiting DFS, we looked around several furniture showrooms, but none of them met our expectation and excellent customer service we received at DFS. From the moment we walked in, we felt welcome and well looked after.

Linzi was incredibly friendly, patient, and professional throughout the entire process. She took the time to understand our needs and helped us choose the perfect sofa and other furniture for our home. She explained everything clearly, including the available options, the ordering process, and how to care for and maintain our furniture. She never rushed us and gave us plenty of time to make the right decision.
Even during the billing process, she was kind, helpful, and made everything smooth and stress-free.
We are extremely happy with our purchase and would highly recommend DFS, especially Linzi, to anyone looking for outstanding customer service and quality furniture.

30 de julho de 2026
logotipo da DFS Furniture - Hanley

Resposta da DFS Furniture - Hanley

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Knowledgeable and helpful staff

Ross was very knowledgeable and helped my mum understand her options. Staff were all very pleasant and not pushy. In the end mum has bought a really nice sofa which I think she'll be pleased with.

29 de julho de 2026
logotipo da DFS Furniture - Hanley

Resposta da DFS Furniture - Hanley

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

It was okay

It was okay, i was not hassled, I was left to do my own thing.

28 de julho de 2026
logotipo da DFS Furniture - Hanley

Resposta da DFS Furniture - Hanley

Hello,

Thank you for your kind review.

Kind Regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Despite dealing with computer problems

Despite dealing with computer problems, Ross was very helpful. Explained everything in detail and made parting with money a pleasant experience
Excellent service thank you.

28 de julho de 2026
logotipo da DFS Furniture - Hanley

Resposta da DFS Furniture - Hanley

Good Afternoon,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Ross.

Kind Regards,

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Happy customer

Everybody there was very warm and welcoming.
Very easy to sort out everything

27 de julho de 2026
logotipo da DFS Furniture - Hanley

Resposta da DFS Furniture - Hanley

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Kelly made the ordering of the…

Kelly made the ordering of the furniture very easy and explained everything very well

26 de julho de 2026
logotipo da DFS Furniture - Hanley

Resposta da DFS Furniture - Hanley

Good Morning,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Very friendly staff attended to us…

Very friendly staff attended to us helped us pick the right chair customer service was very good.

19 de julho de 2026
logotipo da DFS Furniture - Hanley

Resposta da DFS Furniture - Hanley

Good Morning,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Excellent service from the lady who…

Excellent service from the lady who attended us
Very helpful and useful information given
No problems at all
Looking forward to having our furniture delivered

26 de julho de 2026
logotipo da DFS Furniture - Hanley

Resposta da DFS Furniture - Hanley

Good Morning,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Helpful staff.

We were looking specifically for a riser recliner chair. We were shown a couple of options but were undecided. The assistant was helpful without being pushy...we decided to check out another store nearby, couldn't find anything suitable & returned.. purchased the one we liked in a different colour than the one on display. Very happy with our choice & look forward to delivery.

25 de julho de 2026
logotipo da DFS Furniture - Hanley

Resposta da DFS Furniture - Hanley

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service

19 de julho de 2026
logotipo da DFS Furniture - Hanley

Resposta da DFS Furniture - Hanley

Good Afternoon,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Stress free

Kelly was really helpful and polite. She asked us about any extras we needed.

25 de julho de 2026
logotipo da DFS Furniture - Hanley

Resposta da DFS Furniture - Hanley

Good Morning,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

The information provided by Chrissie…

The information provided by Chrissie about the sofa we were looking at purchasing

25 de julho de 2026
logotipo da DFS Furniture - Hanley

Resposta da DFS Furniture - Hanley

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Welcoming and friendly knowledgable but…

Welcoming and friendly knowledgable but not too pushy
We bought a sofa and chair

25 de julho de 2026
logotipo da DFS Furniture - Hanley

Resposta da DFS Furniture - Hanley

Good Morning,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

The sales rep was very helpful and kind…

The sales rep was very helpful and kind
Nothing was too much trouble for him.

25 de julho de 2026
logotipo da DFS Furniture - Hanley

Resposta da DFS Furniture - Hanley

Good Morning,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

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