Never had a leather sofa, met a gentleman named Andy who was a mind of information taking me round the store. Would you like recliners No don’t like them. Conclusion I bought a Denim Blue leather sofa... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
It was the most relaxing shopping experience that i have ever had. I was left to browse the products without been pressured by staff coming over and asking what are you looking for. Once i had made my... Ver mais
A empresa respondeu
We were looking specifically for a riser recliner chair. We were shown a couple of options but were undecided. The assistant was helpful without being pushy...we decided to check out another store ne... Ver mais
A empresa respondeu
We recently visited DFS and had a fantastic buying experience, thanks to our sales assistant, Chrissie. Buying furniture can often feel overwhelming, but Chrissie made the entire process much less... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
Cobridge Road, ST1 5LG, Stoke-on-Trent, Reino Unido
- 0333 999 9747
4,9
Excelente
5 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Beth
The employee who dealt with me was very pleasant and explained all about the 3 piece I purchaced she was very helpful.
8 de junho de 2026
Resposta da DFS Furniture - Hanley
Hello Mr Lockyer,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Sales girl brilliant...we got the…
Sales girl brilliant...we got the furniture exactly what we wanted..
8 de junho de 2026
Resposta da DFS Furniture - Hanley
Hello Dave,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Great experience
Great experience
Staff were fantastic in store
The staff I spoke to on the phone (Beverly ) was lovely and really helpful
31 de maio de 2026
Resposta da DFS Furniture - Hanley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Hanley
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great service
7 de junho de 2026
Resposta da DFS Furniture - Hanley
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Hanley
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Linsey was very helpfull and explained…
Linsey was very helpfull and explained everything g
14 de maio de 2026
Resposta da DFS Furniture - Hanley
Hello Bernadette,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Andy in Stoke store was absolutely…
Andy in Stoke store was absolutely amazing and very patient with having to find a way to fit enough sofas in our lounge due to our large family.
Cannot fault it great personality, happy, supportive, fab people skills nothing wasn't a problem.
Please give this guy acknowledgement for his hard work and amazing customer skills
Regards
Angela and rob
6 de junho de 2026
Resposta da DFS Furniture - Hanley
Hello Angela,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
It was a great experience from start to…
It was a great experience from start to finish
5 de junho de 2026
Resposta da DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Very helpful and knowledgeable very…
Very helpful and knowledgeable very good experience. Went through everything that I needed.
6 de junho de 2026
Resposta da DFS Furniture - Hanley
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Hanley
Hello Jake,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Great customer service
Honest, straight talking staff who efficiently assisted me in make my decisions and my purchase.
Great customer service all round, especially from Beth
5 de junho de 2026
Resposta da DFS Furniture - Hanley
Hello Tim,
Thanks for your lovely feedback, we’re glad to hear Beth met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Explained everything well till I knew…
Explained everything well till I knew what I was getting very friendly
29 de maio de 2026
Resposta da DFS Furniture - Hanley
Hello Geoff,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Hanley
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Great service made everything simple
Great service made everything simple. Even helped with measuring to ensure it will fit
3 de junho de 2026
Resposta da DFS Furniture - Hanley
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Friendly staff and everything explained…
Friendly staff and everything explained well.
3 de junho de 2026
Resposta da DFS Furniture - Hanley
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Hanley
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very friendly Staff
Very friendly Staff. Explained everything in detail. Couldn't ask for more.
2 de junho de 2026
Resposta da DFS Furniture - Hanley
Hello Paul,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Impressed.
The Salesman Ross made our visit first class. He was very knowledgeable and made our purchase very easy.
1 de junho de 2026
Resposta da DFS Furniture - Hanley
Hello Kathleen,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
We brought a new sofa today in store
We brought a new sofa today in store. We were very happy with the service that john gave us. He clearly explained all aspects of the product and the other items you have in store. We didn't feel no pressure to buy ( unlike other furniture stores). I would like to say that john is an asset to your company. Thanks Mr cooper.
31 de maio de 2026
Resposta da DFS Furniture - Hanley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.