I popped into DFS just to see if there was any new designs. I was greeted by a lovely young gentleman called Mackenzie. He was very helpful in finding me a lovely suite, telling me about what it'... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I visited the store the store on Monday Lewis approached us and was ready polite, helpful and efficient he even made me a diagram with measurements of the sofas I liked for me to discuss with my husba... Ver mais
Leah approached us very quickly within us entering and made us extremely comfortable. Myself, my wife and my autistic son had entered and he was very excited to jump and bounce on all these sofas and... Ver mais
No big pressure but very helpful at the same time .staff was very helpful and had very good knowledge of every sofa I looked at and helped me with visualising different ways of positioning each part o... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
A473, Glamorgan Vale Retail Park, CF72 8RP, Pontyclun, Reino Unido
- 0333 999 9831
4,9
Excelente
3 mil avaliações
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Five star staff
The staff from buying and aftercare have been amazing so lovely to deal with helpful kind friendly staff I had an issue with a power pack they did everything they could to help so nice and polite with me even when I called everyday they even delivered to my house themselves top service nice people to deal with thank you for your kindness!!!
21 de maio de 2026
Avaliação não solicitada
Resposta da DFS Furniture - Llantrisant
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
e had the pleasure of dealing with…
We had the pleasure of dealing with McEnzie...he was very professional and knowledgeable...along with this he was very polite and patient .
There was a very good variety of sofas on display ...however it is very difficult to monitor the size of the sofa from a large store to your home even though we had taken measurements
20 de maio de 2026
Resposta da DFS Furniture - Llantrisant
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Fabulous customer service
Fabulous customer service, friendly, very helpfull and a lot of patience 100%
20 de maio de 2026
Resposta da DFS Furniture - Llantrisant
Hello Janet,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Llantrisant
Good morning Anne,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Leah was very helpful and she answered…
Leah was very helpful and she answered all our concerns and questions calmly, professionally and with patience.
17 de maio de 2026
Resposta da DFS Furniture - Llantrisant
Good morning Jeswin,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Please take my advice and avoid DFS
Please take my advice and avoid DFS. We have had our sofas delayed 3 times and by the time we get another delivery date it will be 14 weeks since we ordered (if doesn’t get delayed again). It’s difficult speak to anyone and when you do they are dismissive and say other customers have similar issues - which I think says it all. DFS have failed us as customers and likely will be left with no option other than to cancel and go elsewhere.
18 de maio de 2026
Avaliação não solicitada
Resposta da DFS Furniture - Llantrisant
We are very sorry to hear that your furniture order has been delayed. We understand how disappointing this must be and this is not the level of service we aim to provide. According to our records, your order is due to arrive at your local distribution centre on 29/05/2026. Once it has been received, we will contact you directly to arrange delivery and discuss your complaint further.
Kind Regards,
Vanessa
DFS Customer Support
Lovely comfy furniture
Lovely comfy furniture, good range of materials, colours & styling, very up to date x
10 de maio de 2026
Resposta da DFS Furniture - Llantrisant
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great experience
Really relaxed, professional and no pressure sales tactics. Felt like everything was well explained and more than happy with my purchase.
17 de maio de 2026
Resposta da DFS Furniture - Llantrisant
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
The salesperson,David from the…
The salesperson,David from the Llantrisant beach, was fantastic. Explained everything in detail and couldn’t have been more helpful. Lovely manner and patient. Should be recognised as an exceptional addition and valued member of staff.
17 de maio de 2026
Resposta da DFS Furniture - Llantrisant
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with David.
Kind Regards,
Jordan
DFS Customer Support
Staff were very helpful and nice coffee…
Staff were very helpful and nice coffee whilst we decided on sofa whole experience was great
16 de maio de 2026
Resposta da DFS Furniture - Llantrisant
Good morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Terrible delivery service
Terrible delivery service. No update on delivery, considering it should have been 7 days. Customer service nit got a clue.
Left with no furniture. And no update
Suddenly everyone on the phone once left this review. DfS saying sorry. Delivery company giving me a date another week away, telling me to taje ir leave it, no choice. However dfs advertising 7 day speedy delivery, them having to wait 14 day, which might have been more if i hadnt rang. I am fuming, but delivery company gave me no choice in the matter. Dfs change your delivery company, there draging your name down and dont care.
15 de maio de 2026
Resposta da DFS Furniture - Llantrisant
Good Afternoon,
We are really sorry to hear you have not yet received your furniture. Looking into your order we are able to see the delivery courier has been in contact and delivery has been arranged. If you need further assistance please do contact us on 0333 99 99 777 and we would be happy to see how we can help.
Kind Regards,
Vanessa
DFS Customer Support
The customer service was great
The customer service was great, very knowledgeable on all the questions we asked and very friendly staff - especially Grant.
Happy to have ordered our very first sofa with them!
14 de maio de 2026
Resposta da DFS Furniture - Llantrisant
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
the patience and helpfulness of the…
the patience and helpfulness of the salesmen and being made to feel really comfortable nothing was too much trouble!!roberta
14 de maio de 2026
Resposta da DFS Furniture - Llantrisant
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service
Went to look for a new chair in DFS, didn't think I would buy one today as I wanted to look at other stores, but the service I received from David was excellent so I ended up buying the chair. Thank you so much
13 de maio de 2026
Resposta da DFS Furniture - Llantrisant
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Josh was just fantastic made me and…
Josh was just fantastic made me and partner feel so welcome and let us take time and great conversation about what we was looking for
12 de maio de 2026
Resposta da DFS Furniture - Llantrisant
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
The customer service advisor
The customer service advisor, was a pleasure, no rushing, explained everything, also he was very joyful.
12 de maio de 2026
Resposta da DFS Furniture - Llantrisant
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Staff were amazing
Staff were amazing, process was fast anf easy, nothing but helpful
11 de maio de 2026
Resposta da DFS Furniture - Llantrisant
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Good experience
The gentleman (his name escapes me sorry) was very helpful. We'd been in and out of the store a few times and he answered all our questions. He was attentive without being overbearing. Thankyou
10 de maio de 2026
Resposta da DFS Furniture - Llantrisant
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
McKenzie Give that man a raise
McKenzie was very detailed and explanatory and came across very confident but still approachable and humble made it easy for us in exploring all options. Brilliant service.
9 de maio de 2026
Resposta da DFS Furniture - Llantrisant
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Friendly and easy👌🏽
9 de maio de 2026
Resposta da DFS Furniture - Llantrisant
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
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