Joseph from the Hatters Way store in Luton was very professional. He talked us through how to take care of the sofa and went through all the relevant terms and conditions regarding our payment plan w... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD Luton, GB
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Veja o que dizem as avaliações
Excellent service from Fahima! She explained the entire process from start to finish and covered everything, from placing the order to caring for and maintaining the sofas. I honestly can't reco... Ver mais
A empresa respondeu
The store manager, FAHIMA, was a great person, and I was really happy with how he dealt with my friends and me when we entered the Luton showroom. He was very kind and professional, showing us the bed... Ver mais
A empresa respondeu
We visited DFS Luton to test out some sofas we’d seen online. The range in store was very impressive so we were able to try a good variety of options. We ended up buying a corner sofa and armchair,... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
Unit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD, Luton, Reino Unido
- 0333 999 9821
4,9
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Made us feel relaxed and no pressure to…
Made us feel relaxed and no pressure to buy
3 de fevereiro de 2026
Resposta da DFS Furniture - Luton
We appreciate you sharing your feedback with us. We are so glad that you felt relaxed and experienced no pressure to buy from us.
Kind Regards,
Vanessa
DFS Customer Support
It was an amazing experience
3 de fevereiro de 2026
Resposta da DFS Furniture - Luton
Good afternoon,
Amazing review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Ordering online was really easy
Ordering online was really easy. I also went to my local store to look at the chair to make sure sure it was right for me. The staff were friendly and helpful.
DFS Chaul End Lane Luton thanks
28 de janeiro de 2026
Resposta da DFS Furniture - Luton
Good afternoon Vals,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Luton
We're happy to hear that our sales person was efficient. We appreciate your feedback and your time.
Kind regards,
Vanessa
DFS Customer Support
Amazing Service!
Very helpful staff, Joseph was 10/10. Explained the payment plan wonderfully!
2 de fevereiro de 2026
Resposta da DFS Furniture - Luton
We appreciate you taking the time to leave us this fantastic review! We're so happy to hear our staff were helpful and explained everything well.
Kind Regards.
Vanessa
DFS Customer Support
the base is damaged so i will come to…
the base is damaged so i will come to the caul end store in hatters way to show proof of damage when i have time to come
24 de janeiro de 2026
Resposta da DFS Furniture - Luton
Good morning Mrs Khan,
Thank you for your review, we are sorry to hear your furniture is damaged. If you could please send images via our contact from online we will ensure this is looked into as soon as possible for you.
Kind Regards,
Holly M
DFS Customer Support
Professional and kind sellers
Professional and kind sellers. Explained all aspects of purchase. I would buy other furniture there if I need one. Highly recommended
1 de fevereiro de 2026
Resposta da DFS Furniture - Luton
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Excellent service
We were served by Henna when we visited the store today. She was very accommodating, attentive and informative. Her helpful and friendly service made us feel welcome and we felt confident in our purchase. We are hopeful we will have the same experience with the delivery and installation of our furniture.
1 de fevereiro de 2026
Resposta da DFS Furniture - Luton
Thank you for your review. We're happy to hear that you felt welcome and confident in your purchase, due to the accommodating and informative service you received. We appreciate your feedback and hope you enjoy your new furniture!
Kind Regards,
Vanessa
DFS Customer Support
Resposta da DFS Furniture - Luton
We appreciate you sharing your feedback and are so glad to hear you received great customer service and a thorough explanation.
Kind Regards,
Vanessa
DFS Customer Support
Resposta da DFS Furniture - Luton
We appreciate you sharing your positive experience with our team; we are so glad our service met your needs. Thank you!
Kind Regards,
Vanessa
DFS Customer Support
Henna delivered excellent customer service.
Henna was very helpful and delivered excellent customer service when we bought a new sofa.
29 de janeiro de 2026
Resposta da DFS Furniture - Luton
Good Afternoon Mark,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Henna.
Kind Regards,
Jordan
DFS Customer Support
Friendly and knowledgeable staff
27 de janeiro de 2026
Resposta da DFS Furniture - Luton
We appreciate you taking the time to leave us a 5-star rating. We're so happy to hear you found our staff helpful!
Kind Regards,
Vanessa
DFS Customer Support
Good buying expeirience…
The total purchase was made so simple and understanding
by the salesman. Very polite and explained everything we needed to know.He made it very easy and helpful.
27 de janeiro de 2026
Resposta da DFS Furniture - Luton
Good Afternoon Steve,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Resposta da DFS Furniture - Luton
Good Afternoon Caroline,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The service was brilliant
19 de janeiro de 2026
Resposta da DFS Furniture - Luton
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great sales assistant
Good advice from the salesman, and no high pressure sales. Listen to what we needed, showed us some alternatives and gave great advice
24 de janeiro de 2026
Resposta da DFS Furniture - Luton
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Amazing service
Usmaan helped us and was very patient with us, we managed to find the sofa unit and got the best feature for it.
Thank you
14 de janeiro de 2026
Resposta da DFS Furniture - Luton
Good Morning,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Well, what can I say!
Well, what can I say! Fahima was absolutely amazing from start to finish. She was so patient and calm, really taking the time to listen to exactly what I was looking for. She helped me navigate leather samples and measurements with total ease, guiding me through the process step-by-step with zero pressure and plenty of knowledge. Outstanding service so far - now the excited wait for my sofa to arrive begins!
22 de janeiro de 2026
Resposta da DFS Furniture - Luton
Good afternoon Nigel,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Great and professional
21 de janeiro de 2026
Resposta da DFS Furniture - Luton
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
There was no hard sale
There was no hard sale - When we were ready the sale staff was very helpful- explained clearly what was on offer .
20 de janeiro de 2026
Resposta da DFS Furniture - Luton
Good afternoon Julie,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
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