From the moment we walked into the store, we were greeted politely, shown around, left to try out sofas and choose one. There was no pressurised sales pitch. All information was given clearly, orderin... Ver mais
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Veja o que dizem as avaliações
Dan was very helpful in choosing the right sofa. He had plenty of knowledge and gave us a 5 star experience. We even enjoyed a free coffee whilst choosing colour and care package.He had a great smile... Ver mais
A empresa respondeu
When we told Daniel what we were looking for he showed us what was available and left us to look around. After we had decided, he explained the options to buy. All in all a pleasant and professional... Ver mais
A empresa respondeu
Very friendly & helpful staff. Daniel listened to our requirements and accommodated accordingly. We did not feel rushed or pushed to make any decision. This really helped us to decide what bed & sofa... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
Broadstone Way, Unit 1, BH15 3TE, Poole, Reino Unido
- 0333 999 9784
4,9
Excelente
5 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The experience with DFS was very good
The experience with DFS was very good, we were well informed to make our choices
Steve was very helpful and made us feel welcome and well informed before buying the sofa
10 de maio de 2026
Resposta da DFS Furniture - Poole
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Resposta da DFS Furniture - Poole
Good Morning,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind Regards,
Lorraine A
DFS Central Customer Support
Resposta da DFS Furniture - Poole
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great service really helpfull
9 de maio de 2026
Resposta da DFS Furniture - Poole
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
A lovely salesman named David was very…
A lovely salesman named David was very helpful with everything, not at all pushy, but we came back and ordered
the suite we had originally chosen
9 de maio de 2026
Resposta da DFS Furniture - Poole
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
Resposta da DFS Furniture - Poole
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Staff knowledgeable and friendly
Staff knowledgeable and friendly, not pushy in any way. Sensed when we wanted attention then helped any way they could, offered drinks too. Very nice polish man helped us through every step and very Harwich whole experience.
8 de maio de 2026
Resposta da DFS Furniture - Poole
Good Afternoon,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind Regards,
Lorraine A
DFS Central Customer Support
Francis in the Poole store was a great…
Francis in the Poole store was a great help and gave us all the information we needed in order to make the best choice during our visit. She was kind & a true professional providing a 1st class service. Very happy!
8 de maio de 2026
Resposta da DFS Furniture - Poole
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
I’ve waited nearly 5 months before…
I’ve waited nearly 5 months before reviewing this in the hope that my sofa would be fully functioning by now. Unfortunately this length of time after delivery there are still issues with the Bluetooth and reclining functions. The original installation was not carried out by experts as I would assured it would be, in fact the recliners were installed incorrectly so the wrong console was powering the wrong chair. Very expensive mistake so far. I’m hoping they can rectify this very soon but so far not without repeated communications and lengthy wait times for parts and responses, All very frustrating.
14 de outubro de 2025
Resposta da DFS Furniture - Poole
Good afternoon,
Thank you for taking the time to write us a review, we are disappointed to hear your experience did not meet your expectations and you are still waiting for your issues to be resolved.
We can confirm receipt of the parts required and a visit is due to take place this week to resolve the ongoing concerns, if the service manager fails to resolve the issue, alternative options will be explored and discussed.
Kind regards
Holly M
DFS Customer Support
Very pleasant and helpful staff
Very pleasant and helpful staff, special mention to Dan & Dave, never made to feel pressured into buying.
Have been using DFS for over 30 years.
5 de maio de 2026
Resposta da DFS Furniture - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very apprachable professional staff
Very apprachable professional staff
Thry didnt hasel us which we liked but was on hand if we needed anything
4 de maio de 2026
Resposta da DFS Furniture - Poole
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Five star service at DFS
Today we visited dfs and was welcomed and greeted by the team. We were undecided but the wealth of experience from Julian made our whole experience a great one. We chose a sofa and looking forward to delivery. The only small downside was the entrance was not fantastic for wheelchair , but the staff assisted with door which made things easier. Great team.
2 de maio de 2026
Resposta da DFS Furniture - Poole
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Leila our sales rep
Leila our sales rep, very knowledgeable and welcoming. Coffee supplied and nothing on much trouble.
4 de maio de 2026
Resposta da DFS Furniture - Poole
Good morning Aaron,
Thanks for your lovely feedback, we’re glad to hear Leila met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Hannah served us very well she asked…
Hannah served us very well she asked lots of questions to find out exactly what we were looking for and showed us the different models.
Hannah was friendly and knowledgeable about the products. Hannah also explained things, which made the choice easier. Our all round experience was very pleasant.
4 de maio de 2026
Resposta da DFS Furniture - Poole
Good morning,
We are really grateful for your kind words and for sharing your experience in our store with Hannah. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Amazing customer service offered me tea…
Amazing customer service offered me tea and coffee made me feel very comfortable showed me all designs and alterations. Very nice gentlemen.x
27 de abril de 2026
Resposta da DFS Furniture - Poole
Good afternoon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Excellent services .
Excellent services .
Professional advisor .
High standard and quality
3 de maio de 2026
Resposta da DFS Furniture - Poole
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great customer service and lovely…
Great customer service and lovely people to help you
3 de maio de 2026
Resposta da DFS Furniture - Poole
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Good service
2 de maio de 2026
Resposta da DFS Furniture - Poole
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Resposta da DFS Furniture - Poole
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
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