Excellent experience from start to finish. The staff were fantastic and always ready to help with a smile on their faces. A special mention to Jonathan Rivers who helped us along on our journey to fin... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Choose a sunday morning because thought it would be quiet . a few people looking around a sales person approached us and asked if we needed help. Told them our requirements and was taken to be sh... Ver mais
A empresa respondeu
Staff were very helpful on both my visits, and Steve, the manger, was particularly good. My questions were answered clearly, and I was put under no pressure to buy, but given time to try out my chosen... Ver mais
A empresa respondeu
We have been looking for 2 small armchairs and a small sofa, dfs has a large stock and Agnieszka helped us to look through the options. Once we had decided on the items we were buying she explained th... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
3 Forbury Road, RG1 3JH, Reading, Reino Unido
- 0333 999 9774
4,9
Excelente
6 mil avaliações
Pede aos clientes que avaliem
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Great Service with a smile!
We were assisted in with our purchase today by Sarah, she approached us when we entered the store, explained where things were and what we needed to know about fabrics, colours, and seat combinations, then left us alone to wander and view. She kept a respectful distance while we browsed, and made it clear she was available for help when we needed it. We left the store as we had others to look around, but came back pretty quickly with our minds made up! Sarah was extremely helpful and really made the whole experience seem so easy and simple. She talked us through all the extras and finance, and explained in great detail the benefits of the additional insurance, she was very knowledgeable and clearly loves her job! We're really happy with our purchase, and wouldn't hesitate to recommend Sarah. We hope not to need another sofa for a long time, but will definitely recommend Sarah to help friends or family! What a superstar rep DFS have there!
19 de maio de 2026
Resposta da DFS Furniture - Reading
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Sarah met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The sales staff were very helpful and not in your face
The sales staff were very helpful but not "In your face" allowing you the space to make the right decisions and also allowing you to walk away.
They were well informed about the products and supportive
18 de maio de 2026
Resposta da DFS Furniture - Reading
Good morning Mike,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Reading
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Member of staff Aga was patient and…
Member of staff Aga was patient and understanding with no high pressure sales techniques
18 de maio de 2026
Resposta da DFS Furniture - Reading
Good afternoon Paul,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Good customer service and on going care…
Good customer service and on going care advice.
17 de maio de 2026
Resposta da DFS Furniture - Reading
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Reading
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Very professional
17 de maio de 2026
Resposta da DFS Furniture - Reading
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
DFS Reading
The attention , help and knowledge shown to me today by Jonathan in the Reading DFS branch was excellent. The ease in choosing and ordering my new sofa was great. Thank you
15 de maio de 2026
Resposta da DFS Furniture - Reading
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Very friendly and courteous
Very friendly and courteous. Company very helpful. Great fast service
11 de maio de 2026
Resposta da DFS Furniture - Reading
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Helpful and pleasant
13 de maio de 2026
Resposta da DFS Furniture - Reading
Good afternoon Mrs Chaplin,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Aga provided an absolutely exceptional
Aga provided an absolutely exceptional and highly personalised experience. She really took the time to understand exactly what we were looking for to fit our living room and thought about every single detail. Her attention, care, and professionalism made the whole shopping experience incredibly smooth and enjoyable. Nothing felt rushed, and her recommendations were thoughtful and perfectly tailored to our needs. Truly exquisite customer service — thank you, Aga!
10✨
12 de maio de 2026
Resposta da DFS Furniture - Reading
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Resposta da DFS Furniture - Reading
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Sarah was amazing from start to finish
Sarah was amazing from start to finish, not pushy or rushing us and couldn’t do enough to ensure we were happy
Give the woman a raise!
12 de maio de 2026
Resposta da DFS Furniture - Reading
Good morning Claire,
Thanks for your lovely feedback, we’re glad to hear Sarah met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Excellent customer service
Shiv was very friendly, patient and enabled us to work through our questions so we could make our final decision on which sofas to buy. We did not feel rushed or given any hard sell, just given time. Great customer service.
11 de maio de 2026
Resposta da DFS Furniture - Reading
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great service and informative
Great customer service and support to find the right product
4 de maio de 2026
Resposta da DFS Furniture - Reading
Good Morning,
Thanks for the 5 stars It's much appreciated
Kind Regards,
Lorraine A
DFS Central Customer Support
Resposta da DFS Furniture - Reading
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Mohammed helped us find a great sofa…
Mohammed helped us find a great sofa today. He wasn’t pushy but advised us to upgrade the leather quality and add extra cover due to our pets.
Our order was double checked by his colleague before making our final payment.
Great service, thank you
9 de maio de 2026
Resposta da DFS Furniture - Reading
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Was greeted by Sarah
Was greeted by Sarah. Had an idea what I wanted. Was given time to look around not pressured at all. Sarah was very happy with great knowledge and advice. The whole experience was a pleasure thank you Sarah
7 de maio de 2026
Resposta da DFS Furniture - Reading
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Helpful and not pushy
7 de maio de 2026
Resposta da DFS Furniture - Reading
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Olga was pleasant
Olga was pleasant, she explained everything perfectly. She didn't Rush us.
7 de maio de 2026
Resposta da DFS Furniture - Reading
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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