DFS Furniture - Southampton Avaliações 

8.088
O TrustScore é 5 de um total de 5

4,9

Charles Watts Way, Hedge End Retail Park, SO30 4RT Southampton, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We recently visited DFS and were assisted by Kerry, and we couldn't be more impressed! After looking around several similar stores, we decided to go with DFS. Kerry was friendly, approachable, and ver... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We had a really great experience at DFS and wanted to give a special mention to Joe, who helped us purchase our new sofa. Joe was friendly, knowledgeable and genuinely helpful from start to fin... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

At first we went into the showroom looking to purchase a sofa and did find it a little hard to find what we were looking for on display. It was a little hard to work out what options were available fo... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We have enjoyed our experience at DFS when we came into buy a lounge suit (our 3 one at DFS . The staff were very friendly and most of all knowledgeable. I would definitely recommended anyone buying... Ver mais


Detalhes da empresa

  1. Loja de Móveis
  2. Acessórios para Móveis
  3. Loja de artigos domésticos
  4. Loja de móveis para sala de estar
  5. Loja de sofás
  6. Tapeçaria

Escrito pela empresa

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Escrito pela empresa


Informações de contato

  • Charles Watts Way, Hedge End Retail Park, SO30 4RT, Southampton, Reino Unido

  • 0333 999 9788

4,9

Excelente

O TrustScore é 5 de um total de 5

8 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(8.088)

101.274 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

DFS furniture

So we were wandering around and asked if we needed help , which we certainly did !! We were after a new bed , dining table and chairs and 2 sofas.
Joe very kindly showed us all the options. Customer service was excellent.

5 de julho de 2026
logotipo da DFS Furniture - Southampton

Resposta da DFS Furniture - Southampton

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Joe.

Kind Regards,

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Ronan 3 seater sofa

Pleased with our purchase

5 de julho de 2026
logotipo da DFS Furniture - Southampton

Resposta da DFS Furniture - Southampton

Good Morning,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

👍👍👍👍👍👍👍👍👍👍

👍👍👍👍👍👍👍👍👍👍. Harry.

5 de julho de 2026
logotipo da DFS Furniture - Southampton

Resposta da DFS Furniture - Southampton

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

The whole process was very clear and…

The whole process was very clear and easy. Our sales person, Faiza was amazing, she gave us such good advice with the dining chairs and what matches best. She explained everything really clearly and has a lovely friendly and relaxed demeanour allowing the whole experience to be stress-free. Thank you Fiaze for all your help, we are delighted with our furniture and the excellent service!

5 de julho de 2026
logotipo da DFS Furniture - Southampton

Resposta da DFS Furniture - Southampton

Hello,

Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!

Kind regards
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Very easy to look round store

Very easy to look round store
Excellent sales quick and polite

5 de julho de 2026
logotipo da DFS Furniture - Southampton

Resposta da DFS Furniture - Southampton

Hello,

Thank you for your kind review.

Kind regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Perfect transaction

Perfect transaction, Samira was most helpful snd professional.

4 de julho de 2026
logotipo da DFS Furniture - Southampton

Resposta da DFS Furniture - Southampton

Hello,

Thank you for your lovely feedback.

Kind regards
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Great and friendly service

Great and friendly service. All process was done in a professional but friendly manner. No hard sale, but helpful in regards to what we were looking for

4 de julho de 2026
logotipo da DFS Furniture - Southampton

Resposta da DFS Furniture - Southampton

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Adam was a real star and very helpful

Adam was very polite and knowledgeable . we had decided on the suite we wished to purchase and he helped us go through the process of choosing colours and extras. pointing out all features and going over payment options. All staff very helpful.

3 de julho de 2026
logotipo da DFS Furniture - Southampton

Resposta da DFS Furniture - Southampton

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Avaliado com 4 de um total de 5 estrelas

Helpful and explained everything…

Helpful and explained everything clearly.

24 de junho de 2026
logotipo da DFS Furniture - Southampton

Resposta da DFS Furniture - Southampton

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,

Lorraine A
DFS Central Customer Support

Avaliado com 5 de um total de 5 estrelas

We went to hedge end in Southampton the…

We went to hedge end in Southampton the looked very good and very clean, very helpful staff and friendly we would like to say a big thank you to Josh and Joe for your great service and the rest of staff are so happy to talk to when passing by.

30 de junho de 2026
logotipo da DFS Furniture - Southampton

Resposta da DFS Furniture - Southampton

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Kind Regards,
Vanessa
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

A very pleasant shopping experience

We were able to walk round without being bothered by anyone. We were told that if we needed any help they would be happy to. We left the shop after trying many chairs and looked in other shops. We came back to buy the one I wanted and the staff member that served us couldn't have been more helpful, explaining everything we needed to know. A very pleasant shopping experience.

30 de junho de 2026
logotipo da DFS Furniture - Southampton

Resposta da DFS Furniture - Southampton

Good Afternoon,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind Regards,

Lorraine A
DFS Central Customer Support

Avaliado com 5 de um total de 5 estrelas

Un-pressured Experience

We knew what we wanted, there was no hard sell, gave us time and didn’t pounce the minute we walked in which was such a refreshing change.

27 de junho de 2026
logotipo da DFS Furniture - Southampton

Resposta da DFS Furniture - Southampton

Good Morning,

Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!

Kind Regards,

Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Joe was very helpful

Joe was very helpful, naturally helpful, friendly and pleasant to deal with. He explained everything to us and answered our questions clearly.

27 de junho de 2026
logotipo da DFS Furniture - Southampton

Resposta da DFS Furniture - Southampton

Good Afternoon,

Thank you for leaving us a 5* review. We are really happy that Joe met your expectations in store and you had a lovely experience when placing your order!

Kind Regards,
Jordan
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

lovely customer service

staff were lovely, quick experience, answered all our questions. very welcoming environment, chatty staff, didn't seem like they wanted us in and out, even though we came in quite close to closing.

24 de junho de 2026
logotipo da DFS Furniture - Southampton

Resposta da DFS Furniture - Southampton

Hello Sophie,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lia
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Very helpful staff

All the staff were very helpful and Sumehra who talked us through the whole process. She answered all our questions and gave good advice.

24 de junho de 2026
logotipo da DFS Furniture - Southampton

Resposta da DFS Furniture - Southampton

Hello Mr Jones,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lia
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Excellent service and support from the…

Excellent service and support from the sales staff.
Special praise for Samira, who has been exceptionally knowledgeable about the products and very patiently showed us through the various options in store.
Would also like to mention the support Joe offered us to finalise the purchase.

23 de junho de 2026
logotipo da DFS Furniture - Southampton

Resposta da DFS Furniture - Southampton

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Staff left us alone until we had…

Staff left us alone until we had narrowed down the choices. Then made good suggestions on fabric and colour choices.

23 de junho de 2026
logotipo da DFS Furniture - Southampton

Resposta da DFS Furniture - Southampton

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Professional and efficient service with…

Professional and efficient service with a personable approach, helped us to decide on the correct choice.

21 de junho de 2026
logotipo da DFS Furniture - Southampton

Resposta da DFS Furniture - Southampton

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

Very helpful

Very helpful, loads of choice. Customer service advisor very knowledgeable.

21 de junho de 2026
logotipo da DFS Furniture - Southampton

Resposta da DFS Furniture - Southampton

Hi there, thanks for your 5-star review, we really appreciate the feedback!

Kind Regards,
Vanessa
DFS Customer Support

Avaliado com 5 de um total de 5 estrelas

From entering the store

From entering the store, we were met with friendly , knowledgeable staff. We were not rushed or pressurised. A lovely young man made us all a cup of tea, but the star of the show was the lovely lady, can't remember her name but she had a lovely accent! She couldn't do enough for my elderly mum which was really appreciated. Thank you so much.

20 de junho de 2026
logotipo da DFS Furniture - Southampton

Resposta da DFS Furniture - Southampton

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind Regards,
Vanessa
DFS Customer Support

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