We recently visited DFS and were assisted by Kerry, and we couldn't be more impressed! After looking around several similar stores, we decided to go with DFS. Kerry was friendly, approachable, and ver... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoCharles Watts Way, Hedge End Retail Park, SO30 4RT Southampton, GB
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Veja o que dizem as avaliações
We had a really great experience at DFS and wanted to give a special mention to Joe, who helped us purchase our new sofa. Joe was friendly, knowledgeable and genuinely helpful from start to fin... Ver mais
A empresa respondeu
At first we went into the showroom looking to purchase a sofa and did find it a little hard to find what we were looking for on display. It was a little hard to work out what options were available fo... Ver mais
Our experience was great! We were served by Josh. He was professional in every way,but also extremely personable and friendly. He explained everything thoroughly to us,and we are really looking fo... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
Charles Watts Way, Hedge End Retail Park, SO30 4RT, Southampton, Reino Unido
- 0333 999 9788
4,9
Excelente
8 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Adam was a joy to deal with
Adam was a joy to deal with from the moment we walked into store. Personable, informative and the perfect balance between salesman / help. We specifically came back to DFS to purchase our sofa because of the service received. A template lesson in customer service for others to learn from.
25 de julho de 2026
Resposta da DFS Furniture - Southampton
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Adam.
Kind Regards,
Jordan
DFS Customer Support
Resposta da DFS Furniture - Southampton
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Southampton
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great, unpressurised Customer Service
The patience and understanding of Sumehra at your Hedge End branch was exemplary. She was professional and extremely knowledgeable of all the products and offered excellent advice. A real asset to your company
23 de julho de 2026
Avaliação não solicitada
Resposta da DFS Furniture - Southampton
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Lack of information and communication!
We were not told about a delivery charge of over £100 despite spending nearly £3,000 on products.
Delivery notification told us 30 minutes away, arrived 2 hours later, apparently lorry broke down, but no communication from the operator despite an email sent by myself.
Paid £70 for 'sliders' on the settees but they never fitted them, just left in a bag and passed to my partner. How do we lift heavy settees to place them on.
Would be interested if I get a call/response personally or just through this platform.
21 de julho de 2026
Resposta da DFS Furniture - Southampton
Good Afternoon Jon,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
I can only apologise on behalf of DFS for the issues surrounding your delivery, I can appreciate this situation must have been incredibly frustrating.
I have tried to contact you today to discuss this further however I am really sorry we missed you. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine A
DFS Central Customer Support
We visited your Hedge End
We visited your Hedge End, Southampton store looking for a corner sofa unit. We were assisted in our search and completion of the purchase by Faiza, who was very thorough, efficient and charming.
18 de julho de 2026
Resposta da DFS Furniture - Southampton
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Seamless Experience
We received honest helpful advice. We were steered seamlessly to arrive at an informed decision, after changing our minds numerous times.
20 de julho de 2026
Resposta da DFS Furniture - Southampton
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
My Parents-in-Law were very pleased…
My Parents-in-Law were very pleased with their experience.
Everything was explained fully but they did feel that the aftercare/insurance was “just added” although they are satisfied that they have it.
21 de julho de 2026
Resposta da DFS Furniture - Southampton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Resposta da DFS Furniture - Southampton
Good Afternoon,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
Great time buying furniture
From the time we entered the shop looking for a sofa we were greeted by Joe and then left alone to browse at the beautiful furniture making are minds up
Once we had decided Joe was very helpful with the layout of the sofa and materials etc
We also then purchased a dining room table chairs a rug and some beautiful cushions , very very happy and looking forward to receiving our new furniture
Thank you JOE for serving us today you made the experience really great as well as the other staff who spoke to us
Great service again TY DFS
21 de julho de 2026
Resposta da DFS Furniture - Southampton
Good Afternoon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Very helpful and polite customer…
Very helpful and polite customer service assistant who explained everything we needed to know prior to making a purchase.
20 de julho de 2026
Resposta da DFS Furniture - Southampton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great quality and service
Perfect - good experience all around and lovely lady selling - Kerry at Southampton.
Quality items you can experience right here.
21 de julho de 2026
Resposta da DFS Furniture - Southampton
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Staff
Kerri was super helpful and took her time to explain and go through the different options.
19 de julho de 2026
Resposta da DFS Furniture - Southampton
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Southampton
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Very helpful staff
20 de julho de 2026
Resposta da DFS Furniture - Southampton
Hello Rosalyn,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Top Notch Service
Our sales lady was Mira, she was brilliant. So friendly, cheerful & informative.
19 de julho de 2026
Resposta da DFS Furniture - Southampton
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great sales person not pushing and…
Great sales person not pushing and relaxed. Vibe of store was friendly and relaxed with great sofas
18 de julho de 2026
Resposta da DFS Furniture - Southampton
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent customer service from Josh
Excellent customer service from Josh yesterday, he was honest and friendly and despite being fairly new, was able to answer questions and guide us through the process. A calm and chilled experience, no pouncing as you walk in just nice to be left to loom and try at leisure
18 de julho de 2026
Resposta da DFS Furniture - Southampton
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great experience, thanks Adam
Adam was very helpful, knowledgeable & friendly. We wouldn’t hesitate to go back to DFS in the future.
19 de julho de 2026
Resposta da DFS Furniture - Southampton
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Kerry was very helpful with knowledge…
Kerry was very helpful with knowledge of what she was selling and what we required to fulfil our purchase
19 de julho de 2026
Resposta da DFS Furniture - Southampton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
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