Upon arriving staff greeted us creating a welcoming initial impression of the shopping experience. As a family we were able to browse and staff were on hand to answer our questions as and when we nee... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Once we decided what sofa we'd like to purchase the experience was very positive. The sales assistant talked through everything we needed and was very friendly, helpful and professional. The process... Ver mais
A empresa respondeu
Amazing service from Emma in Wessington way DFS today! Shes a credit to the company. Super knowledgeable and professional. Helped us decide on a sofa and talked us through so many different variations... Ver mais
A empresa respondeu
Neil greeted us as we were looking around the store at Sunderland and was very polite, helpful and not at all pushy. He made us feel at ease while viewing the displays and then on deciding what we e... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
3 Hylton Grange, SR5 3HR, Sunderland, Reino Unido
- 0333 999 9762
4,9
Excelente
8 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent customer service
Excellent customer service, very attentive, and helpful.
31 de maio de 2026
Really friendly and helpful service…
Really friendly and helpful service from Neil
1 de junho de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Resposta da DFS Furniture - Sunderland
Hello Richard,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Great service
Laura was great, explained everything clearly and really helpful when deciding on colours.
31 de maio de 2026
Resposta da DFS Furniture - Sunderland
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
excellent service
31 de maio de 2026
Resposta da DFS Furniture - Sunderland
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
A very professional service
Once we decided what sofa we'd like to purchase the experience was very positive. The sales assistant talked through everything we needed and was very friendly, helpful and professional. The process didn't take long at all which was great, but it also didnt feel rushed through either. No heavy sell on extras just useful information on the process of purchasing and maintenance of sofa, insurance cover etc.
Looking forward to its arrival!
31 de maio de 2026
Resposta da DFS Furniture - Sunderland
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Great service very understanding with…
Great service very understanding with our needs very polite salesman highly recommended DFS
31 de maio de 2026
Resposta da DFS Furniture - Sunderland
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
Great service
Lauren was very helpful and knowledgeable. Found a sofa to fit our needs and budget along with discounts we were eligible for.
31 de maio de 2026
Resposta da DFS Furniture - Sunderland
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Upon arriving staff greeted us creating…
Upon arriving staff greeted us creating a welcoming initial impression of the shopping experience. As a family we were able to browse and staff were on hand to answer our questions as and when we needed them. We didn’t feel rushed and returned a second time before making a purchase. Shout out to Sam who every time we visited made us feel comfortable and provided us with a variety of options for us to think about.
31 de maio de 2026
Resposta da DFS Furniture - Sunderland
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Fantastic!
Amazing service from Emma in Wessington way DFS today! Shes a credit to the company. Super knowledgeable and professional. Helped us decide on a sofa and talked us through so many different variations to fit the space. Very happy customers :)
30 de maio de 2026
Resposta da DFS Furniture - Sunderland
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Emma.
Kind Regards,
Jordan
DFS Customer Support
Great service,very friendly explained…
Great service,very friendly explained all aspects of how to look after sofa whats covered and whats not covered with the package would recommend to friends would be our second sofa with dfs
30 de maio de 2026
Resposta da DFS Furniture - Sunderland
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Resposta da DFS Furniture - Sunderland
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great customer service
Staff were very knowledgeable about the products and gave helpful suggestions. Great customer service.
30 de maio de 2026
Resposta da DFS Furniture - Sunderland
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Pleased with my experience today
Very courteous helpful gentleman think Stuart was his name. Ordered today through him. Patient man. Throughout
29 de maio de 2026
Resposta da DFS Furniture - Sunderland
Good Morning,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind Regards,
Jordan
DFS Customer Support
Our server was great
Our server was great. Patient knowledgeable and allowed us to take our time without hassling us yet been right there when we needed her. Brilliant customer service. Thank you
29 de maio de 2026
Resposta da DFS Furniture - Sunderland
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Helpful staff no pressure
Helpful staff no pressure. Explained all options clearly
28 de maio de 2026
Resposta da DFS Furniture - Sunderland
Hello Fiona,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Sunderland
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Wonder experience
Wonder experience, made to feel very welcome by staff. Everything was explained clearly and order was placed smoothly
28 de maio de 2026
Resposta da DFS Furniture - Sunderland
Hello Jayne,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Friendly competent staff
Friendly competent staff, no pressure from them, quick and easy purchase, just how I like it.
26 de maio de 2026
Resposta da DFS Furniture - Sunderland
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Very helpful staff member
27 de maio de 2026
Resposta da DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
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