We had such a lovely experience at DFS Swansea yesterday and wanted to give a special mention to Hannah, who was an absolute pleasure to deal with. She was warm, friendly and really personable, and... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
We had been in the Swansea store on several occasions trying to decide on a new sofa. The staff are always friendly and helpful, even though we were often there near closing times! No pushy sales p... Ver mais
A empresa respondeu
Came and looked on another visit to see what you had to offer. Offered assistance but declined as want to look and see wothout hassle and was left to it and not hoovered around. Came in yesterday to... Ver mais
A empresa respondeu
From entering the store Dan remembered me from previous visit in the week & he came to assist me to finalise my requirements to get the sofa I wanted. He was helpful, approachable & a good conversatio... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
Cwrt Llwyn Fedwen, Bush Road, SA6 6HN, Swansea, Reino Unido
- 0333 999 9795
4,9
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great and really helpful and friendly…
Great and really helpful and friendly staff
29 de junho de 2026
Resposta da DFS Furniture - Swansea
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Excellent experience allowed to walk…
Excellent experience allowed to walk around and chose then quickly delt with when we were ready. Did not feel rushed or pressured in any way.Dave was professionalism personified
1 de julho de 2026
Resposta da DFS Furniture - Swansea
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Agent was amazing
Staff and Barbara who saw to us was amazing, excellent customer service and went through the whole process step by step and in great detail making it easy to understand and make a purchase with ease.
28 de junho de 2026
Resposta da DFS Furniture - Swansea
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Resposta da DFS Furniture - Swansea
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Resposta da DFS Furniture - Swansea
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Swansea
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Resposta da DFS Furniture - Swansea
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Swansea
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
I like the no pester/bother approach
I like the no pester/bother approach by Nathan. He was very friendly and knowledgeable about the sofas. A credit to DFS.
23 de junho de 2026
Resposta da DFS Furniture - Swansea
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Swansea
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Resposta da DFS Furniture - Swansea
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Resposta da DFS Furniture - Swansea
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Resposta da DFS Furniture - Swansea
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Myself and my husband had a fantastic…
Myself and my husband had a fantastic experience at DFS Swansea thanks to the sales lady who assisted us. She was friendly, professional, and extremely knowledgeable about the products. She took the time to listen to what we was looking for, answered all my questions, and helped me find the perfect furniture without any pressure.
Her customer service was outstanding from start to finish, making the whole process easy and enjoyable. It's rare to receive such attentive and genuine service these days. She is a real credit to DFS, and I would highly recommend visiting the Swansea store because of the excellent support I received.
20 de junho de 2026
Resposta da DFS Furniture - Swansea
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Merrill though I may be misspelling her name
The member of staff, dealing with me, was Merrill. I found her absolutely charming and helpful. I just wish that everyone I come in contact with could be as knowledgeable and friendly. She was a credit to your store.
19 de junho de 2026
Resposta da DFS Furniture - Swansea
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Person selling sofas I just was really…
Person selling sofas I just was really really good and he really helped to decide what we wanted and explain the finance really well.
16 de junho de 2026
Resposta da DFS Furniture - Swansea
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Resposta da DFS Furniture - Swansea
Hello Mandy,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Nathan was incredibly helpful
Nathan was incredibly helpful. I had seen a sofa online which I really wanted but unfortunately it was not in the store to view. Nathan took the time to explain the measurements, went to look for the colour sash and went through everything with me. Really really helpful, thank you Nathan
14 de junho de 2026
Resposta da DFS Furniture - Swansea
Good Morning,
We’re really grateful you took the time to share your 5* rating with us and others. It's lovely to hear that Nathan gave you all the information you needed and met all of your expectations.
Kind Regards,
Jordan
DFS Customer Support
We had a lovely experience at the store…
We had a lovely experience at the store today, Meryl was very helpful and couldn’t do enough to help us chose the right furniture to suit our home. She was very clear and made sure we understood everything about our purchases and finance.
13 de junho de 2026
Resposta da DFS Furniture - Swansea
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Sale was handled by James.Very helpful…
Sale was handled by James.Very helpful and pleasant.
13 de junho de 2026
Resposta da DFS Furniture - Swansea
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
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