Francesca's service and customer care has been absolutely impeccable. She has been attentive, understanding and patient throughout the several months of back and forth. Never has she been pushy,... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Went to Ramsgate DFS, sales person Paul was very helpful and ensured we were well informed every step. Although it was busy he didn't rush us, nor did he try to oversell items we had not requested. Wa... Ver mais
A empresa respondeu
We recently purchased a sofa from DFS and were very happy with the service we received. The staff were friendly, professional and helpful throughout the whole process. What we particularly appr... Ver mais
A empresa respondeu
Staff asked if they could assist when we arrived then showed us to the right area. We were left to browse at our leisure but made aware to ask questions or assistance if needed. Georgie was very help... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
- Tapeçaria
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contato
189 Westwood Road, CT10 2NU, Broadstairs, Reino Unido
- 0333 999 9841
4,9
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Great customer care
I recently purchased a sofa from your branch at Westwood cross, and I couldn't be happier with both the product and the service. The customer care paul gave was fantastic throughout the entire process—friendly, responsive, and genuinely helpful with any questions I had. Paul made the experience smooth and stress-free from start to finish. The sofa is exactly what I was hoping for, and the excellent customer service made the purchase even better. I would definitely recommend this company and wouldn't hesitate to buy from you again. Paul is a credit to your company
27 de julho de 2026
Resposta da DFS Furniture - Westwood Cross
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Paul met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Good advice,polite and pleasant sales…
Good advice,polite and pleasant sales person
24 de julho de 2026
Resposta da DFS Furniture - Westwood Cross
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
A great place for sofas and very friendly too.
The service was relaxing, informative and very friendly. It’s a great place to buy sofas and chairs. They have a wide range of sofas and the prices are great. Highly recommended. The staff were excellent and friendly and the customer service was excellent.
31 de julho de 2026
Resposta da DFS Furniture - Westwood Cross
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Westwood Cross
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Knowledgeable and helpful staff
Making sure we took our time to choose. Very informative about the furniture and able to answer all our questions.
30 de julho de 2026
Resposta da DFS Furniture - Westwood Cross
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Customer service excellent
Customer service was excellent ordering was so simple all questions answered for us, Rodger explained every part of the order to us very happy
30 de julho de 2026
Resposta da DFS Furniture - Westwood Cross
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Very happy with the service very…
Very happy with the service very friendly team would recommend it using the store to anybody
30 de julho de 2026
Resposta da DFS Furniture - Westwood Cross
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Resposta da DFS Furniture - Westwood Cross
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Excellent service from the staff on…Francesca was very helpful and informative
Excellent service from the staff on duty when we bought our furniture, informative staff, could be improved by more staff as we had to wait quite a while (30 min+) to be served
24 de julho de 2026
Resposta da DFS Furniture - Westwood Cross
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store and we are grateful for your feedback. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Resposta da DFS Furniture - Westwood Cross
Hello Olateju,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Very helpful
Mandy was extremely helpful and full of ideas and suggestions to help us buy the right sofa and armchair. Even suggesting that we go away to have a think about the sizing and suitability the sofa and armchair within our front room
27 de julho de 2026
Resposta da DFS Furniture - Westwood Cross
Hello,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Roger explained everything
Roger explained everything, went through our order, brillant.
26 de julho de 2026
Resposta da DFS Furniture - Westwood Cross
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Staff were professional and patient
Staff were professional and patient. They listened to me and answered all my questions.
I was not pressurised to buy or commit myself.
I was given enough time to make a decision. They helped me look for the colour of my choice.
It was a wonderful stress free experience.
26 de julho de 2026
Resposta da DFS Furniture - Westwood Cross
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
We came out to window shop, we left more than happy customers
We came out to window shop, to try out sofas and gauge an idea of what we needed, wanted and required. We initially were online shopping but felt in person was a much better approach. After questionable conversations with a couple of rivals to DFS we were fortunate to meet an amazing gentle man at DFS (Broadstairs) who was professional, friendly and informative. He completely cleared any questions we had and was never pushy, demanding or inpatient. Because of this service we took the sofa and currently are awaiting it's delivery. Credit must go to this member of staffs customer service and amazing personality.
16 de julho de 2026
Resposta da DFS Furniture - Westwood Cross
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The sales man was extremely helpful
23 de julho de 2026
Resposta da DFS Furniture - Westwood Cross
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The staff were so helpful when we were…
The staff were so helpful when we were trying to choose our next sofa. Thank you all
16 de fevereiro de 2026
Resposta da DFS Furniture - Westwood Cross
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Honesty and great feeling of being a…
Honesty and great feeling of being a valued customer by your sales person
17 de julho de 2026
Resposta da DFS Furniture - Westwood Cross
Hello Marilyn,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Paul was extremely helpful
Paul was extremely helpful, knowledgeable and friendly. The salespeople in the Broadstairs branch are not pushy and allow you to browse freely but are on hand if you have any questions.
21 de julho de 2026
Resposta da DFS Furniture - Westwood Cross
Hello,
Thanks for your lovely feedback, we’re glad to hear Paul met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Lady salesperson was excellent …
Lady salesperson was excellent Everything about our chairs were exlpained in professional and polite manner It was carried out in a relaxed way all done with a complimentary cup of coffee.
We ordered gliders and Sofacare five year package which is excellent value for money. An all round great shopping experience.
21 de julho de 2026
Resposta da DFS Furniture - Westwood Cross
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Welcoming staff and easy to purchase
Very straight forward to make the purchase and application quick and easy o ce we had decided on a sofa and colour
19 de julho de 2026
Resposta da DFS Furniture - Westwood Cross
Hello Donna,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
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