Me hicieron un cargo por un antivirus en junio de 2024 que expiraba en Julio de este año, lo reclamé y no me han devuelto el dinero. Eso sí, no tengo antivirus tampoco
Localização
Trocar localizaçãoCenter 1635 Maidenhead Station, Office 102 1 Bell Street, SL6 1BU Maidenhead, Berkshire, GB
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Veja o que dizem as avaliações
J'ai acheté deux ordinateurs via LENOVO ! non seulement j'ai pensé que je commandais à LENOVO ALORS que j'avais reçu un email de LENOVO ! ATTENTION DE NE PLUS RIEN COMMANDER SUR LENOVO NI DIGITAL RIVE... Ver mais
Digital River Ireland Ltd - AVG-Produkte EndlosABO Seitdem ich letztes Jahr (11/23) sah, dass ich für 2 fast gleiche AVG-Produkte zahle, versuchte ich, 1 Pos. Online im System zu kündigen. Keine Ch... Ver mais
Worst possible online shopping experience, they run the online store for Logitech, I have ordered a keyboard and have had no email confirmations, I can see they have taken my money. There is no... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Digital River is trusted by hundreds of brands worldwide to simplify the complexities of international ecommerce sales. For brands, we eliminate the risk and complexity of cross-border selling, enabling them to easily reach new customers around the world. For online shoppers, we make it easier to purchase directly from brands by delivering localized shopping experiences with the currency, language, and payment options they expect. Digital River supports both B2C and B2B sales, whether it’s digital goods, subscription services, and/or physical goods. We also enable fast, reliable, and affordable shipping and returns through one of the industry’s largest global logistics networks. As merchant of record, we are the legal entity responsible for handling online payments and all associated liabilities on behalf of brands. These responsibilities include processing payments, collecting taxes, mitigating fraud, complying with international rules and regulations, and honoring refunds and chargebacks. Shoppers with queries about an online order should contact the brand’s customer service team.
Informações de contato
Center 1635 Maidenhead Station, Office 102 1 Bell Street, SL6 1BU, Maidenhead, Berkshire, Reino Unido
- 0162-842-1668
1,5
Muito Ruim
36 avaliações
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
impossible to cancel subscriptions
failed to cancel subscription of logitec security camera. Even though I set this to cancel in my account. The email they send had a non-working phone number for customer services and the links on their website claiming to offer help with customer service problems didnt work. If thats not a scan I dont know what it! Hopefully this review will stop others falling prey to any subscription service these guys offer.
15 de junho de 2022
Avaliação não solicitada
Resposta da Digital River - Maidenhead
Hello and thank you for your comments. I will convey that information to the proper teams. Digital River is contracted by brands worldwide to facilitate their ecommerce transactions, however, we are not a customer service provider. I recommend you contact the subscription provider directly, and they will be happy to cancel your subscription.
No comprar sus productos
No compréis nada de estos estafadores, avisados estáis
14 de junho de 2022
Avaliação não solicitada
Bad and Troubling
I bought a laptop from Lenovo and the sale was handle by DIGITAL RIVER UK. After 10 days of no news about the purchase I called only to be told that their chosen courier said the package is missing. What would a decent business do? Replace or send another one No! Instead they have initiated a refund that will take between 4-6 weeks, when I did not ask for a refund. Please think again before you buy from LENOVO/DIGITAL RIVER. I’m not alone.
13 de junho de 2022
Avaliação não solicitada
Resposta da Digital River - Maidenhead
Thank you for your comments. I'm sorry your item was determined to be missing. While Digital River enables ecommerce transactions for brands worldwide, brands choose their own logistics providers and determine what steps will be taken if an item is missing or no longer in stock.
Habe mir Spracherkennungssoftware…
I bought speech recognition software. After 2 years of use, it had an error, which is why I wanted to de-install and then reinstall it. No sooner said than done. Then I noticed that I no longer had the file. "No problem", I thought, "it's a digital purchase and you can just download it again - as long as I have the registration number, it will work". But far from it. This junk company only provides the download links for 2 years. After that you're out of luck. Oh well. Next time I'll have the software sent to me on a data carrier. Absolutely not to be recommended.
7 de abril de 2022
Avaliação não solicitada
Resposta da Digital River - Maidenhead
Hi, Daniel - have you tried contacting the brand from whom you purchased the software? Digital River facilitates ecommerce transactions for our global clients (literally supplying payment methods and ensuring the transaction is completed, taxes remitted, compliance done, etc.) We are not a customer service provider, and we have no control over our client's products or policies.
Woeful by Lenovo UK / Digital River
Woeful by Lenovo UK / Digital River
Had to return a Chromebook - every part of the process was poorly handled. I finally, after 6 weeks have a refund for the machine, but not for the case.
23 de fevereiro de 2022
Avaliação não solicitada
Resposta da Digital River - Maidenhead
Hi, Tom - thank you for flagging this. I've asked Trustpilot to contact you via private channel for more info so we can look into the order and find out why the case was not refunded.
25.2 Hi, Tom - I'm told a ticket was opened for this on the 23rd, and a refund should be arriving in a few days. I'm so sorry there was such a delay.
Ganz übel
Ganz übel! Aktzeptieren zunächst keine Rückgabe bzw. versenden die Ware nicht. Über Paypal kam dann das Geld zurück.
1 de fevereiro de 2022
Avaliação não solicitada
Nur Positives und alles super!
Ich schreibe normalerweise keine Bewertungen, aber bei all diesen schlechten Bewertungen, ist es mir wichtig meine mitzuteilen, um auch anderen die Angst zu nehmen.
Anhand dieser Bewertungen war ich nämlich ziemlich verunsichert gewesen, aber bei mir lief alles super.
Ich habe über die Homepage von Lenovo ein ThinkPad E15 G2 (laut Lenovo nur noch 10 Stück verfügbar) bestellt und mit Paypal bezahlt.
Den Kauf hatte ich am 23.12.2021 abends getätigt und obwohl es ein paar Minuten gedauert hatte, erhielt ich die Zahlungsbestätigung über Paypal per Mail. Die Bestellbestätigung erhielt ich merkwürdigerweise ein paar Stunden erst später, obwohl als Uhrzeit in der Mail auch nur ein paar Minuten nach der Bestellung angezeigt wurde.
Jedenfalls war ich aufgrund der Bestellbestätigung schon mal beruhigt, dass alles soweit geklappt hatte.
Nach den Feiertagen habe ich am Montag dem 27.12.2021 auch gleich die Bestätigungsmails erhalten, dass meine Bestellung unterwegs ist.
Und tatsächlich kam wie in den Mails angekündigt, die Lieferung am 28.12.2021 mit UPS an.
Die Verpackung und auch die Schnelligkeit waren tiptop und ich schreibe die Bewertung gerade über meinen neuen, tollen, funktionstüchtigen ThinkPad.
Dies war mein erster Kauf und meine erste Erfahrung mit Digital River und ich kann aufgrund meiner persönlichen Erfahrung die schlechten Bewertungen nicht bestätigen.
Jedenfalls hoffe ich, dass ich ein wenig die Angst nehmen konnte.
29 de dezembro de 2021
Avaliação não solicitada
Resposta da Digital River - Maidenhead
Vielen Dank für Ihre positive Bewertung. Wir freuen uns, dass Sie eine gute Erfahrung mit dem über Digital River getätigten Kaufprozess hatten!
Steer clear, steer very clear...go to Argos
Ordered and paid for a tablet in November. It never arrived. Have been emailing them every day, if I do get a response it contradicts someone else's response. Will now get the credit card company and Ombudsman involved.
Steer very clear from this company, go to Curry's Argos or anywhere else even if it costs more. It will be less pain in the long run.
25 de dezembro de 2021
Avaliação não solicitada
Resposta da Digital River - Maidenhead
Hello - thank you for reaching out, and thank you for supplying your contact information. I apologize for the inconvenience you've experienced. Our team tells me they looked for your order using your last name and email and could not locate it. Do you have an order number? Or was the order made under a different name and/or email? Once we locate your order, it will be easier to understand what communication there has been regarding this transaction so we can work with the vendor to track what happened to it.
Canceled order for absurd reclaims.
26 de novembro de 2021
Avaliação não solicitada
Product undelivered and worst customer service
I had ordered a sony xperia 1iii phone along with the free headphones. I got the sony xperia 1iii but haven't recieved the headphones. I contacted them and they said that it would be delivered. It has been more than 3
months now since im contacting Digital River to get my headphones back. I have sent 17 emails and i call them every 2 to 3 days, but my order is still undelivered. Very poor service.
9 de novembro de 2021
Avaliação não solicitada
DRI is een schandalig bedrijf.
DRI is een schandalig bedrijf.
Bestellingen worden zonder opgave van reden geannuleerd, niettegenstaande er nog artikels beschikbaar zijn.
Bijhorende garanties die worden besteld worden NIET automatisch terugbetaald.
Je moet er zelf achteraan. Het duurt UREN voor je iemand aan de lijn krijgt. Dan begint het kastje naar de muur en allerlei argumenten waarom dat niet automatisch gebeurd. Die doen niet ter zake. Het is wat mij betreft een oplichtersbende.
LENOVO zou er beter aan doen om een andere partij te zoeken om mee in zee te gaan.
Dit straalt 100% negatief af op de kwaliteit van de producten die ze hebben.
5 de novembro de 2021
Avaliação não solicitada
Demande de remboursement sur un achat…
Demande de remboursement sur un achat d'un laptop chez Asus.
Impossible de se faire rembourser, cela fait déjà 18j que j'attend un remboursement de 2550e. Ca n'a pas l'air de les affoler.
Support infâme, compagnie qui ne communique pas, circulation de l'argent douteuse... est ce qu'ils ne me rembourse pas pour gonfler leur CA sur une fin d'exo?
Bref, inssuportable, mon argent se balade dans la nature. Je deconseille fortement d'utiliser leur service, privilegier toujours les plus grands comme Amazon ou autre...
Pour l'instant, l'experience se résume à tout simplement du VOL.
21 de outubro de 2021
Avaliação não solicitada
Worst customer experience
Worst customer experience I have experienced. Ever. They handle distribution for lenovo in the UK.
After 10+ calls and 5+ emails, they still haven't done anything about a simple issue. Applying one voucher code. At this rate I'll be taking legal action just out of principle.
update: after complaining here and a few more really annoying exchanges they did their job. Still overall 1 star.
15 de outubro de 2021
Avaliação não solicitada
Resposta da Digital River - Maidenhead
Hi, Rory - thank you for your review. Digital River facilitates the transaction/checkout experience for global ecommerce brands (payment, tax remittance, compliance and fraud mitigation).
Multiple vendors can be involved in fulfillment/distribution. I've asked Trustpilot to ask you for more information via private channel so we can better determine the issue at hand and hopefully find you an answer or resolution.
10.18 UPDATE - Hello again, Rory - I'm told by our client services team they've validated the discount and have initiated an immediate 10% refund, which you should see in your account within 5-7 business days. Thank you for flagging this.
SHocking customer service
SHocking customer service. Incompetently run company that apparently has no direct communication between customer service and warehouse. Can't tell me why they haven't shipped my order, can't tell me when my order will be shipped. Can't even tell ne when I will hear about either of these things. Flat out awful
5 de outubro de 2021
Avaliação não solicitada
For what it's worth - Arrived quickly
For what it's worth - I was very worried when I ordered a Lenovo laptop from them after I saw all the negative reviews on here.
But the scheduled arrival time was 2 weeks and it came in about 5 days.
It is a very sought after laptop too - so all in all very happy with the speed. Haven't spoken to a service representative at this stage - so that could be another story all together.
24 de setembro de 2021
Avaliação não solicitada
Mir wurde jetzt zum 2
Mir wurde jetzt zum 2. mal ein Betrag in Höhe von 54,73 über PayPal abgebucht.
Ich habe nichts bestellt und kenne diese Betrüger nicht. PayPal hat erklärt sie können keine Unstimmigkeiten erkennen und hat den Fall damit abgeschlossen. Wenn PayPal solche Betrüger zulässt kann ich keine Zahlungen mit Paypal mehr vornehmen.
23 de julho de 2021
Avaliação não solicitada
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