We dealt with Jack Wright and found him to be very friendly, helpful and efficient, he kept us notified at all stages of the process and answered all the questions we had. The delivery was arranged an... Ver mais
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Been a very positive experience, from requesting a brochure to receiving a follow up call from Jack Wright. Jack answered all my queries (this was my first time purchasing gold). He has guided me... Ver mais
Have been a customer for 5 years now I have bought and sold out the market couldn’t be happier with these guys and when I purchase in again in the future I will be using them.
Great overall experience, John Bradbury was super helpful from my initial enquiry all the way through to after sale and still just a phone call away.
Detalhes da empresa
Escrito pela empresa
FREE, fully insured delivery on all orders. All of our parcels are discreetly packaged and delivered directly to your door or your designated storage facility. Direct Bullion are a London based company specialising in the supply of Gold and Silver bars and coins. Although predominantly an online shop, Direct Bullion also provide a completely personalised buying service provided by one of our many in house industry specialists who are on hand to assist customers and answer all of their questions. At Direct Bullion our number one priority is customer satisfaction and we achieve this for our clients by providing our unrivalled 'Gold Standard Customer Service' after all a premium product such a gold deserves a premium service.
Informações de contato
One Mayfair Place, W1J 8AJ, London, Reino Unido
- 08000557050
- info@directbullion.com
- www.direct-bullion.com
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Respondeu a 22% das avaliações negativas
Normalmente responde dentro de 2 semanas
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poor prices to buy or sell
poor prices to buy or sell. Try hatton garden or google, plenty reputable places offer far better prices
Proper Business. Proper Values
The team at DB have been fantastic right from the outset. A proper business with proper values. Jack Wright has been instrumental in helping me take my first steps into the world of investment and helping me get the most out of my money with clarity and transparency.
Very professional company with…
Very professional company with efficient, well trained staff.
Our experience with Aston Moore was seamless..
He was helpful and had good product knowledge .
A good experience with this company.
Service was impeccable
Dealt with Jack wright incredible service and ran through every step in through detail. Would highly recommend!
Thank you Blair
Immaculate from start to finish - bought & sold through Blair & his service & attention to detail was incredible, will be returning without a doubt!
5 star service
5 star service! Would definitely recommend. Blair came out of his way to meet me face to face. Thanks Blair!
First Class
Jack Wright provided me an exemplary service, I’ve used a few other services similar to Direct Bullion but will definitely be returning and asking for Jack!
Direct Bullion is always a pleasure to deal with
Dealt with patrick Powell on a number of occasions. Always helpful and on stand by when I want to have a chat.
Bought a few years back
Bought a few years back, Blair helped me through the process and facilitated the buy back smoothly. Will use again
Thank you!
Very happy with my first experience, Nathan and Garry were very helpful and made sure I was looked after. Will definitely be using these guys again.
Luke made the process very streamlined…
Luke made the process very streamlined as he was very knowledgeable and helpful.
Would 100% use again
Would 100% use again! Had the pleasure of dealing with a gentleman called Patrick who gave me great advice and was very helpful.
Very happy with the service from Direct…
Very happy with the service from Direct Bullion. Aston was amazing, friendly, and super helpful every step of the way!
My elderly father taken advantage of - be warned.
My elderly father purchased 2026 Tudor Beasts “Queen’s Lion” 1oz gold coin after speaking with a very pushy sales representative, and the entire experience has caused him significant distress at an already vulnerable time.
My mother passed away recently, and since then he has been emotionally vulnerable and looking for ways to protect his savings. During the sales process, he was encouraged to purchase modern graded “collectible” gold coins at extremely high premiums above the underlying gold value.
The coins themselves are genuine Royal Mint gold coins, so this is not an authenticity issue. The concern is the pricing and the sales approach used. He paid approximately £5,490.00 f2026 Tudor Beasts “Queen’s Lion” , which we later discovered was around 48% above the intrinsic gold value at the time.
He was left with the impression these were particularly strong investment products because they were PCGS graded and described as collectible, but only afterwards did we understand how difficult it may be to recover such a large premium on resale. Realising this has left him deeply upset.
I believe elderly and recently bereaved customers should be treated with far greater care and sensitivity, especially when selling high-premium investment-style products.
I would strongly encourage anyone considering these coins to: compare prices carefully with standard, independently check live gold values, and ask for realistic buyback prices before purchasing.

Resposta da Direct Bullion
I am writing to express my sincere… excellent
I am writing to express my sincere thanks for the excellent service I received during my recent purchase of gold coins.As a recent retiree looking to invest, I first reached out by ordering your brochure. I was then contacted by Harry Higgs, who was incredibly patient from the start. I explained that I wasn’t ready to invest immediately, and Harry was very professional about it—he promised to stay in touch without any pressure, and he did exactly that over the following weeks.When the time finally came to move forward, Harry took me through the entire process step-by-step. The whole team was excellent, taking the time to explain every detail clearly. I am thoroughly impressed by how professional and knowledgeable everyone at Direct Bullion is.Thank you for making this such a smooth and positive experience. Kind regards, Anthony Battams
Excellent customer service
My initial contact was with Patrick and then Harry. Both have been very helpful, informative and able to answer my many questions. It has been a pleasure discussing my purchase over the weeks. Harry is very upbeat, friendly and an asset to the company. I am really pleased I chose Direct Bullion to invest with. It has been a really smooth and enjoyable journey. Thank you
1-2-1 service and explained options…
1-2-1 service and explained options clearly without pressure. I was allowed time to think and weigh up my options.
I definitely feel confident I have done the right thing to invest.
Will use again in future.
A few problems with delivery- home address used instead of delivery address, so wasted a day. Was surprised for such a high value order Royal Mail was still used with a 5hour delivery window and not a courier.
A big shout out to John Donovan who…
A big shout out to John Donovan who helped me with my investment at Direct Bullion . I was rather jittery entering into this type of world of investment but John allayed any fears that l had . He answered question after question to the extent l was happy to proceed . So much so l have recommended the company to colleagues & friends. Service was second to none.
What great service and a lovely…
What great service and a lovely gentleman John Donovan was very professional and gave me a great experience thank you to John and all his team
Highly recommended
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