Directcosmetics Avaliações 144

Really happy with this 😊
Bought a mystery box, perfume and a mascara – all great value and better than expected.

Delivery was quick and everything arrived nicely packaged.

Would definitely buy again 👍

I ordered Shiseido Essential Energy Hydrating Cream on February 14th, with an expected delivery between February 17–18. The package never arrived. I contacted the seller asking for a tracking number, but was told to wait and later informed that there was no tracking number. After 16 days with no response, I had to open a case with eBay to get my money back. The seller never apologized and communication was very poor. I do not recommend this seller.

DO NOT USE THIS COMPANY FULLSTOP! All Elizabeth Arden items (FACE PRODUCTS) ALL ARE BETWEEN 2 1/2 to 4 years old. Who wants to put a 4 Yr old Retunol ceramide capsule on their face!....NOT ME!!! Customer service is dire in fact they just don't want to know if fact they need to train the lady who I spoke to in how to deal with a complaint....fullstop. disgusting treatment. My next stop is TRADING STANDARDS RUTLAND.

Subject: COMPLAINT: Invalid discount code received yesterday

"Dear Team,

I am contacting you because the discount code you sent me just yesterday is showing as 'incorrect' or 'invalid' in my basket.

I do not have a magic ball to guess why a code sent less than 24 hours ago does not work. This is highly misleading. I have my basket ready with several items (Elizabeth Arden, Elemis), but I refuse to complete the purchase until the promised discount is applied.

Please fix this immediately or provide me with a functional code. Also, I expect to see my honest feedback about this experience published on your website.

Kind regards,"

My order was delivered to a address that I hadn't lived at for over a year I have had at least three deliveries at my new address in the last twelve months from this company when contacted they said it was my fault for not checking the address why would I when I have had three deliveries at this address they should if cancelled my old address of there system not great customer service

I paid extra for fed-ex delivery, but it was still sent via Royal Mail, but worst of all is they couldn't even be bothered to reply to my email enquiry regarding scamming me out of extra money.
I will never shop here again.

Direct cosmetics for Me
Are one of the best companies out there, I always have a look on their website for perfumes before anyone else and when I purchase I get my package, which isn't going to offend me by having loads of extra big boxes, with loads of filling which I hate, because we want to try and save the planet, and cull the amount of packaging we use, so they are very PC in that respect. I love the way the parcel always comes to my door, and it doesn't get left unattended by the lazy postal, because it always ends up in my hands, which I appreciate. I love their choice of vintage perfumes, which I always buy from your shop, because it always reminds me of my youth, which makes me very happy. The prices are unbeatable and I just love direct cosmetics. I love my latest perfumes, thank you

I am writing this positive review after my experience with this longstanding family run business Direct Cosmetics who responded to an order issue immediately in a really thorough way and to be honest having read some Trust Pilot reviews that say customer service is poor with Direct Cosmetics; I would recommend the customer service after my call this morning understanding as an independent business of many years service, reviews are important but reputation is paramount. They source all products direct from brand suppliers. Delivery is prompt and they offer the most competitive pricing I could find on many products which is what they aim for.
With Christmas coming up I would recommend Direct Cosmetics.
I would like to thank Patrick and team for the reassuring handling of my order and this review is to acknowledge and reflect that, I hope this allows others to shop with Direct Cosmetics with confidence.

Worst customer service ever. I ordered a rose handwash on two occasions and both times the item was sent with the cap loose and seeping out. A reputable merchant would have resolved the matter promptly by issuing a refund or exchange immediately. Instead I was messed around for weeks . After the first incident they demanded photographic evidence multiple times and after several weeks of back and forth email exchanges of them demanding I justify my existence, these people finally agreed to pay £1 refund. I asked for it to be increased to £2 which they quibbles over after more time wasting email exchanges. The 2nd time they again demanded photographic evidence and after the first debacle I said I would be returning the leaky product back to them. I did this at my own expense and these incompetent people failed to exercise good customer service by sending me a return label. This corrupt merchant has also failed to refund me for the item which I returned special delivery, signed for, next day service and they are showing their spiteful hostility by stalling or refusing to refund the leaked item. Avoid these scammers at all costs. I will never ever shop there again

I ordered and received some Elizabeth Arden night face cream.
I had previously bought this from an airport duty free shop and really liked the product.
As I was unable to find it in usual retail shops, looked online.
Was happy to find it on this website that claimed to be genuine and a company of many years operating.
The product I received is nothing like the cream I had used previously.
Colour, texture different. There was no foil seal under the lid. It has a strange smell as if it is old.
They have used an Elizabeth Arden pot to put some cream in, I don't know what I would be using.
Waste of money.
First and last time I will use this company.
Wish I had read further into these reviews.
Advice to others...stay away

I have had two recent parcels from Direct Cosmetics.com and can honestly say i am so impressed. Firstly the prices are so good and there is plenty of choice. All of the items ordered were perfect. If you get a dented box then that is what you ordered and is the reason why it is cheaper. I cannot fault this company and will be ordering from them again soon. The delivery time is very good. Thanks to all the team at Direct Cosmetics.com.

Parcel stated delivered to a fictional "Mail Room" when it was not, They replied once to emails and now ignore and do not respond.

Disgusting do not order from

I'm delighted recently with Direct Cosmetics, after placing some very large orders (stocking up on gifts at brilliant prices) I would like to give a shout out to the packing team and after sales team, all items were received in perfect condition, apart from one little candle that had no wick and had seen better times.

Direct Cosmetics customer care was really understanding and issued a full refund for the one item that wasn't quite right. There was no delay, no excuses, if anything this company is happy to help and support their customers.

I'm really super pleased with them and the prices are super too and 100% genuine (I buy a lot of branded and designer, these are 100% genuine)

I have been a customer for many years. And bought many items over the years. I had received a perfume with a faulty spray. Which they sent return label. The spray wasn’t working at all.i fiddled a bit then it just squirted out and dripping.It was not spraying as it should. They sent return label. Which I returned next day. Then I had a very rude email more or less calling me a liar.It is spraying first time their reply. So I went to PayPal to explain my situation with them. It was just under £40. I couldn’t afford to just leave it. The reply was the same to PayPal. It’s working. I couldn’t believe it still in denial. So I replied if it’s working like you said as it’s a tester. I said you can sell it on. So what’s your problem. This is the second one I have had from them with a problem. My Grandson couldn’t get it to spray and then the top just broke off. I kept it and had to put in another spray bottle.i have just read another bad review for Direct Cosmetics. Same as me good customer. They said we’re not giving you the postal amount back so unreasonable. Thank God I always use PayPal which decided with me and had a full refund and postage. I told them I will never use them again and that they have lost a good customer. I am honest and trustworthy. Read this before you buy from DIRECT COSMETICS!!

I received an Elemis face mask that I felt had been opened. I emailed Direct Cosmetics and felt the reply was quite dismissive. I then contacted Elemis direct (as Direct Cosmetics said they bought directly from them). Elemis confirmed the product should have had a cellophane wrap, which mine didn’t. I also asked advice on the ‘batch’ date on the box. Elemis stated the product was over 3 years old and should not be used! Direct Cosmetics again were dismissive when I emailed them about this (I included the email from Elemis). So, beware and if you do buy from them, I strongly suggest you check the ‘batch’ date!

I've made several purchases from this website & have never had any problems. Items always arrive packaged really well in bubble wrap & always arrive quickly. They have a great selection of perfumes & always offer great prices. It's worth checking the website frequently as things can get sold out quickly!

Ordered various items, all very reasonably priced and much cheaper than in the shops. Delivery took a few days. All good, will use again

I've shopped with Direct Cosmetics since 2001 and they have never let me down in the slightest way. They usually have the cheapest price available and their service is fast and efficient.

Ordered two products which were a lot more expensive elsewhere. Arrived two days later. Faultless service. Can't complain.

Paid less than £20 for an Elemis face wash which included delivery charge, £40 normal price for the face wash and even £33 at best on Amazon…..quick delivery and I’m super happy with my experience with this company so I would recommend.