Excellent service and sales support throughout purchase, hot tub is amazing so impressed with the ultra elite model, quality spec, large volume of powerful jets - the whole family luv it!!! Such good... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Great experience and product top value for money, I ordered a hot tub ultra with great help from Hannah, I wanted something quick and they had this and a few others ready to go in stock, ordered and... Ver mais
Highly recommend- from our initial call to Hannah to installation it was all fabulous. Hannah was extremely knowledgeable and helpful, not pushy or over selling any products just honest an... Ver mais
Hannah was so helpful. She spent a lot of time explaining the Details of purchasing a hot tub for the first time and how to make the right choice Hannah arranged to have our Hot Tub delivered the... Ver mais
Detalhes da empresa
Escrito pela empresa
Providers of Luxury Hot Tubs and Spas Viewings Monday To Friday 9am - 5pm Weekend Viewings Available By Appointment Only
Informações de contato
Unit 30a Mobbs Wood Farm, CV7 9JN, Leicester, Reino Unido
- 08000096087
- sales@directhottubs.co.uk
- www.directhottubs.co.uk
4,8
Excelente
64 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Lid and lifter
Initially the company was great, I first emailed about a replacement lid and lifter on the 23rd of January and was told to wait a few months because of a back log on orders which was fair enough, it’s is now mid November and I again requested the same order I have been all year and I’m being told next month yet again although I can purchase a new hot tub online and it comes with a lid. Customer service has been awful and I received an email back saying go to another company… shocking service wouldn’t recommend - all this after I got 3 different families to purchase a hot tub from this company due to the initial brilliant service. Wouldn’t recommend and wouldn’t use again
16 de novembro de 2021
Avaliação não solicitada
5 Star service
After researching for a hot tub, wife wanted one I didn’t, I started looking for something contemporary and found one that fitted the bill at direct hot tubs. Grey metal side panels with insert led strips. Delivered on time. All good. After a period of time the one speaker failed contacted them and they sent a replacement.
I recently ordered a filter and some flush after two days I called them to see where it was to be told filters out of stock. I was annoyed and made my feelings known. I posted a negative review. Within 5 mins I received a call wanting to know a little bit more. They asked if I had any suggestions to avoid the issue again which I did. They found a replacement filter and agreed to send out. I have received everything today. I just wished all companies had this approach. Did I mind the call? No. If I have needed any advice they are always there on the end of the phone.
10 de abril de 2021
Avaliação não solicitada
Ultimate plus spa hot tub.
We have had our hot tub a few days now and all good so far.
We had a great experience from all we dealt with from Hannah,Becki and Nathan in the office to Mark,Dan and Perry who delivered. They were very patient with the delivery issues. Great bunch of people and the phone was answered quickly at all times.
We even got the tub ahead of time.
We had a small issue with a mark on the tub but again was dealt with quickly and fairly.
Thanks again all.
Just an update as of Feb 2023. Tub still going fine.
23 de maio de 2020
Avaliação não solicitada
Not good enough
Very very poor quality products, appear to be re-selling junk from overseas... on the phone they dont seem to have a clue about hot tubs and arent friendly or helpful
6 de dezembro de 2016
Avaliação não solicitada
Resposta da Direct Hot Tubs
This reviewer appears to be from Overseas (USA) and is relating to another Company.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.