Excellent! The stove arrived on the arranged day,delivered by a reliable local courier who was very helpful. Direct Stoves kept me informed of likely delivery time, as the stove was coming from the fa... Ver mais
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Competitive prices, great communication (with Marie who quickly answered my questions before purchasing and also offered that advice was available if needed), easy ordering exceptional packaging and d... Ver mais
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Really impressed with the service from Direct Stoves. Ordering was straightforward, communication was clear throughout, and delivery was quick and arrived exactly when promised. Everything felt e... Ver mais
Advertised (and even continued to do so, after I spoke to them) a pizza oven that actually was not even in stock! Even on the day of my refund, it was STILL advertised as in stock and 3-5 day delive... Ver mais
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Detalhes da empresa
- Loja de fogões à lenha
- Loja de Lareiras
- Fornecedor de Lenha
- Loja de Móveis
- Loja de Churrasqueiras
- Fornecedor de Equipamentos e Sistemas de Aquecimento
Sobre Direct Stoves
Escrito pela empresa
At Direct Stoves, we’ve been helping customers create warm, inviting spaces for over 20 years. With decades of experience in the industry, we’ve built a strong reputation for providing high-quality products backed by a professional and dependable service from start to finish.
We specialise in wood burning stoves, multi-fuel stoves, and outdoor cooking and heating solutions, offering a wide choice to suit different homes, lifestyles, and budgets. Whether you’re looking to add a traditional stove to your living room or upgrade your outdoor space with practical heating and cooking options, our range is carefully selected to deliver both performance and style.
Over the years, we’ve supplied products to thousands of happy customers across the UK. We understand that choosing the right stove or outdoor setup is an important decision, which is why we focus on keeping things simple and straightforward. Our team is always available to provide clear, honest advice, helping you find the right solution without any unnecessary hassle.
We’re committed to offering great value while maintaining high standards. By working closely with trusted manufacturers and using our experience to choose reliable, well-built products, we make sure everything we offer meets the expectations of our customers.
Whether you’re upgrading your home heating or creating an outdoor space you can enjoy all year round, Direct Stoves offers the products, knowledge, and service you can rely on.
We specialise in wood burning stoves, multi-fuel stoves, and outdoor cooking and heating solutions, offering a wide choice to suit different homes, lifestyles, and budgets. Whether you’re looking to add a traditional stove to your living room or upgrade your outdoor space with practical heating and cooking options, our range is carefully selected to deliver both performance and style.
Over the years, we’ve supplied products to thousands of happy customers across the UK. We understand that choosing the right stove or outdoor setup is an important decision, which is why we focus on keeping things simple and straightforward. Our team is always available to provide clear, honest advice, helping you find the right solution without any unnecessary hassle.
We’re committed to offering great value while maintaining high standards. By working closely with trusted manufacturers and using our experience to choose reliable, well-built products, we make sure everything we offer meets the expectations of our customers.
Whether you’re upgrading your home heating or creating an outdoor space you can enjoy all year round, Direct Stoves offers the products, knowledge, and service you can rely on.
Informações de contato
Wellington Road South 137, SK2, Stockport, Reino Unido
- www.directstoves.com
Over 20 Years Trading
4,1
Muito Bom
297 avaliações
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poor
Initially, I was advised that a specialist would contact me to discuss my requirements and provide expert product advice. Unfortunately, I found that I had greater product knowledge than the "specialist" I spoke with, whose guidance appeared to consist solely of reading information directly from the website.
When I eventually placed my order, I later discovered that the "specialist" had ordered the incorrect SloRoller accessory for the Classic series rather than the Big Joe series grill I had purchased. I requested that this item be cancelled and replaced with the rotisserie attachment instead.
I was then informed that the rotisserie would arrive with the grill; however, this did not happen. To make matters worse, the grill itself — a purchase worth approximately £2,000 — was left unattended in the road by the courier without any phone call being made to me, despite my clearly stating in the delivery instructions that I was working from my home office and required a call as I may not hear the door.
When I raised this issue, I felt as though my concerns were dismissed and that I was effectively being accused of being dishonest regarding the lack of contact from the courier. I find it completely unacceptable that such an expensive item was not even placed on my garden path, but instead left discarded in the road.
Following this, I was promised that the rotisserie would arrive no later than Tuesday. When it failed to arrive, I contacted them again on Wednesday and was then guaranteed delivery on Thursday. That didn't happen either. The item arrived a week late with no offer of compensation, but instead a barrage of frankly poor excuses and pushing the blame to various members of staff and couriers.
I would thoroughly recommend avoiding this company.
6 de maio de 2026
Resposta da Direct Stoves
Hi Greg,
Thank you for your feedback.
We are sorry for any inconvenience or frustration relating to this order.
We can see from notes on the order that you spoke to a trainee member of staff on calling to make a purchase. The issue with the incorrect SloRoller accessory was caught prior to dispatch of the goods and our sales team made arrangements to correct this while apologising for this instance of human error.
Regarding the delivery, and as per our website information and the dispatch email sent priory to the delivery date:
"The haulage company delivering your goods operate a one-man delivery with a Tail Lift vehicle and Pallet truck. This is a kerb-side delivery as the driver is not insured to enter the premises but can wheel the delivery wherever he can access with the Pallet truck. Unfortunately, we cannot be held responsible for any delays that the pallet courier experience. In the rare event any of your items arrive damaged or missing, please notify our customer service department within 48 hours of receiving the delivery",
The third-party courier will have been provided with your contact information and we can only apologise for any inconvenience relating to the delivery location. As we're sure you can appreciate, the driver would be expected to use their own discretion in determining whether they have access closer to the property, and if they identify a problem in wheeling the pallet truck closer then they can only leave the palletised items curbside.
We do completely appreciate your disappointment regarding the rotisserie, and can only apologise for the delay in receipt of this. As you will know, our dispatch team had arranged this with DPD so that this would be with you as soon as possible after being missed off the original consignment. Again, we can only apologise for any delay in the courier's system as this will ultimately have been due to factors outside of our control.
In the event that there is anything else that we can do to at this stage then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
great service
Great service answered all our queires on the phone and then great turn around and delivery
5 de maio de 2026
Resposta da Direct Stoves
Hi Gill,
Thanks for your review,
We're glad that our sales team was so helpful on the phone and that you were impressed with the speed of delivery,
If we can offer any other advice, please feel free to give us another call,
Kind regards,
Direct Stoves & Fireplaces
Ordered on the Friday arrived Monday
Ordered on the Friday arrived Monday ! Super fast service !
20 de maio de 2026
Resposta da Direct Stoves
Hi Gerard,
Thanks for your review.
We're glad to hear that the order was received quickly,
If we can offer further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Fast Delivery & Excellent Service
Really impressed with the service from Direct Stoves.
Ordering was straightforward, communication was clear throughout, and delivery was quick and arrived exactly when promised. Everything felt easy and hassle-free from start to finish.
Very happy with the experience overall and would definitely use them again.
14 de maio de 2026
Excellent all round.
Excellent! The stove arrived on the arranged day,delivered by a reliable local courier who was very helpful. Direct Stoves kept me informed of likely delivery time, as the stove was coming from the factory in Italy. It arrived just over 10 days from ordering, which was really swift. The stove was really well packed on a half pallet with a wooden crate built around it, so there was not a scratch on it! I would highly recommend Direct Stoves.
18 de maio de 2026
Resposta da Direct Stoves
Hi Sion,
Thanks again for your order and for your review,
It's good to hear that delivery was reasonably quick and the item well-packaged upon receipt.
Your recommendation would be greatly appreciated. Please let us know if we can advise further,
Kind regards,
Direct Stoves & Fireplaces
Love the Morsø
Very good. Although it arrived a day before. So I was not at home. It was left on the doorstep. Which is fine by me. I had planned the delivery date! So had to change a few things around as it was between 8.00am - 6.00pm !. Love the Morsø.
18 de maio de 2026
Resposta da Direct Stoves
Hi Liz,
Thanks for your review.
We are sorry for any inconvenience regarding the delivery. Shipping is generally via a third-party courier and while any requested dates are adhered to as closely as possible, they are not 100% guaranteed. It is thankfully rare that this happens, but it is not unheard of for items to go out ahead of schedule if a local depot is trying to clear a backlog or even due to basic human error.
Regardless, we're glad that you've been enjoying the Morso grill and please let us know if we can advise further,
Kind regards,
Direct Stoves & Fireplaces
Competitive prices
Competitive prices, great communication (with Marie who quickly answered my questions before purchasing and also offered that advice was available if needed), easy ordering exceptional packaging and delivery on time! Would highly recommend Direct Stoves. We are so happy with our stove. Thank you to the whole team!
27 de abril de 2026
Resposta da Direct Stoves
Hi Sarah,
Thanks for your review,
We're really pleased to hear that you'd recommend Direct Stoves based upon your experience with us. As you mention, we offer quick and secure delivery for our range of stoves and with competitive pricing, including free one-man pallet delivery to mainland UK addresses.
If we can assist further then please don't hesitate to get back in touch,
Kind regards,
Direct Stoves & Fireplaces
Great communication from start to…
Great communication from start to finish.
Had a couple of issues which have been dealt with both very quickly and more than satisfactorily.
Customer service at it's best.
Highly recommend
28 de abril de 2026
Resposta da Direct Stoves
Hi Darryn,
Thanks for your positive review,
We're sorry for any inconvenience but we're glad that our customer service was responsive and able to find a resolution ASAP,
If we can offer any further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Resposta da Direct Stoves
Hi,
Thanks for your review. We're glad to hear that the service received from Direct Stoves was very efficient,
Please let us know if we can advise further,
Kind regards,
Direct Stoves & Fireplaces
A good company to deal with
A good company to deal with, delivery to Scottish Islands could be more straightforward
24 de abril de 2026
Resposta da Direct Stoves
Hi Alasdair,
Thanks for your review.
It's good to hear that your experience with us was positive overall, though we are sorry for any confusion regarding our delivery service.
As per the delivery information on our website, "for deliveries to the Channel Islands, the Isle of Man, and all other Offshore Islands, a delivery charge may apply. We will contact you to confirm the delivery charge for these locations". This does include Scottish islands and we can only apologise if you feel that this was not clear prior to purchase.
https://www.directstoves.com/delivery-information
If there is anything else that we can do to assist then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Resposta da Direct Stoves
Hi Julia,
Thanks again for your order and for your positive feedback!
Please let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
Delivered promptly securely and was…
Delivered promptly securely and was well packed cannot comment on fire as still awaiting installation but cannot fault ease of ordering and the efficient prompt secure delivery. Thank you.
12 de maio de 2026
Resposta da Direct Stoves
Hi,
Thanks for your review,
We're glad that your experience in ordering with Direct Stoves has been so positive. It's also fantastic to hear that the delivery was prompt and the items securely packaged,
If we can offer any other assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Top class product
Excellent service & fast delivery..very helpful staff.. no hesitation in recommending this company.
11 de maio de 2026
Resposta da Direct Stoves
Hi Chris,
Thanks for your review.
We're glad to hear that our customer service was excellent and we'd really appreciate your recommendation,
Please let us know if we can offer any further assistance,
Kind regards,
Direct Stoves & Fireplaces
Great products at good prices
Great products at good prices. Items were missing from my order when it arrived but they sorted this out swiftly.
22 de abril de 2026
Resposta da Direct Stoves
Hi Sally,
Thanks for your order and for your review,
We are sorry for any inconvenience regarding the missing items, but we're glad that our customer service team was able to resolve the problem as quickly as they could.
It's also great to hear that you were impressed with our products and pricing,
If we can assist further then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Advertised something in stock they didn't have in stock!
Advertised (and even continued to do so, after I spoke to them) a pizza oven that actually was not even in stock! Even on the day of my refund, it was STILL advertised as in stock and 3-5 day delivery. That is unforgiveable.
The only reason why they DON'T have 1 star rating is twofold - a) they replied to my questions in a timely manner and b) the refund was quick.
13 de abril de 2026
Resposta da Direct Stoves
Hi Phil,
Thanks for your feedback.
We are very sorry for any inconvenience. At this time of year (and especially in terms of demand for outdoor stoves, BBQs, pizza ovens, etc.) stock levels can sometimes fluctuate erratically.
We have asked the web team to double check whether the pizza oven in question has now come back into stock and if not then this will be urgently reflected on our website with a new expected lead time.
It's good to hear that our team was responsive and that they were able to process your refund ASAP, and can only apologise that this was necessary.
If you need to check stock and availability for any potential alternatives then please don't hesitate to give us a call on 0161 376 4181 and we'll be happy to advise,
Kind regards,
Direct Stoves & Fireplaces
Great product when I phoned about a…
Great product when I phoned about a missing part they sent it out immediately great customer service
20 de abril de 2026
Resposta da Direct Stoves
Hi Paul,
Thanks for your review.
We were sorry to hear about the part missing from the original delivery but glad that the customer service team could resolve this for you ASAP,
If we can offer any further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Great until things go wrong !
Ordered 13/3/26 with requested installation 10 April which seemed fine when ordering but few days later told they needed few more days but as I was going on holiday we agreed 20 April. Installers all confirmed.
On 20 April installers arrived at your warehouse to find on,y half of the order there - just the fire and flue but no slips or hearth, Surely you have someone who checks and expedites orders in advance of collection.
Missing parts delivered few days later and given an installation date …ten days later ! I spoke to the installer direct (who was lovely and agreed to ‘fit me in’). However he had other issues and we eventually agreed an installation date of one week later.
And so it continues, installer arrived only to find the legs of the fireplace did not match the dimensions for the ‘slips’ and once again could not be installed…..the legs were taken away and had to wait a further 12 days.
Today…2 months later …..hallelujah….its installed. Thank goodness for the installation Team.
With regard to Direct Stoves, I had to pay every penny upfront …. Verbal apology from the showroom but nothing more…. no refund discount, no offer of free extras as way of apology …. not even an email apology so clearly once they have your money the rest is just a shoulder shrug and hey ho !
I ran a large business and it is what you do to fix things and appease customer is how you are measured.
Customers who have had a bad experience will tell, on average 18 people whereas people with a positive experience may tell 4/5 people.
FURTHER INCORRECT INFO BELOW:
I was away from 12-18 April hence installation date 20/21 April. I was NOT away until 10th May. When the slips were incorrect size, the warehouse obviously would not know and I did not suggest this but clearly another ‘human error’ in ordering from your mfg.
we were told this would take a further week making it the 8th May and I was away Friday 8th with work hence the final installation date being the 11th.
8 de maio de 2026
Resposta da Direct Stoves
Hi Diane,
Thank you for your feedback,
We are very sorry for any inconvenience relating to this order. It is always our intention to offer the best customer service that we can, and we do understand and appreciate your disappointment in this instance.
To offer some context, this particular order as confirmed with our showroom team includes goods from four different manufacturers. The bespoke tiled slips and hearth from one of these appear to have been delayed without the supplier notifying our warehouse team.
While goods are checked into the warehouse and outstanding items chased as a matter of course, because we had already received a fireplace chamber as a stock (non-bespoke) item from the same manufacturer, the warehouse team appear to have marked this order down as fully received. This will have been down to human error and we can see that our team apologised at the time for the honest mistake.
The issue reported with the surround legs and slips was not something that will have been evident to the warehouse team upon receipt. Your surround was driven directly to the manufacturer on the same day that this was reported and at our cost, to ensure that we could get it altered as a matter of urgency. We can only apologise for the further delay to fitting.
It is also worth our mentioning that you informed the sales team that you were going away until the 10th, and a member of the team rearranged other jobs to ensure that the 11th was free as the earliest possible installation date. We do feel that this illustrates the effort made by our team to expedite a satisfactory resolution.
In light of your experience, if there is anything that we can do to assist in future then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Excellent customer service
Excellent customer service, great value, prompt resolution of replacing an item the wrong style door
14 de abril de 2026
Avaliação não solicitada
Resposta da Direct Stoves
Hi Martin,
Thanks for your review,
We're sorry for any inconvenience but it's good to hear that the customer service team was so helpful and were able to resolve the issue promptly.
If there is anything else that we can do to assist, please let us know,
Kind regards,
Direct Stoves & Fireplaces
Great customer service
They were very quick to answer any questions we had. And our fire arrived safely. We have not fitted it yet as lounge is bring redecorated. So far very pleased. With the service we have had .
20 de abril de 2026
Resposta da Direct Stoves
Hi Gill,
Thanks for your review,
We're glad to have been able to answer your questions and happy that the fire has arrived safely.
Please let us know if we can offer any other assistance,
Kind regards,
Direct Stoves & Fireplaces
Great company to deal with thank you.
6 de maio de 2026
Resposta da Direct Stoves
Hi Adrian,
Thanks for your kind review. We're glad that your experience in ordering with us has been so positive,
Please let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
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