Dirent Avaliações 

J’ai loué une Renault Clio et j’ai constaté que les plaquettes et les disques de frein étaient complètement usés, ce qui m’empêchait de freiner correctement et représentait un réel danger. L’agence m’a orienté vers un garage, où j’ai dû attendre près d’une demi-journée, me faisant perdre un temps précieux.

De plus, la caution que j’avais laissée en espèces ne m’a pas été restituée dans la devise d’origine et dans sa totalité.

Je suis extrêmement mécontent de cette expérience, tant pour le manque de sécurité du véhicule que pour la perte de temps et la manière dont ma caution a été restituée. Je ne recommande pas cette agence.

I didn't receive my deposit refund of over €1,000. It was said the refund will be processed within 5 days after return. Now it's over 3 weeks.

I strongly advise against renting from Dirent. My experience was a nightmare involving an attempt to keep my entire security deposit for a pre-existing issue.

During my rental, they had to swap my first car for another one due to a mechanical issue that was not my fault. At the time of the swap, the staff confirmed it wasn't my fault and everything seemed fine. When I finally returned the second car, the check-out went smoothly and they again said there were no issues.

However, just two hours later while I was on the plane, they sent me a report claiming over €2,000 in damages on the first car, blaming me for a pre-existing mechanical failure. They immediately charged my card for the full deposit amount. To make matters worse, they even asked for my private insurance details, clearly hoping I would just claim it through my insurance without questioning their fraudulent charge. No official damage report was ever provided—only a generic invoice from a mechanic.

Fortunately, I had taken a detailed video and photos before even starting the engine at the original pick-up. Even after providing this evidence via email, the merchant stopped communicating and kept the money. I was forced to open a chargeback dispute through my bank. After reviewing my time-stamped evidence, the bank ruled in my favor and I recovered the full amount, including all fees.

Essential advice for anyone renting here:

Take photos and videos of EVERY inch of the car before you leave the parking lot at pick-up.

At drop-off, take photos of the car again and, most importantly, take a photo of the signed check-out document.

Don't let them intimidate you into using your private insurance for damages you didn't cause.

Save yourself the stress and the legal battle: rent somewhere else.

Le auto sono molto nuove e il servizio clienti è sempre stato molto efficiente, tuttavia non posso spingermi sopra le 3 stelle poichè ci è stata data un'auto che non corrispondeva a quella prenotata. Invece di un SUV che avevamo pagato ci è stata affidata una Berlina che abbiamo dovuto accettare dato che oramai eravamo lì e cambiare noleggio non sarebbe stato assolutamente facilmente fattibile. consiglio di essere sempre molto chiari su tutte le condizioni del noleggio e sulle scelte delle auto!.

Good price ate the beginning, but don’t forget to clean the car deeply!! They charge us 1000dhm (100€) for cleaning… out of mind! Seems like a Scam to me! No indication on the contract and no way to discuss… Incredible!