I am now on my way to Mama Shelter in Marseille. Lucy helped me a lot when technical problems occured when I tried to book a room: very friendly, reliable and efficient. Thank you so much, Lucy! From... Ver mais
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Veja o que dizem as avaliações
I had a really positive experience with Dis-loyalty Membership Services, and I want to especially thank Indira for her support. I reached out during a challenging personal time, and she handl... Ver mais
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My wife and I stayed at one of your properties a few years ago before I was a Dis-loyalty member and it was 5-star fun and wonderful. Now we have a reservation at a different property coming up in a f... Ver mais
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not made properly aware of annual rolling subscription. but shoutout to Frankie for helping me process my cancellation very quickly and my refund smoothly. thank you for making an exception!
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Dis-loyalty is the travel and food membership that beats boring. Created by Ennismore, Dis-loyalty is a unique programme dedicated to lifestyle, bringing together more than 120 hotels and 200 restaurants and bars from 11 globally renowned brands, including The Hoxton, 25hours Hotels, Mama Shelter, Mondrian and SLS. Dis-loyalty is based on simplicity and transparency, with five core benefits: 50% off just-opened hotels in the first three months after opening; 20% off every first-time stay in every hotel; 10% off for return stays; 10% off food and drink in any of our restaurants, bars and coffee shops, and 365 free barista-made drinks, one every day of the year. Dis-loyalty is not a traditional loyalty scheme — there is no need to earn points, no tiers to climb, and no need to wait for the rewards. For £12/15€/$18/AED60 per month, Members will get instant perks and gratification from the moment they sign up, and other limited-time benefits through signature “Drops”. See more at www.dis-loyalty.com
Informações de contato
Reino Unido
- hello@dis-loyalty.com
- www.dis-loyalty.com
4,0
Muito Bom
231 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I really enjoyed my stay in Dublin last…
I really enjoyed my stay in Dublin last December and the perks with the disloyalty loyalty program, I highly recommend
12 de dezembro de 2025
Avaliação não solicitada
Friendly, reliable and efficient
I am now on my way to Mama Shelter in Marseille. Lucy helped me a lot when technical problems occured when I tried to book a room: very friendly, reliable and efficient. Thank you so much, Lucy! From that on everything was perfect and now I'm looking forward to my stay in Marseille.
4 de março de 2026
Avaliação não solicitada
Resposta de Dis-loyalty
Hey Melanie, many thanks for your kind review.
We’re so happy to hear that Lucy was able to step in and help so quickly when you experienced technical issues during your booking and she’ll be truly pleased to know her support made a real difference to your experience.
It’s great to know everything was smooth from there and that you’re now looking forward to your stay at Mama Shelter Marseille.
We hope you have an amazing time in Marseille, and we’d love to welcome you back again soon at any of our 100+ Dis-loyalty hotels :)
I had a really positive experience with…
I had a really positive experience with Dis-loyalty Membership Services, and I want to especially thank Indira for her support.
I reached out during a challenging personal time, and she handled my situation with genuine understanding, professionalism, and kindness. It’s not often you come across customer service that feels this human and thoughtful.
She took the time to review my case carefully and went the extra mile to offer a solution that truly helped me. That level of care and flexibility made a big difference.
Thank you again, Indira — your support didn’t go unnoticed. I’ll definitely consider rejoining in the future.
Highly recommend their service, not just for the value, but for the people behind it.
16 de abril de 2026
Avaliação não solicitada
Resposta de Dis-loyalty
Hey Dania, thank you so much for your review.
We’re truly sorry to hear you were going through a challenging personal time, but incredibly grateful that Indira was able to support you with the care, understanding, and flexibility you needed. She’ll be genuinely moved to read your words. This is exactly the kind of human connection we strive for in everything we do.
We really appreciate you recommending us for both the value and the people behind it and we’d love to welcome you back in the future :)
We really liked the vibe at Hoxton!
We really liked the vibe at Hoxton, Dublin. Very well located down town, good food, nice service. Nice rooms too. A big thanks to Sorcha for her great assistance throughout our stay!
12 de março de 2026
Resposta de Dis-loyalty
Hey Georgios, thank you so much for your review.
We’re delighted to hear you enjoyed the vibe, location, and service at The Hoxton, Dublin, and it feels even better with your Dis-loyalty discount :) It’s especially great to know that Sorcha made your stay extra special and we’ll be sure to pass along your kind words to her.
We hope to welcome you back again soon at any of the 100+ hotels included in your Dis-loyalty membership!
Thaaanx
Thaaanx
I got 50% discounts after being a member
On the other hand i would like to say thanks for helping me to change my reservation
9 de abril de 2026
Avaliação não solicitada
Resposta de Dis-loyalty
Hey Meess, thanks for taking the time to share your review.
We’re over the moon to hear you’re enjoying the 50% off at new openings, it’s definitely one of our favourite perks too ;)
We’re also really pleased that our Membership Services team could help with your reservation change and make things a bit smoother for you.
We can’t wait to welcome you soon and hope you continue making the most of your membership benefits!
Worthwhile for remote workers
A worthwhile membership if you work remotely. It has made finding a spot in London to stay for a long time, undisturbed much easier.
12 de março de 2026
Resposta de Dis-loyalty
Hey Ann-Marie, thank you for sharing your experience.
We're really happy to hear that your Dis-loyalty membership has helped you to find comfy spots to work from across London. That's exactly the kind of experience we love creating for our Members!
We feel lucky to have you and hope you continue enjoying all the benefits and perks :)
not made properly aware of annual…
not made properly aware of annual rolling subscription. but shoutout to Frankie for helping me process my cancellation very quickly and my refund smoothly. thank you for making an exception!
13 de abril de 2026
Avaliação não solicitada
Resposta de Dis-loyalty
Hey Hannah, thank you for taking the time to share your experience.
We’re sorry to hear that the 12-month commitment didn’t come across clearly. We always aim to be as transparent as possible and we really appreciate you highlighting this and will keep working to improve how we communicate it.
We’re really glad Frankie was able to step in and assist with your cancellation quickly, and we’ll be sure to pass along your kind words.
We hope to welcome you back again in the future.
I canceled the membership
I canceled the membership. I got an email confirming my cancellation and you are still charging me
7 de fevereiro de 2026
Resposta de Dis-loyalty
Hi Luiz, thank you for taking the time to share your experience with us.
We’re sorry to hear that your membership cancellation request wasn’t processed. We’ll be in touch shortly to resolve this and ensure everything is put right.
We appreciate your understanding.
So worth it !
15 de março de 2026
Resposta de Dis-loyalty
Hey Gaila, thanks for taking the time to share your experience.
We’re absolutely delighted to hear that you’re enjoying your Dis-loyalty membership and making the most of all the perks. It truly means a lot to us!
Thank you for joining us on board :)
Great experience great discounts free ☕️
Great experience great discounts free ☕️
10 de março de 2026
Resposta de Dis-loyalty
Hey Mary, thank you for sharing your feedback.
We’re so glad to hear you are enjoying your Dis-loyalty discounts, and the free coffee is always a win! It’s fantastic to know the perks are hitting the mark :)
We hope you continue to make the most of it!
You are amazing can’t wait to come back…
You are amazing can’t wait to come back to your hotels
10 de março de 2026
Resposta de Dis-loyalty
Hey Lee, thank you for your kind words and taking the time to share your experience.
We are delighted to hear that you are enjoying your Dis-loyalty stays, it really means a lot to us. We can’t wait to welcome you back again very soon, with your guaranteed discounts making your next stay even better!
Where will your membership take you next? ;)
Resposta de Dis-loyalty
Hi Mohamed, thank you for your feedback and honesty.
We’re sorry to hear that your experience with Dis-loyalty hasn’t met your expectations. That’s certainly not what we aim for, and we’d really value the opportunity to understand what didn’t work for you.
We’d love to learn how we can improve and make the experience better for you at hello@dis-loyalty.com.
Dis-loyalty marketing is fun!
My wife and I stayed at one of your properties a few years ago before I was a Dis-loyalty member and it was 5-star fun and wonderful. Now we have a reservation at a different property coming up in a few months that we are eagerly looking forward to. Meantime, your many emails have been fun even though we are not ready to book another stay just yet. Please keep the frequency of your emails to about one or two a month so they don’t become annoying. See you soon!
14 de março de 2026
Resposta de Dis-loyalty
Hi Nevada, thank you for taking the time to share your valuable feedback.
We’re thrilled to hear you had such a fantastic stay previously, and even more excited that you’ve got another one coming up, how exciting! We can’t wait to welcome you both back and make your next experience just as memorable, with your Dis-loyalty discount making it even sweeter.
We also really appreciate your honest feedback on our emails. It’s incredibly helpful, and we’ll be sure to pass it on to the right team to help us strike the right balance.
See you very soon :)
Loving Disloyalty!
So far, this program has been amazing! Excellent membership, easy to understand and great benefits
13 de março de 2026
Resposta de Dis-loyalty
Hey Ava, thanks for taking the time to share your feedback.
We’re thrilled to hear you’re enjoying Dis-loyalty and that the membership has been easy to use with benefits that hit the mark, that’s exactly what we aim for. We really appreciate you being part of it and hope you continue to make the most of all the perks.
Here’s to many more discounts ahead!
Useful service let down by terrible app and website
I like Disloyalty as a concept but it is so frustrating to try and use. I have just tried to log in on the app and the website and get a message saying "You need to be a Disloyalty member, please enter the code emailed to you".
Firstly I am a member, secondly you haven't email me a code. I press resend email. Still no email. Fine I'll book my hotel with someone else, and doubtlessly in six hours I'll get three emails with different codes come through. Needs to be better.
5 de abril de 2026
Avaliação não solicitada
Resposta de Dis-loyalty
Hi Stefan, many thanks for your honest feedback.
We’re really sorry to hear about the trouble you’ve had logging in, and we completely understand how frustrating this must be.
Our goal is to get this resolved for you as quickly as possible so you can fully enjoy your Dis-loyalty benefits without any hassle. Our team is available at hello@dis-loyalty.com, and we’ll also be reaching out to you directly very soon.
Thank you for your patience.
Trapping custommers in a yearly…
Trapping custommers in a yearly membership that can't be cancelled. Was pushed into a membership by a member of staff of one of the restaurants that work with dis-honesty - clearly not telling me this is a year long contract. Scammy behavior.
31 de março de 2026
Avaliação não solicitada
Resposta de Dis-loyalty
Hi FH, thank you for sharing your experience.
We’re very sorry to hear that there was any misunderstanding about your membership and its cancellation policy and this is not the experience we want for our Members.
We’d really appreciate the opportunity to discuss this further and make things right. Please reach out to us at hello@dis-loyalty.com, our team is available seven days a week and ready to assist.
It's a great thing to have when you…
It's a great thing to have when you need it! The fact that you can just grab a coffee and work without extra charge is amazing! The only thing that I didn't know was that it is an annual contract.
But thanks to Laeticia from the customer service for making an exception and helping me out on my issue.
Might be back someday!
31 de março de 2026
Avaliação não solicitada
Resposta de Dis-loyalty
Hey Etienne, thank you for sharing your experience.
We’re thrilled to hear you’ve been enjoying the perks of your Dis-loyalty membership, especially being able to grab a coffee and work from our welcoming lobbies.
We also really appreciate your understanding regarding the annual contract, and we’re glad Laeticia from our team was able to help make things right for you.
We hope to welcome you back again very soon :)
When the app failed and the payment…
When the app failed and the payment through the app failed, the team (Cindy/Laeticia) renewed my faith in online client support by brilliantly picking up the ball and guiding me to get my booking for Florence sorted. Absolute rockstars. A quiet word with IT, perhaps…signed, a Happy Disloyalty client
21 de março de 2026
Avaliação não solicitada
Resposta de Dis-loyalty
Hey John, thanks for taking the time to share your experience.
We’re sorry to hear the app and payment process didn’t go as smoothly as expected, but we’re absolutely delighted that Cindi and Laeticia were able to step in and turn things around for you, and we’ll be sure to pass on your rockstar shoutout to them.
Our team is always working behind the scenes to improve the app experience and we appreciate your feedback so keep it coming!
Thanks for being part of Dis-loyalty, and we hope you have an amazing time in Florence (and many more destinations) :)
My Support Agent Cindi was great and…
My Support Agent Cindi was great and super helpful! Managed to get everything sorted through and done within 10 minutes - great service!
20 de março de 2026
Avaliação não solicitada
Resposta de Dis-loyalty
Hey Beverly, thanks for tyour kind words.
We’re delighted to hear that Cindi provided you with such exceptional and efficient support. That’s exactly what we strive for at Dis-loyalty!
Thanks for being with us, and we look forward to seeing where your membership takes you next ;)
Great Experience
Dis-loyalty was a really useful thing to have while I was in Dubai. Their offers are amazing.
And when I needed help with the service, Laeticia from their customer service team handled my case very well.
17 de março de 2026
Avaliação não solicitada
Resposta de Dis-loyalty
Hey Ritvij, thanks for taking the time to share your experience.
We’re delighted to hear that you enjoyed the benefits and perks of your Dis-loyalty membership during your time in Dubai.
It’s also wonderful to know that Laeticia provided you with exceptional support and she’ll be thrilled to hear your kind words.
Thanks for being with us, and we look forward to welcoming you again in the future!
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