The whole experience was so good from ordering to delivery that I actually reordered from them a 2nd time. Highly recommend if you wish to buy a new bed or headboard.
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Veja o que dizem as avaliações
The best company I have dealt with in years. I ordered a bespoke divan bed, as well as email confirmation I received a whatsapp chat allowing me to confirm or alter bespoke options. Two days lat... Ver mais
We have just received our delivery of a new King size Signature ottoman storage divan bed base at the beginning of October We are so happy with the quality of this bed base, it is so sturdy and r... Ver mais
A empresa respondeu
I bought a 5ft Ottoman for the storage space from Divan Base Direct and it's been so much better than my old base with drawers from another company. With one action it opens and I can access all the s... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Divan Base Direct
Escrito pela empresa
Premium 2-Man Delivery
We offer a Premium 2-Man, room of choice delivery service on all orders to mainland England and Wales (see our full T&Cs).
Products made in the UK
We’ve tried, tested and hand-picked our products from the best UK bed manufacturers. So not only are we able to offer something to suit everyone, you can be assured that you’re buying the best quality item for the best possible price.
Excellent Feedback Rating
We pride ourselves on our customer service and satisfaction, product knowledge and experience. This helps us to ensure that we provide our customers with the highest quality products and service to match.
Informações de contato
69 New Town Row, B6 4HL, Birmingham, Reino Unido
- 0333 366 0145
- info@divanbasedirect.co.uk
- www.divanbasedirect.co.uk
4,5
Excelente
6 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I love my new bed
I love my new bed! Its very well made and sturdy so I no longer have to worry about the thin slats pinging out as they were prone to doing on my previous bed! I also like the fact it's got rounded corners avoiding bashing my shins esp at night, and the fact the storage is divided into a default his n hers side! I'm also glad i bought a new mattress with it as its so comfortable and we.both sleep better.
A great buy all round. Delivered by a couple of courteous,friendly guys.
The only problem with this bed is i dont want to get out of it!
23 de setembro de 2026
Resposta da Divan Base Direct
Hi Cath,
Thank you so much for your wonderful and detailed review! We’re delighted to hear how happy you are with your new bed and mattress, and that the sturdy design, rounded corners, and convenient storage have made such a positive difference. It’s also lovely to know that you’re both sleeping better and that our delivery team provided friendly and courteous service. Your kind words mean a great deal to us. We hope you continue to enjoy many comfortable nights in your new bed — even if getting out of it is a little harder! 😊
Kind regards,
Divan Base Direct
Resposta da Divan Base Direct
Hi Yen,
Thank you for your lovely feedback! We’re delighted to hear that you had a stress-free delivery experience and are happy with the quality of your bed. Your satisfaction is our priority, and we truly appreciate your support. We hope you enjoy your new bed!
Kind regards,
Divan Base Direct
Great quality
Extremely happy with the quality, easy to order and delivery service on spot. Highly recommended.
30 de setembro de 2026
Resposta da Divan Base Direct
Hi Mihaela,
Thank you so much for your wonderful feedback! We’re delighted to hear that you were happy with the product quality, easy ordering process, and prompt delivery service. Your satisfaction means a great deal to us, and we truly appreciate your recommendation. We look forward to serving you again soon!
Kind regards,
Divan Base Direct
Absolutely gorgeous bed - I am over the moon with it!!
Absolutely gorgeous bed! From ordering to receiving, the process was easy. I rang after purchasing the stunning teal velvet double divan base and matching floor standing headboard, as I had not measured the headboard to fit my space. The advisor I contacted was extremely helpful - the headboard was made three inches shorter, so that it would fit under my wall lights above the bed. The delivery guys were superb - it was breathtaking to see the built bed and headboard - it looks far more expensive than it cost, and has been receiving many compliments and gestures of "WOW!!" from friends and family. I heartily recommend Divan Base Direct - thank you from a very happy customer.
7 de setembro de 2026
Avaliação não solicitada
Resposta da Divan Base Direct
Hi Julie,
Thank you so much for your fantastic review! We’re thrilled you’re delighted with your teal velvet divan and headboard. It’s great to hear our team could help with the bespoke adjustment and that you were happy with the delivery service.
We’re so pleased your new bed has been receiving plenty of “WOW!” compliments!
Kind regards,
Divan Base Direct
A very efficient service and good…
A very efficient service and good quality bed base. I will use this company again.
23 de setembro de 2026
Resposta da Divan Base Direct
Hi Jane,
Thank you for your lovely review! We’re delighted you’re happy with the service and quality of your bed base. We look forward to serving you again.
Kind regards,
Divan Base Direct
Amazing customer service
I have bought a number of items from Divan Base Direct over the years because the quality, value for money and customer service are amazing. Recently I needed some advice on replacement parts for a divan i bought over 6 years ago. The team’s response was immediate and the parts were on their way the next day. I couldn't recommend them more highly!
28 de setembro de 2026
Avaliação não solicitada
Resposta da Divan Base Direct
Hi,
Thank you so much for your continued support and kind words! We’re delighted to hear you’ve been happy with our quality, value and customer service over the years. It’s great that we could help with the replacement parts for your divan.
Kind regards,
Divan Base Direct
Easy to order, helpful staff
Ordering very easy, kept informed of progress and very efficient delivery. Divan base as advertised and well made very easy to install.
25 de setembro de 2026
Resposta da Divan Base Direct
Hi,
Thank you for your lovely review! We’re delighted you found the ordering and delivery process easy, and that you’re happy with the quality of your divan base.
Kind regards,
Divan Base Direct
Happy customer
From start to the end very easy process. Order placed, bed arrived on time, delivery at the floor superb and competitive price. Thank you
25 de setembro de 2026
Resposta da Divan Base Direct
Hi Sergio,
Thank you for your fantastic review! We’re delighted to hear that you found the whole process easy from start to finish. It’s great to know that your bed arrived on time, you were happy with the delivery service, and that you felt the price was competitive.
We really appreciate your kind words and your support. We hope you enjoy your new bed!
Kind regards,
Divan Base Direct
Good website and info
Good website and info . Great delivery process. Very happy with bed.
24 de setembro de 2026
Resposta da Divan Base Direct
Hi Joanna,
Thank you for your lovely review! We’re pleased to hear that you found our website and information helpful, and that you were happy with the delivery process. It’s fantastic to know that you’re very happy with your new bed.
We really appreciate your feedback and hope you enjoy your bed for many years to come!
Kind regards,
Divan Base Direct
I bought a beautiful blush headboard
I bought a beautiful blush double sized headboard. The team were great at sending me samples out.. Headboard came within the time frame stated.
The headboard is beautifully made and looks great- easy to install.. Im delighted. Thank u!
23 de setembro de 2026
Resposta da Divan Base Direct
Hi Angela,
Thank you so much for your lovely review! We’re delighted to hear that you’re so pleased with your blush double headboard and that you found the samples helpful when choosing the perfect colour. It’s great to know that your headboard arrived within the expected timeframe, was easy to install, and looks fantastic.
We really appreciate your kind words and hope you enjoy your new headboard for many years to come!
Kind regards,
Divan Base Direct
Lovely headboard
I bought a headboard for existing bed.
Good although the colour was lighter than the colour depicted on website.
Oder and delivery very good.
23 de setembro de 2026
Resposta da Divan Base Direct
Hi Jennifer,
Thank you for your review. We're pleased to hear that you were happy with the headboard, as well as our ordering and delivery service. We’re sorry to hear that the colour was lighter than expected based on the website image, and we appreciate you bringing this to our attention. We’ll take your feedback on board.
Kind regards,
Divan Base Direct
Good product at a competitive price…
Good product at a competitive price delivered much faster than a previous bed I bought from another company.
23 de setembro de 2026
Resposta da Divan Base Direct
Hi Mr H,
Thank you for your fantastic review! We’re delighted to hear that you’re happy with your new bed and that it arrived quickly. We always aim to offer great quality at competitive prices, alongside a fast and reliable delivery service. We really appreciate your support and hope you enjoy your new bed for many years to come!
Kind regards,
Divan Base Direct
Good communication
Good communication, phone call to confirm my order and double checked everything was as it should be the day after placing my order. Received my order 7 days later and was extremely pleased with the quality and finish, would definitely use this company again.
19 de agosto de 2026
Resposta da Divan Base Direct
Hi Jane,
Thank you so much for your wonderful review! We’re really pleased to hear that you appreciated our communication and the care we took to make sure everything was correct with your order. It’s fantastic to know you’re happy with the quality and finish, and that your order arrived promptly. We truly appreciate your kind words and look forward to welcoming you back in the future!
Kind regards,
Divan Base Direct
Very happy with my purchase this is the…
Very happy with my purchase this is the third bed I’ve had from divan base direct and will continue to use
Very happy with delivery staff are very polite and no trouble getting up my stair case
Thank you
23 de setembro de 2026
Resposta da Divan Base Direct
Hi Stacey,
Thank you so much for your fantastic review and for choosing Divan Base Direct for your third bed! We’re delighted to hear that you’re happy with your purchase and that our delivery team provided such a polite and helpful service, especially when it came to getting the bed upstairs.
Your continued support means a lot to us, and we look forward to helping you again in the future. Thank you! 😊
Kind regards,
Divan Base Direct
Great product and service
I bought my small double divan bed around a month ago, and it has been great. Good quality, delivered quickly and with personal service that is often missing from online retailers. I needed quick delivery as I was moving home, and Divan Base Direct did everything they could to make sure my bed arrived on time.
21 de agosto de 2026
Resposta da Divan Base Direct
Hi Sally,
Thank you so much for your lovely review! We’re delighted to hear that you’re enjoying your small double divan and that you’re pleased with the quality and finish.
We understand how important it was to have your bed arrive on time while moving home, so it’s fantastic to know that our team was able to help make the process as smooth as possible. We really appreciate your kind words about our personal service and your support. Thank you for choosing Divan Base Direct! 😊
Kind regards,
Divan Base Direct
Resposta da Divan Base Direct
Hi Alexander,
Thank you for your great review! We’re delighted to hear that you’re so pleased with your mattress and that you’re finding the drawers sturdy and well made. We really appreciate your feedback and hope you enjoy your new bed for many years to come! 😊
Kind regards,
Divan Base Direct
Happy buyer...
The communication pre-sale was excellent. The packaging was suitable for this heavy item, it arrived on time...but importantly this product (ottoman) was of a superior quality. I'm extremely confident in recommending this company.
4 de agosto de 2026
Resposta da Divan Base Direct
Hi Julie,
Thank you so much for your fantastic review! We’re delighted to hear that you were impressed with our pre-sale communication, packaging and on-time delivery. Most importantly, it’s wonderful to know that you’re so pleased with the quality of your ottoman.
Your confidence in recommending Divan Base Direct means a great deal to us. Thank you for your support! 😊
Kind regards,
Divan Base Direct
Disgraceful service
Disgraceful service: Dangerous mechanism, medical emergency, and copy-paste excuses.
Review:
Avoid at all costs! I paid £45 for full assembly of an ottoman bed, but the service was a complete disaster. The delivery team (arriving in a branded van and uniforms) left the heavy 40kg hydraulic mechanism dangerously locked in the air and non-functional. They physically moved my 40kg mattress to another room and simply walked away, leaving my bedroom unusable.
My teenage daughter is autistic. This catastrophic disruption to her environment and safe sleeping space caused a severe autistic meltdown during the night, forcing us to call Emergency Support Services.
When complained, Sam from the "Divan Base Direct Team" sent a deeply cynical response: "The mattress was not part of the assembly service... we would not be able to arrange for the delivery team to return... we would not be able to reimburse or compensate you for the hotel."
They took my money for "assembly" but left an unsafe, non-functioning hazard in my house, refusing any responsibility. Disgusting corporate behavior. A dispute has been raised through PayPal.
17 de setembro de 2026
Avaliação não solicitada
Reasonable price & good quality.
Reasonable prices, efficient order process. On time delivery good quality products. I have ordered twice from this supplier.
15 de setembro de 2026
Resposta da Divan Base Direct
Hi Max
Thank you for your fantastic review! We’re really pleased to hear that you’ve been happy with our prices, efficient ordering process, on-time delivery and the quality of our products.
It means a lot to us that you’ve chosen to order from Divan Base Direct twice, and we truly appreciate your continued support. We look forward to serving you again in the future! 😊
Kind regards,
Divan Base Direct
I purchased an ottoman for my daughter…
I purchased an ottoman for my daughter it was delivered promptly and was really well made and sturdy, great storage and a very reasonable price
10 de setembro de 2026
Resposta da Divan Base Direct
Hi Karen,
Thank you so much for your lovely review! We’re really pleased to hear that the ottoman arrived promptly and that you’re happy with the quality, sturdiness and storage space.
It’s great to know you feel it offers excellent value for money too. We hope your daughter enjoys it for many years to come!
Thank you again for choosing us and for taking the time to share your experience.
Kind Regards,
Divan Base Direct Team
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