Dobbies Garden Centres - Marple Avaliações 333

O TrustScore é 2 de um total de 5

2,0

Marple, Dooley Lane, SK6 7HE Otterspool, Cheshire, GB


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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

As a regular visitor to Dobbies until December last year I was shocked to read the reviews about the food there. That was until yesterday. Hubby and I visited gor breakfast, arrived before 10.30am... Ver mais

Avaliado com 1 de um total de 5 estrelas

Dobbies Marple .. Mother’s Day … basic breakfast .. what a rubbish experience! Poor service No cutlery Lack of choice / sold out Cobwebs above eating area Average food / fairly cold This... Ver mais

Avaliado com 5 de um total de 5 estrelas

My first visit to Dobbies Marple was very positive. A wonderful selection of house plants, the best Ive seen. Particularly impressed by the size of the outdoor plant section, so much choice and everyt... Ver mais

Avaliado com 5 de um total de 5 estrelas

garden centre has improved massively over last three years plant selection and healthiness now really good. Joining the club a real bonus having a cup if coffee after shopping makes it eirth the visit... Ver mais


Detalhes da empresa

  1. Centro de Jardinagem

Escrito pela empresa

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Informações de contato

  • Marple, Dooley Lane, SK6 7HE, Otterspool, Cheshire, Reino Unido

2,0

Ruim

O TrustScore é 2 de um total de 5

333 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

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Avaliado com 5 de um total de 5 estrelas

Very pleasant and helpful staff at Dobbies.

Restaurant staff and garden centre staff both very polite and helpful.

11 de abril de 2022
logotipo da Dobbies Garden Centres - Marple

Resposta da Dobbies Garden Centres - Marple

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes
John

Avaliado com 3 de um total de 5 estrelas

Staff very helpful and friendly

Staff very helpful and friendly. The cafe is clean but still some food items still missing eg scones. Some plants are over priced.

7 de abril de 2022
logotipo da Dobbies Garden Centres - Marple

Resposta da Dobbies Garden Centres - Marple


Hi

Thanks for your rating.

I will pass this feedback to our management team.

Sorry for any inconvenience caused.

Best wishes
John

Avaliado com 5 de um total de 5 estrelas

Great staff.

Staff were very pleasant and helpful in the garden centre and the restaurant.

7 de abril de 2022
logotipo da Dobbies Garden Centres - Marple

Resposta da Dobbies Garden Centres - Marple

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes
John

Avaliado com 4 de um total de 5 estrelas

Should earn a place in the most improved

Should earn a place in the most improved. Staff are excellent. Friendly and helpful and that counts for a lot. Still a few niggles to be sorted out but I am sure that they will get there. I enjoy a visit again.

5 de abril de 2022
Avaliação não solicitada
logotipo da Dobbies Garden Centres - Marple

Resposta da Dobbies Garden Centres - Marple


Hi

Thanks for the 4 stars!

We hope to see you back in-store again soon.

Best wishes

John

Avaliado com 5 de um total de 5 estrelas

Happy experience

Very helpful staff with a high degree of knowledge, nicely laid out garden centre, overall an enjoyable experience.

5 de abril de 2022
logotipo da Dobbies Garden Centres - Marple

Resposta da Dobbies Garden Centres - Marple

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes
John

Avaliado com 5 de um total de 5 estrelas

Lovely coffee and cake in the…

Lovely coffee and cake in the restaurant. Staff always friendly and helpful.

31 de março de 2022
logotipo da Dobbies Garden Centres - Marple

Resposta da Dobbies Garden Centres - Marple

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes
Liz

Avaliado com 1 de um total de 5 estrelas

Brought a long time friend (65 years+)…

Brought a long time friend (65 years+) to Dobbies for the first time for a look round and a shop and she enjoyed the whole morning very much indeed along with the Coffee and Millionaire Shortbread we also bought. Yes a lovely morning and a number of items were bought from the Garden Centre

An excellent morning out at Dobbies

31 de março de 2022
logotipo da Dobbies Garden Centres - Marple

Resposta da Dobbies Garden Centres - Marple

Hi

Thank you for the excellent review, sadly you have given us a 1 star review, I am sure this was a error.

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes
Liz

Avaliado com 5 de um total de 5 estrelas

Really impressed

Really impressed, especially with the tables for people with dogs

It made us feel very welcome

The staff throughout the store were friendly and helpful

29 de março de 2022
logotipo da Dobbies Garden Centres - Marple

Resposta da Dobbies Garden Centres - Marple


Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes
Liz

Avaliado com 4 de um total de 5 estrelas

Love going to dobbies now it has been…

Love going to dobbies now it has been refurbished. The only let down is the toilets they really do need to be refurbished urgently really letting the store down!! The staff are very pleasant and helpful. The cafe are is lovely.

24 de março de 2022
logotipo da Dobbies Garden Centres - Marple

Resposta da Dobbies Garden Centres - Marple

Hi

Thanks for the 4 stars! I will pass this feedback to our management team. We hope to see you back in-store again soon.

Best wishes
Liz

Avaliado com 5 de um total de 5 estrelas

Plenty of choice, presented well.

Plenty of choice, laid out in easy to find sections that are presented well. Pleasant assistant at the till, I will return.

8 de março de 2022
logotipo da Dobbies Garden Centres - Marple

Resposta da Dobbies Garden Centres - Marple

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes
Liz

Avaliado com 3 de um total de 5 estrelas

The staff are excellent and so helpful…

The staff are excellent and so helpful but twice now I've had to pay for 2 coffees in the cafe as it hasn't showed up that I'm owed them even though I've paid for a club card and haven't been in to use them

7 de março de 2022
logotipo da Dobbies Garden Centres - Marple

Resposta da Dobbies Garden Centres - Marple

Hi

Thanks for your rating, I am sorry to hear this.

Please email us at customer.service@dobbies.com and our Team will be happy to help resolve this.

Best wishes
Liz

Avaliado com 4 de um total de 5 estrelas

I visited my local Dobbies Garden…

I visited my local Dobbies Garden Centre and purchased a new lawnmower. I had one of my free coffees while I was there. Always a pleasure to have a look round whether I buy anything or not.

4 de março de 2022
logotipo da Dobbies Garden Centres - Marple

Resposta da Dobbies Garden Centres - Marple

Hi

Thanks for the 4 stars! We hope to see you again soon.

Best wishes

Avaliado com 5 de um total de 5 estrelas

First visit.

I went in store to spend some gardening vouchers I got for Christmas. I’d never been to Dobbies before. I went with a list of seeds I wanted, and to my pleasant surprise they had everything on my list. I found a few seeds that were a bit more unusual, so I ended up purchasing those too. Really well laid out store, all the seeds were in the correct order. I spoke to a male staff member (sorry I don’t recall his name), who helped me get a planter I was after. Nothing was too much trouble for him, he was very approachable and friendly. Although the colour I wanted wasn’t available in the end, he was happy checking for me. I just purchased it in a different colour and I am very happy with my purchase.
The female member who served me at the till was just as friendly and pleasant too. Again I don’t recall her name, but we had a small chat whilst she was putting everything through. She was very patient whilst I obtained my member number from my emails as my card hadn’t come through the post at that time. I spent all of my vouchers and was very happy with every aspect of my visit. I look forward to going back with my little boy as I noticed they have a soft play area next to the restaurant, very handy!

17 de fevereiro de 2022
Avaliado com 3 de um total de 5 estrelas

More money and support for staff needed

I have only awarded an average score
because the system to order food and drinks isn’t good enough especially when it is busy. It is not uncommon to be in the queue for 20 minutes. The staff need more
support. The garden centre is in an affluent
area of Stockport but money isn’t being
spent on the overall facilities. Toilets let it down and usually food choices are not available. People go to strikes Wilmslow instead . A real shame

10 de fevereiro de 2022
Avaliado com 1 de um total de 5 estrelas

Marple Cafe - very poor service

I appreciate the cafe is franchised out but Marple's cafe needs a complete overhaul with a different provider. Our visits over the last 3 months have been very disappointing as they only offer a hot drink and cakes - that's it. No hot food or snacks and the customer queues are ridiculously long as their serving regime is so disorganised. For a change we went to Altrincham and had a totally different experience- prompt service and full menu available.

27 de janeiro de 2022
Avaliado com 5 de um total de 5 estrelas

Exceptional service by staff on my…

Exceptional service by staff on my returning a faulty kettle. They gave me a credit card of the amount it had cost me almost a year ago, or I could have selected another one. I didn’t see one l liked on this occasion so happy to receive the credit.
Thank you Dobbies, great customer service, nothing was too much trouble
For them. Well done and see you soon.

19 de janeiro de 2022

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