Dobbies Garden Centres - Shepton Mallet Avaliações 292

O TrustScore é 3 de um total de 5

3,1

Mendip Avenue, Fosseway Industrial Estate, BA4 4PE Shepton Mallet, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Just had a brilliant luxury afternoon tea at Dobbies Shepton Mallet. The food was fresh and nicely presented. We took two boxes home as the amount was too much for us to eat in one sitting. We have... Ver mais

Avaliado com 4 de um total de 5 estrelas

The offers in store were very good and lunch was also good. Perhaps when you have other companies selling things such as payment plans for energy etc it would be less intrusive if they were not positi... Ver mais

Avaliado com 1 de um total de 5 estrelas

First time visiting the cafe today . Noticed an “a frame “ notice board advertising a special offer with 2 meals for £16 ( with no mention of exclusions ). Asked the lady behind the food serving count... Ver mais

Avaliado com 3 de um total de 5 estrelas

Dogs at Dobbies Shepton Mallet. Having a cup of tea in restaurant several dogs with owners allowing their dogs to bark & yap constantly also dogs deficating . This noise was amplified by the lack of s... Ver mais


Detalhes da empresa

  1. Centro de Jardinagem

Escrito pela empresa

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Informações de contato

  • Mendip Avenue, Fosseway Industrial Estate, BA4 4PE, Shepton Mallet, Reino Unido

3,1

Bom

O TrustScore é 3 de um total de 5

292 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a avaliações negativas

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Avaliado com 2 de um total de 5 estrelas

Different operating styles - why??

First off I would like to say that I am a big fan of Dobbies; the garden centre and restaurants are both excellent.

That being said I have to raise a few points of constructive criticism - I have noticed that some of the Dobbies branches have a different operating style to others. The Shepton Mallet branch operates with counter staff who serve customers over the counter, the customer than pay at the till and take their tray of food to their table. The problem with this model I saw today was as follows….the people behind me were given their English breakfast over the counter and then waited behind me while I was served my 2 coffees - the problem was I waited for some minutes before the staff started making my coffees and then took 6 minutes (I timed it) to give me my coffees. The people behind were very patient and waited but by the time they took their food to the table it must have been cold or Luke warm at best. I have previously had a similar experience in the Glasgow Braehead branch and my English breakfast was cold by the time I sat down at the table.

Where as at the Gillingham Dobbies the food order is taken at the table and brought to the table and it’s piping hot!! The Gillingham Dobbies is by far the best Dobbies branch I have visited.

I shall not be rushing back the to the Shepton Mallet branch again …. Unless they adopt a similar operating style as the Gillingham branch.

Please tell me while there is such a various of operating styles??

24 de junho de 2023
logotipo da Dobbies Garden Centres - Shepton Mallet

Resposta da Dobbies Garden Centres - Shepton Mallet

Hi Clifford, thanks for taking the time to leave a review. I am sorry to read of your recent disappointing experience within our Shepton Mallet Restaurant. I will pass your comments to the Store and regional manager so they are also aware of your recent experience and asked them to contact you to advise you on this matter. Thanks - Ahmed

Avaliado com 1 de um total de 5 estrelas

Use to be a favorite not any more

Had lunch which was expensive (£21 for a panini and toasted sandwich and 2 teas) The lunch was not toasted just put in a microwave and was luke warm. They are well overpriced on the goods we wanted some lawn seed which was £5 dearer than Amazon have canceled my subscription as we won't be going there again.

28 de abril de 2023
Avaliação não solicitada
logotipo da Dobbies Garden Centres - Shepton Mallet

Resposta da Dobbies Garden Centres - Shepton Mallet

Hi Janet, thanks for your recent review. I am so sorry to read that our Shepton Mallet restaurant was not up to our usual high standard during your visit. I do hope you were able to receive a satisfactory resolution when you raised this with the restaurant manager. I will make sure that the team in store are aware of your recent experience to make sure that improvements can be made, thanks - Lucy

Avaliado com 2 de um total de 5 estrelas

Cafe queue is too slow.

Queue is so slow when you just want coffee. The same person making hot drinks was also running the till.

28 de abril de 2023
Avaliação não solicitada
logotipo da Dobbies Garden Centres - Shepton Mallet

Resposta da Dobbies Garden Centres - Shepton Mallet

Hi Helen, thanks for your recent review. I am so sorry to hear that you had a disappointing experience in our Shepton Mallet Restaurant. I will make sure that the team in store are aware of your recent experience to make sure that improvements can be made, thanks - Lucy

Avaliado com 1 de um total de 5 estrelas

Extremely poor breakfast experience

Extremely poor breakfast , sausages were advertised but they had none this was 9.15 am food was cold we took our breakfasts to a table and sat in disgust at how small the breakfasts were for the price and how filthy the whole seating area was. We are residence of Shepton Mallet and can remember when going to Dobbies restaurant was a special treat last meal we shall ever buy there .

6 de abril de 2023
Avaliação não solicitada
logotipo da Dobbies Garden Centres - Shepton Mallet

Resposta da Dobbies Garden Centres - Shepton Mallet

I'm sorry to hear you that your breakfast in our Shepton store wasn't up to our usual standard. I've passed your comments over to the store and the regional management team so that they can review your feedback and look to make improvements if possible, thanks - Lorraine

Avaliado com 2 de um total de 5 estrelas

Service very slow and food when we…

Service very slow and food when we eventually got it was below average.
This is not the first time, we did go there last year and thought that maybe it was just a bad day!

10 de abril de 2023
Avaliação não solicitada
logotipo da Dobbies Garden Centres - Shepton Mallet

Resposta da Dobbies Garden Centres - Shepton Mallet

Thank you for leaving your review, I'm so sorry that your visit to our Shepton Mallet restaurant was not up to our usual high standard. I've dropped you an email, if you don't mind replying then I'd like to get a little more information from you? thanks, Lorraine

Avaliado com 1 de um total de 5 estrelas

No selection of food available

Shepton Mallet....No selection of food available, only ham egg and chips or toasties, this was 13.45hrs menu says hot food available up to 15.00hrs. hot plate empty, staff not interested in service only clearing away, miserable people, won't be going back, have a photo of empty hotplate plus the clock showing the time, but can't upload it.

1 de fevereiro de 2023
Avaliação não solicitada
logotipo da Dobbies Garden Centres - Shepton Mallet

Resposta da Dobbies Garden Centres - Shepton Mallet

Hi, Thank you for leaving your feedback. I am sorry to hear that you were unhappy with your recent visit to your local restaurant. I have passed your feedback to the relevant management team to bring this issue to their attention. They will be able to look into this issue and make any changes possible for the future. Best wishes, Karen

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