Worst customer service.Ordered perfume 2 weeks ago, called them today and again they don't know nothing and refuses to refund my money.Never ever buy something from them
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Veja o que dizem as avaliações
I purchase a small calfskin dg logo bag shopper, in less the leather is very bad, the bag started to fade specially in the corners, I went to the store and they send me to repair it myself. I did the... Ver mais
The quality of Dolce & Gabanna is echoed by their new beauty line. I was extremely impressed by the quality of the items I ordered, including adhering closely to advertised colors and sizes, as well a... Ver mais
It was the most fun and stress free shopping experience. Francisco and his co workers are extremely knowledgeable, kind and thoughtful. Every detail was perfect and every question was answered. I look... Ver mais
Detalhes da empresa
- Loja de Roupas
- Loja de Produtos de Beleza
- Loja de Moda Infantil
- Loja de Acessórios de Moda
- Loja de moda masculina
- Loja de moda feminina
Escrito pela empresa
Dolce & Gabbana is the new luxury, authentic and unconventional. A style that expresses new forms of elegance, presenting itself as a modern classicism, based on superior sartorial content and creativity. The strong identity of the Dolce&Gabbana brand has evolved over the years without ever forgetting its roots. An unmistakable style, which, season after season, combines strong innovation with the Mediterranean flavour of its origins. A brand whose essence lies in its contrasting features.
Informações de contato
Itália
- www.dolcegabbana.com
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Products are great
Products are great. Shipping and packaging are really well done. Vraiment j’adore merci !
The quality of Dolce & Gabanna is…TERRIFIC
The quality of Dolce & Gabanna is echoed by their new beauty line. I was extremely impressed by the quality of the items I ordered, including adhering closely to advertised colors and sizes, as well as shipping and packaging class and conservation adherence. Thank you. I look forward to my next purchase. Buonjorno.
Accepted return but no refund given
The worst retail experience I have ever experienced and for a luxury brand, I am highly disappointed. I returned my order because the item was too big. The return was accepted on 13 August 25. It is now 26 September 25 and I have still NOT received my refund.
The customer service team is extremely unhelpful and I continue to receive a "we've received your return order and a refund will be made soon". When I ask for a refund date, I receive the same email!
I also issued a complaint 9 days ago, and to no surprise, I've received no response from Dolce & Gabbana.
My bank has now intervened to fight for my return.
What a disappointing experience as I love the Dolce & Gabbana brand but I will no longer shop at: dolcegabbana.com
it was very personalized
it was very personalized, the girl had the time to talk with me about, my interest, wich fragance likes me, if it´s wood, floral, citrus, etcetera
I accidentally put wrong shipping…
I accidentally put wrong shipping address, had to call about 10 stores to get their customer service, just to be told that we can give you a refund if the shipping carrier sends it back to our warehouse or i can just go and return it if it does end up coming to my home, i got the perfume and then requested a refund and they denied me a refund and return request, after about 5 different people from their customer service assured me i am eligible for a refund, it was a perfume set and they don’t typically allow returns but they made an exception for me, and in the end i did not get to return my product after all the hassle and days i spent trying to get in contact with them.
It’s was my first time purchasing Dolce…
It’s was my first time purchasing Dolce & Gabbana online . I purchased two exclusive jewel lipsticks. I treasure them vey much. Packing tastefully beautiful. I will most definitely purchase again. Thank you Dolce & Gabbana.
Excelentea
Everytime I go Rene takes care of me.
His the best i definitely recommend him.Excelente service.
I recieved the light blue fragrance and…
I recieved the light blue fragrance and it smells so good.
Obsessed with D&G…
I loveeeee everything this new collection is sooo adorable I’ll cherish it forever
We were treated with respect and…
We were treated with respect and courtesy. Gio knew exactly what my wife needed.
Love the lip gloss ❤️❤️🔥
Good customer service
My helper was extremely nice. Sorry that I forgot her name. I had a good experience with her. Thank you.
The products and service are both…
The products and service are both excellent. I especially enjoyed shopping at your online site as I found products that I have not found elsewhere.
I purchased cosmetics and was not…
I purchased cosmetics and was not allowed to make a return. Didn’t know this until after I made my purchase.
Horrible
Horrible. Tried to call customer service to resolve the issue, but they are not helpful at all.
I had a fantastic experience working with Nelson Da Rocha
I had a fantastic experience working with Nelson Da Rocha. He has an incredible eye for style and made the entire shopping experience enjoyable and effortless- even my husband enjoyed it! He pulled pieces that suited me perfectly and truly elevated my wardrobe. Every time I wear these pieces I feel confident and stylish! I couldn't have done it without Nelson - his taste and expertise gave me a sophisticated Dolce & Gabbana wardrobe that I absolutely love. Highly recommend!
Easy to order and quick delivery
Easy to order and quick delivery. Some kind of sampler package would be nice.
I waited over two months for a refund…
I waited over two months for a refund for a cologne I bought and it never came, or went to the wrong address. When all I wanted was the cologne. Not a refund or anything else. Well it took them over 2 months to refund me for the cologne and they lost a customer. Every time I called no one knew what was going on or couldn’t tell me nothing other than to just wait a little longer… poor customer service and poor negligence on there part of the delivery.
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