Door-Stop Avaliações 

We should have learned from first order back last year - our first experience of using door stop was a disaster, but was Given £100 as compensation, hence my re order, and alas, another disaster. this Door was ordered with a delivery of 9 days (ample time, as they claim a 3 day turn around). On the day of delivery we received an email at 9.30pm in the morning confirming the door would not be delivered, no explanation as to why.
We emailed 5 times without reply, I just called, and a customer service adviser confirmed the door would be delivered on Thursday, I replied 'definitely'? , she replied: 'well I'm not making the door myself ...... this is what to expect, very painful, rude and poor experience throughout.

You have to be a very competent installer to fit these doors. They are not for DIY enthusiasts or companies with dodgy fitters. When they are fitted correctly and all the hinges are tightened to the specification they work very well and look great.

We have only had our door 5 years and we are going to replace it. For the entire time we have had this door it has been nothing but problems. It was poorly fitted by a local company who seemed incapable of installing it so that the door could close and the lock engaged (that will be another review). But it has not helped that the rubber sealing started coming away within months. The letterbox was fitted poorly so that that almost immediately the black paint scraped off. So for the last 4.5 years we have had a half black, half silver letterbox. The handle (again black) is so flimsy and difficult to operate that no one over the age of 65 or under the age of 13 is able to open our door. Having looked at other doors and placed an order for a replacement, we are shocked at how light and cheap our door-stop door is, compared to what else is available. Things may have changed in the last 5 years but I am not taking a chance with this company.

Contacted them for technical assistance as the installers had made a complete mess of installing the door. Clyde Windows were the installers.
Refused point blank to assist as I had not placed the order with them.
I had supplied detailed photos and explanation of the problems.
I also informed them that this was not a warranty claim but a request for technical help.
All to no avail.
Will avoid them in future.

Rubbish!
Paid over £2,500 for 2 doors, 4 years ago. Don't buy these doors.
They are faded, chipped, mouldy and have lost the paint finish. Very poor quality.

Been Fitting these doors for nearly 10yrs and overall the product is very good. You can buy these doors at a good price and pass this on to the customer for 1/2 the price of a Rock Door if you wish.
Had a door with pealing on the woodgrain effect after nearly 7yrs, customer service offered to send out new slab, we offered this to the customer with our labour charge and they where very pleased, took one of our fitters 2hrs hours to swap over locks furniture glass etc and everyone happy mainly the customer. All doorstop wanted was some photos of the damage and that was good enough, not like some companies who try at all costs to avoid honouring a guarntee. Well done door stop. Penwortham Glass Ltd.

There are some very strange reviews on here!
I have also fitted hundreds of these doors over the years.
Yes - you do get the odd problem here and there but have always been sorted out asap.
I agree with one of the reviews below - most problems only occur due to bad installation.

ps £2k for a door - yeah right!

Bought composite front door 1st one bent straight after installation, 2nd one bent 3 month after install, 3rd one again out of box bent and damage. It's not wood it's filled with foam, sandwiched between thin composite sh####t
Cost me 2k all wasted, please avoid
Please avoid

I've used door-stop doors for the last few years, the doors (when they turn up on time and undamaged ) used to be the best on the market, unfortunately I believe they have been taken over by another group and things have gone to sh**, I had one door that had to replaced 5 times, and even the 5th one had noticeable damage, the most recent one hasn't even turned up (due to further defects), I am in the process of trying to cancel said door.
My advice, shop elsewhere!

Terrible customer after sales, they will not respond to enquires or complaints.
The doors and fittings are of low quality ,the paint on the hinges falls off and the seals need replacing every year the threshold seal is a joke . I can not fault the installers DOORS 4 YOU but I fear when the guarantee runs out the door will have to be replaced.

Please be careful when reading these reviews. We are a window and door installer and have been installing these doors for the last 10 years. We have fitted hundreds of these doors without problems. Often the problem with dropping doors is down to bad fitting and not the door itself. You need to be very experienced to fit a door correctly and level and if not this is when you get problems. We have had one door in 10 years that has faded and they have agreed to replace. It is best to order through an installer who then can help if anything goes wrong.

POOR FINISH ON PAINT WORK, CHIPS ,SCRATHES AND SILICONE ALL OVER THE DOOR,MOULDING AROUND GLASS WAS DIFFERENT COLOUR TO DOOR,GOT REPLACEMENT AND 6MM GAP AROUND GLASS WHERE BEAD WAS NOT PUT IN CORRECT,THEY WILL NOT COME OUT TO SORT THE PROBLEM.
VERY BAD AFTER SALES

I purchased a composite door from Door-Stop 5 years ago.
It was very easy to order, and the delivery was on the day and time promised.
I used an experienced fitter to instal it, and there was no problems.
5 years on, and the multi-lock was not working from the outside.
I phoned their customer services direct, and within 2 days a new lock was delivered.
Easy to fit myself, and the the door is 100% again.
Thank you Door-Stop.
Excellent service, will recommend.

This is 2 of 3 reviews I'll be making ordered a door and side panel from this company. Gave me a delivery time and date, then on day of delivery sent me an email to say there was a problem and wouldn't be delivered on that day. Called them but no one had a clue what was going on. Worst company I've dealt with.
I tried to make no 3 of my complaint but wouldn't let me, Anyway I ordered another door the week before and that never turned up either. Try and speak to someone about it not interested. Take my advice go somewhere else this company couldn't give a toss

Ordered 2 composite doors, and that was the mistake.
One turned up without a sill and leaked from day one. Customer Service blamed my fitter, who agreed to remove and check if DoorStop had actually remembered to drill drainage holes or if he had fitted it incorrectly.
I now have photos proving DoorStop failed and that their customer service people lie.
It cost me to have the door checked, it wasn’t the fitters fault and DoorStop won’t take responsibility.
Shoddy company, dreadful aftercare.... stay away from them if you want good service

4 broken promises on delivery date for my fire door. When it finally arrived, 4 weeks later than original promise date, it was damaged! Sent it back and cancelled the order. This company is rubbish and judging by other reviews will be out of business soon.

Beware ..... do not use this company. Unfortunately these are one of the few composite door manufacturers who make fire doors. I should have taken note of the reviews but my options were limited. I ordered a fire door 4 weeks ago, they advertise on their website that it will be delivered in 7 days. They have changed their delivery date 4 times, sent me e-mails saying it is made and will be delivered the next day then telling me they can't make it due to machine breakdown. It should have been delivered last Thursday and now they have said they can't make it at all. Their customer service is the worst I have ever come across in 30 years in the trade. No-one answers the phone or replies to e-mails. How they have continued to trade with service like this is beyond me. Since this has happened I have spoken to a lot of tradesmen who now refuse to use this company ...... you have been warned !!

Awful service - door faded and cracked, they agreed to replace, failed to deliver numerous times then said they had delivered when they hadn't, provided a signed delivery note from an unknown person. Re-arranged delivery but failed again. Customer service dreadful, they really don't care. Avoid this business. They are a nightmare. Waiting for a response from them to re-imburse my costs, will update this review if I get anything positive from them

very unreliable customer service , you have to pay upfront then they don't want to know when there's a problem