DOTSHOP Avaliações 

13
•
O TrustScore é 4 de um total de 5

3,8

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Detalhes da empresa

  1. Loja de moda feminina

Escrito pela empresa

DOTSHOP is a curated online destination for luxury fashion, beauty, and design. Founded in Australia, DOTSHOP brings together a global community of tastemakers, leading brands, and customers in one seamless, shoppable experience. We spotlight exceptional products across fashion, fine jewelry, skincare, and vintage through a lens that’s highly curated, culturally relevant, and consciously driven. More than just a marketplace, DOTSHOP is editorial in spirit—offering personal perspectives, seasonal edits, and insider recommendations from a roster of stylists, creators, and industry leaders. From archival Alaïa to emerging brands like Flore Flore, and cult beauty innovators, each brand is carefully selected for quality, provenance, and design integrity. We work directly with brands and storytellers to drive discovery, not just transactions—making DOTSHOP a home for those who care deeply about what they wear and why. Whether you're investing in a timeless piece, discovering an under-the-radar label, or browsing our beauty stories, DOTSHOP is designed to inspire confident, informed, and personal choices.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

13 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

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3,8

Todas as avaliações

(13)

10 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

New fave online shopping site!

I've purchased from DOTSHOP multiple times now, and each order has been a great experience. I'm still shocked at how quickly everything arrives, especially considering my purchases have come from brands all around the world.

My favorite purchases have definitely been my Lauren Rubinski pieces! The quality is incredible, and they arrived beautifully packaged.

The curation on the site is fantastic, and I've discovered so many brands I probably wouldn't have found otherwise. I'll definitely keep shopping here.

Thank you DOTSHOP.

1 de agosto de 2026
Avaliação não solicitada
logotipo da DOTSHOP

Resposta da DOTSHOP

Thank you so much Felicity! We are so pleased you are happy with your purchases, and that the deliveries exceeded your expectations. Thank you again for shopping on DOTSHOP.

Avaliado com 5 de um total de 5 estrelas

Really impressed with my Dotshop experience

Really impressed with my Dotshop experience. The range is fantastic and the shipping experience was seamless from start to finish. Exactly what online shopping should feel like. Will definitely be back! ⭐️

4 de agosto de 2026
Avaliação não solicitada
logotipo da DOTSHOP

Resposta da DOTSHOP

Thrilled you had such a great experience, Vanessa. We look forward to welcoming you back soon! Thank you for the kind review.

Avaliado com 5 de um total de 5 estrelas

DOTSHOP - best curation and customer service

DOTSHOP has the best curation I have seen in a long time. I inquired about a piece of jewellery and the customer service was excellent. I will be shopping from here again.

31 de julho de 2026
Avaliação não solicitada
logotipo da DOTSHOP

Resposta da DOTSHOP

Thank you so much for your review! Happy to hear we were able to answer all your questions and provide exceptional service - our care team works really hard to support our customers.

Avaliado com 1 de um total de 5 estrelas

Buyer beware ! No returns when it says 7 days to return

My further response: your policy is very clear it says, and I quote vintage and fine jewelry final sale.

I sent him the measurements of the dress that I got with pictures so that you could see the measurements on the measuring tape against the dress. Also, the size indicated on the dress was not the size of the dress that was sent to me. So are you saying that your policy is when the measurements given on the website are completely different from the measurements of the dress I receive it remains the final sale ? Because that’s not what your policy says. I found the dress in the size that this one was supposed to be purchased it and held it up next to the dress that you sold me so that you could see the vast difference between the two in addition to the measurements that I sent you. Yet you still refuse to take the return. Against your own policy in two ways.

I purchased a vintage dress that was not the size advertised and I have not been able to return because they won’t take it back. On the item page to buy it said I had 7 days to return it per policy. I tried after 4 days and they told me no returns final sale for all vintage clothing, though the written returns policy online just says no return for vintage jewelry, and when finalizing purchase there was no warning it was a final sale. I’m trying to get resolved it was an expensive dress more than $3k! So far no luck and I have a huge dress I can’t use that is the wrong size and am out a lot of a lot of money. Their returns policy is not clear online. I have sent them photos of dress measurements and nothing yet ! Awful.

27 de julho de 2026
Avaliação não solicitada
logotipo da DOTSHOP

Resposta da DOTSHOP

Hi Kay, Thank you for your feedback. We're genuinely sorry to hear you're disappointed with your purchase.

We understand that buying vintage online is a significant investment, which is why we provide detailed measurements, extra imagery, condition notes, and product descriptions for every Vintage Archive piece to help customers make an informed decision before purchasing. In this case, the listing included comprehensive measurements, the stated condition, and noted the garment's vintage nature.

Our Vintage Archive pieces are final sale, and this policy is clearly outlined in our returns policy. This approach is consistent with the broader luxury vintage market, as one-of-a-kind vintage items lose value once they ship.

We take any concerns regarding our policies seriously and have reviewed your feedback.

Our customer service team has been in contact with you and has carefully reviewed the details provided. While we're unable to make an exception to our Vintage Archive returns policy, we remain committed to providing accurate product information, competitive pricing, and complimentary shipping on these unique pieces.

We appreciate you taking the time to share your experience.

Avaliado com 1 de um total de 5 estrelas

Very bad experience

Very bad experience. Bought a skirt and weeks after receiving it, I got an invoice of $77 to pay duties. Was told I didn’t read the fine print, this was not made clear on check out page. Feels like I’ve been scammed.

1 de junho de 2026
Avaliação não solicitada
logotipo da DOTSHOP

Resposta da DOTSHOP

Thank you for your feedback. We're sorry to hear you were disappointed with your experience.

We understand that unexpected import charges can be frustrating. Most of our brands ship with duties included, but a small selection do not.

Whether duties and taxes are included or excluded is clearly stated on each product page and again during checkout before an order is placed. These charges are determined by the destination country's customs authorities and are unfortunately outside of our control.

Our customer service team is always happy to answer any questions before or after purchase, and we appreciate your feedback as we continue to improve the shopping experience.

Avaliado com 5 de um total de 5 estrelas

Love dotshop

Love dotshop! I’ve purchased a couple of items now and love their vast selection. I have also experienced fast shipping with all items.

30 de abril de 2026
Avaliação não solicitada
logotipo da DOTSHOP

Resposta da DOTSHOP

Thank you so much for the review, we are so thrilled you found DOTSHOP and had a great experience.

Avaliado com 5 de um total de 5 estrelas

Good selection

Good selection. Ease in ordering. No hidden tariffs/import fees.

6 de abril de 2026
Avaliação não solicitada
logotipo da DOTSHOP

Resposta da DOTSHOP

Thank you so much for the very positive feedback. We are so happy you found the experience easy to navigate and that the duties communication were clear.

Avaliado com 5 de um total de 5 estrelas

Very pleased with my purchase

Very pleased with my purchase

15 de fevereiro de 2026
Avaliação não solicitada
logotipo da DOTSHOP

Resposta da DOTSHOP

Thank you so much for the wonderful review, Susy. We sincerely appreciate your business and support.

Avaliado com 1 de um total de 5 estrelas

Snel beloven maar niet nakomen

Na mijn vraag kreeg ik de reactie " ..... dat zoeken wij op en u hoort van ons ... "
Pfffffff dat was dus het laatste wat ik hoorde van DotShop. Klinkt als RotShop

16 de dezembro de 2025
Avaliação não solicitada
logotipo da DOTSHOP

Resposta da DOTSHOP

Thank you for the feedback. We have no record of your transaction and don't ship to your country yet, so this sounds like a false review.

Avaliado com 5 de um total de 5 estrelas

Seamless shopping experience

An all-around great shopping experience, from the ease of making a purchase to the expedient shipping to the personalized communications.

25 de junho de 2025
Avaliação não solicitada
logotipo da DOTSHOP

Resposta da DOTSHOP

We're so thrilled your experience was great, thank you for shopping on DOTSHOP and sharing!

Avaliado com 5 de um total de 5 estrelas

Love DOTSHOP

Love DOTSHOP, my go to destination for shopping now.

29 de setembro de 2025
Avaliação não solicitada
logotipo da DOTSHOP

Resposta da DOTSHOP

Thank you so much, so thrilled you are here!

Avaliado com 5 de um total de 5 estrelas

Very unique assortment and way to shop

A truly unique assortment and way of shopping online. Feels very cutting-edge, yet easy to navigate. Very special designer vintage and cool emerging brands I discovered for the first time. Attentive customer care (I needed help with sizing) and fast shipping. Love what they're doing and will be coming back!

4 de agosto de 2025
Avaliação não solicitada
logotipo da DOTSHOP

Resposta da DOTSHOP

Sincerely appreciate this very kind review, JS. The vintage and discovery of new brands is something we take pride in. Thank you for sharing!

Avaliado com 5 de um total de 5 estrelas

Love this site, best curation!

Love this site! Epic curation, love how easy it is to navigate the site and shop edits. I ordered the Thistles sunglasses and a Flore Flore t-shirt. Both delivered very fast and suited perfectly.

15 de maio de 2025
Avaliação não solicitada
logotipo da DOTSHOP

Resposta da DOTSHOP

We're so happy to hear your experience was perfect and that you love the curation! Thank you for sharing DOTSHOP!

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