Hi Kay, Thank you for your feedback. We're genuinely sorry to hear you're disappointed with your purchase.
We understand that buying vintage online is a significant investment, which is why we provide detailed measurements, extra imagery, condition notes, and product descriptions for every Vintage Archive piece to help customers make an informed decision before purchasing. In this case, the listing included comprehensive measurements, the stated condition, and noted the garment's vintage nature.
Our Vintage Archive pieces are final sale, and this policy is clearly outlined in our returns policy. This approach is consistent with the broader luxury vintage market, as one-of-a-kind vintage items lose value once they ship.
We take any concerns regarding our policies seriously and have reviewed your feedback.
Our customer service team has been in contact with you and has carefully reviewed the details provided. While we're unable to make an exception to our Vintage Archive returns policy, we remain committed to providing accurate product information, competitive pricing, and complimentary shipping on these unique pieces.
We appreciate you taking the time to share your experience.