Downeast Home & Clothing Avaliações 

I purchased a $2000 down-filled sofa here and am super disappointed. The sofa was comfortable but very poor quality for the price, and DownEast kept promising a fix that never came.

The fabric itself started to wear after about a year. I live alone... a $2000 sofa should not start to wear after a single person uses it for a year. Additionally, the down feathers popped out too much. I understand the nature of down-filled items and expected this to some extent. However, the feathers constantly poked & scratched (and hurt!) every time I sat down. Additionally, I was constantly vacuuming up feathers. I made a complaint, and DownEast said they would send some cushion liners to stop this problem. I followed up 3 times over the next 6-8 months - each time they said there was a delay at the warehouse (that I believe is in China). It’s now almost been a year since they promised the cushion liners and not a word. I ended up selling the sofa on a classifieds site.

I would strongly recommend spending your money elsewhere for quality furniture and customer service.

I ordered a couch from Downeast and it wasn't delivered until February. They kept telling me it would be delivered the next week and then the next week and then the next week...
I'm no couchologist, but I'm fairly certain in the time it took them to deliver this couch I could have gone to the forest, harvested all of the necessary wood and fibers needed to make a couch, and built it myself. They said it was sent from California but the only possible explanation for why it took so long was that they loaded it onto a handcart and pulled it to Utah, mile by mile.
If I could impart any words of wisdom to you from beyond the computer screen, it would be to find a couch somewhere else.

In most cases new management is an improvement, but not for this company. They have lost touch with customer service standards that DownEast was known for. The entire company is sold out of large white camisoles or just not wanting to sell any during their own sales...? Went to three stores... and even online. Didn’t ask the associate to call any other stores for me because she offered up that they were ordered by their new owners not to call others stores for customers and that they are moving warehouses right now so it’s a lost cause anyhow. I have been buying this product for over 10 years and will now go elsewhere. DownEast was such a great brand with a wonderful reputation and tasteful clothing lines but they’ve forgotten their loyal customers.

I bought a sectional, paid over 3k. It looks beautiful, fluffy and comfy in the store. The cushions on my couch are flat!😭 i went back to the store to ask if it was normal, i was told that i have to fluff them up after i sit on them to keep them fluffy, that that’s what they do to keep theirs looking fluffy. However when i bought them or when they were trying to sell it to me, i was told that the cushions were sewed in squares so that they don’t separate, but that’s not the case.
I don’t recommend this sectional ☹️

I know things are crazy right now because of Covid-19, but the salesman assured me that even with COVID, I would receive my couch in 60 days from time of purchase. Well it has been two weeks since they 60 day mark has past and they still don't even have any sort of idea when my couch will be done or delivered. Definitely won't be ordering anything from them again.

Don’t order the Coast to Coast swim top if you are very small chested. It has a sewn in lining with no removable padding so it looks very silly on someone with no boobs to fill out the cups (speaking from personal experience). So much for “inclusive sizing” assuming that all women have size B cup size or bigger... other than that it is cute.

I read a previous review (after ordering) about shipping not being what they say. Totally true. Got a notification 6 days after I ordered (and they charged my card) that my order was sent to fulfillment. So the 3-5 day shipping they advertise is inaccurate. It not only hasn’t shipped on day 6, it hasn’t even been fulfilled yet. I also noticed they only respond to customers who rate them high. Interesting! haha When I get my order...I’ll be back for another review.

I ordered their new wide leg draw string pant. In both the green and rose pink. Absolutely love them. Super comfortable. Fit to size. Perfect for spring and summer. I ordered xl. Soft and light weight which is exactly what I wanted. Also, it sped super fast! So bonus.

They sold me a shirt that had a hole in it. Too late they said, they will not exchange it for one that is not defective.

I love their clothes and am disappointed a store isn’t closer to me. In my experience though, the online ordering process is horrible and would not ever shop with them again. Their claim of shipping 1-3 days after purchase date is entirely inaccurate. They immediately charge your credit card, but it takes 6 days and four requests to customer service to get any sort of indication that the order is going to ship. Then once it’s ‘shipped,’ they email you days later to let you know an item is out of stock—how could my order have ‘shipped’ if one of the items is out of stock?! (Notification of item being out of stock happened over a week after purchase date as well). I was super excited to get this order, but after the continuous hassle, I regret trying to order anything with them and would not recommend this company at all.

The customer service I had was wonderful the reason for the poor review was the delivery of a piece of furniture I ordered over a month ago. I bought a couch that I fell in love with ordered it very being off November and when I was told it would be here on a specific day it was delayed over another week out so I did not receive my couch till middle of December. Then I had to call the day it was suppose to be delivered only to find out it missed this weeks truck and would be another week. I am not pleased with how this turned out. I will not recommend this company for furniture.

This is the first time ordering online, and your return process is VERY difficult to manage. I get that you don't like to process returns, but that's part of retail.

Ordered a specific tank color online at the store to be sent to my house. Added a skirt to the order. Paid for the two items. The shirt was cancelled and refunded. Guess it wasn’t really available when I purchased it on line. Disappointed as I have been looking for that color for a year in several states-I don’t live by a down east

Delivered timely and item was high quality. Will absolutely shop in the future!

Excellent clothes that fit perfectly and are so comfortable! I found this site by accident and am so happy I did!

Two of the items in my cart were sold out. One before I was able to finish checking out, and one after.

Needed a black, one piece undergarment to go under a dress. This is the only place I could find exactly what I needed. Very light weight, figure hugging so it doesn’t show at all under my flimsy dress but great quality. Also arrived quickly. High recommend!

Great prices! Quality clothing! Fast shipping!!