Drbikes Avaliações 

Resposta da Drbikes

Há 2 horas

Thank you for your review.

We believe your review does not reflect the full circumstances of this case.

You contacted us approximately five months after purchasing the exhaust, claiming it was faulty. After reviewing the photographs provided, the damage appeared consistent with an installation issue rather than a manufacturing defect. However, despite this, we were still willing to assist and offered to process the claim by supplying a brand-new replacement under the manufacturer's warranty.

The Consumer Rights Act 2015 does state that where goods are confirmed to be faulty, the trader is responsible for the necessary costs of a repair or replacement. However, it does not require a retailer to automatically accept liability for return postage before the cause of the fault has been established, particularly where there is evidence that the damage may have resulted from incorrect installation or misuse. In warranty cases, the product often needs to be inspected before responsibility can be determined.

Unfortunately, throughout our correspondence you became abusive towards our staff. We have a zero-tolerance policy towards abusive behaviour, and as a result we withdrew our involvement in handling the warranty claim directly. We advised you to deal with the manufacturer, who provides the warranty for this product and remains able to assess and process your claim.

We always aim to help our customers wherever possible, but we also have a duty to protect our staff from abusive or unacceptable behaviour.

Resposta da Drbikes

19 de jul. de 2026

Good afternoon,

We're sorry that you remain dissatisfied with the outcome.

The brake disc supplied was listed for the motorcycle specified in the listing. Following your enquiry, the information you provided confirmed that your motorcycle differs from the specification covered by the fitment information used for the listing. As such, this was a compatibility issue rather than an incorrectly listed product.

As soon as you contacted us, we offered our standard returns process and advised that the item could be returned for a full refund. When you later opened a PayPal case, we instructed PayPal to advise exactly the same course of action - namely, to return the item to us for a refund. The resolution provided through PayPal was therefore the same resolution that had already been offered directly by ourselves.

Your comments regarding the Consumer Rights Act 2015, Citizens Advice and Trading Standards are, of course, your own views. However, Citizens Advice does not determine whether a business has breached consumer law and does not investigate businesses. Their role is to provide consumer advice and, where appropriate, pass information to Trading Standards, who independently decide whether any further action is necessary. Simply referring to legislation does not establish that a breach has occurred.

We always endeavour to resolve issues fairly and professionally, and in this case the resolution offered from the outset remained unchanged throughout - the return of the item for a full refund.

Kind regards,

DR Bikes

Resposta da Drbikes

14 de jul. de 2026

Hello,

We're sorry to hear you're disappointed, however your review does not accurately reflect what happened.

The brake disc supplied was the correct 220 mm disc for the UK-spec Yamaha YZ125 1990 as advertised in our listing. The issue arose because you attempted to fit it to an Italian Belgarda WR125 1991, which is a different model with different specifications. Although the bikes may share similarities, they are not the same motorcycle and parts are not always interchangeable.

As soon as you contacted us, we explained the difference and offered our standard returns process with a full refund upon return of the unused item. Unfortunately, rather than accepting this resolution, you chose to leave this review.

We always encourage customers to contact us before purchasing if they are unsure of compatibility, and we're always happy to help identify the correct part.

Resposta da Drbikes

30 de jun. de 2026

Good morning,

Thank you for your feedback. We're sorry to hear you're disappointed.

Although the order was placed on Thursday, it was paid for using Klarna. Unfortunately, Klarna placed the transaction under additional security checks and instructed us not to dispatch the order until they had completed their verification. We received this instruction from Klarna on the day the order was placed and were only authorised to release the order on Monday. This process is entirely outside of our control, and we cannot dispatch an order until the payment provider confirms it is safe to do so.

We can also see that standard delivery was selected rather than an express delivery service. Our standard delivery timeframe is 1–2 working days from the date of dispatch, so the expected delivery would have been by Wednesday in line with our delivery policy.

We're sorry to hear your bike was booked into the garage before the part arrived. However, we weren't contacted to let us know the item was required by a specific date. Had we been made aware, we would have been happy to advise on the order status and discuss the available delivery options.

As soon as Klarna authorised the release of your order, we dispatched it at the earliest opportunity. We appreciate your frustration, but in this instance the delay was caused by the payment provider's security checks rather than any delay in processing the order on our part.

Kind regards,

DR Bikes

Resposta da Drbikes

26 de jun. de 2026

We're sorry you feel this way, but your review does not accurately reflect what happened.

The item you ordered was clearly marked as **Back Order** on the product page, in your shopping cart, on the checkout confirmation page, and again in your order confirmation email. We also emailed you separately with the supplier's estimated delivery time of **4–5 weeks**.

You contacted us after approximately **3 weeks**, before the quoted lead time had elapsed. During that call, our staff were subjected to abusive language, despite repeatedly explaining what a back order is and the expected timescale.

As a result of the abusive behaviour towards our team, we made the decision to cancel your order and issue a full refund rather than continue the transaction.

We always strive to treat our customers with respect and expect the same courtesy in return.

Resposta da Drbikes

16 de jun. de 2026

Good afternoon, Mr Tickle,

Thank you for your feedback.

We are sorry that you were dissatisfied with your experience.

The item ordered was a back-order product, and the estimated lead time was advised during our telephone conversation, confirmed by email, and stated on the product page. The item arrived within the expected timescale of 7 working days.

After receiving the item, you contacted us to advise that you no longer wished to keep it and requested to return it. We confirmed that this was not a problem and provided our return address, asking that the item be sent back with your details enclosed so that a refund could be processed upon receipt.

As the return was due to a change of mind rather than a fault with the product or an error with the order, we advised that the cost of returning the item would be the customer's responsibility, in line with our returns policy.

Unfortunately, during subsequent telephone conversations, our staff were subjected to abusive language. As a result, your number was flagged on our system to alert team members to previous interactions. Following this, we received multiple further calls from the same number within a short period.

We also received several calls regarding the same matter from your partner's number. During those conversations, our staff again experienced unacceptable behaviour and abusive language, resulting in that number also being flagged on our system for staff awareness.

We can confirm that a refund will be issued once the returned item has been received and processed in accordance with our returns procedure. At the time of writing this response, the item has not yet been returned to us, therefore no refund can be processed until it is received.

Kind regards,

Customer Services

Resposta da Drbikes

31 de mai. de 2026

We are sorry that you were unhappy with your experience, however we feel this review does not accurately reflect the events surrounding your order.

Your order was placed at 6:52pm on 27th May, after our business had closed for the day, so it could not be dispatched that evening. The following morning, at 10:21am, we emailed to advise that the oil you ordered had temporarily sold out. We explained that new stock was due the next day and that we would refund the additional next-day delivery charge while still sending the order on a next-day service once stock arrived.

Unfortunately, we did not receive a reply to that email.

Tracking information was provided once the order was dispatched. During a subsequent telephone conversation, members of our team were subjected to abusive language and comments that we considered unacceptable. We operate a zero-tolerance policy towards abuse or discriminatory behaviour towards our staff, and for that reason the call was not escalated further.

We always aim to provide excellent customer service and keep customers informed when unforeseen stock issues arise. While we regret that this order did not meet your expectations, we believe we acted appropriately and communicated the situation as soon as possible.

Resposta da Drbikes

19 de mai. de 2026

We are disappointed to receive yet another edited version of this review, especially as we have already provided clear evidence on multiple occasions showing that the refund was processed correctly from our side.

To clarify the situation, the order was cancelled at your request and the refund was issued promptly by us. Confirmation of this was sent to you, and we have since resent proof of the refund transaction several times in an effort to resolve this matter amicably. We have been transparent throughout and have always responded to your communications.

Unfortunately, despite repeatedly receiving proof that the refund was processed, you have continued to post and amend reviews containing misleading statements suggesting that no refund was issued. We must make it clear that once a refund has been processed by the retailer, the speed at which funds appear back in a customer’s account is controlled by the banking/payment system and is not something we can influence.

You also chose to raise a chargeback claim with your bank. We fully cooperated with the investigation and supplied all relevant documentation, including proof of refund and copies of the correspondence exchanged. We are satisfied that we acted correctly and professionally throughout the process.

While we fully respect every customer’s right to leave feedback, we do not believe it is fair to continue publishing inaccurate claims after evidence has repeatedly been supplied. We have spent a significant amount of time trying to assist and resolve this matter professionally.

As a business, we always aim to provide honest service, quick communication, and fair resolutions whenever issues arise. We remain confident that we handled this case appropriately and in line with our obligations.

Resposta da Drbikes

1 de mai. de 2026

Good afternoon,

Thank you for your message.

Your order was placed on Thursday, and as per our policy, we dispatch items within one working day. The item was therefore posted on Friday using a next working day delivery service, and it was delivered on Monday.

Please note that working days do not include weekends. This information was also explained during our phone conversation and in our previous email correspondence.

If you have any further questions, please let us know.

Resposta da Drbikes

19 de mai. de 2026

We are sorry you feel this way, however we do need to clarify the circumstances surrounding your order.

The item you ordered was clearly marked as back order on the product page before purchase. This information was also shown again on the order page during checkout and within the order confirmation email sent after the order was placed.

In addition to this, we contacted you multiple times by email to keep you updated regarding the status of the order and also attempted to call you. Unfortunately, we did not receive any response from you for over a week despite these attempts to make contact.

We always try to keep customers informed as much as possible and can only work with the communication we receive in return. We understand delays can be frustrating, but in this case the back order status and updates provided were clearly communicated throughout the process.

Resposta da Drbikes

19 de mai. de 2026

We are sorry you feel this way, however we do need to clarify the situation.

After receiving the serial number details you provided, we checked the information and found that the battery in question was not originally supplied by us. As a result, we were unable to process a warranty claim directly on the item.

We therefore advised you to contact either the original retailer the battery was purchased from or the manufacturer directly, as they would be able to verify the warranty status and provide the appropriate support.

At no point were you refused advice or intentionally left without assistance. We responded based on the information available to us and directed you towards the correct route for warranty support.

We always try to help customers where possible, even when products have not been supplied by ourselves.

Resposta da Drbikes

Atualizado em 25 de mar. de 2026

We’re sorry to hear that you feel dissatisfied with your experience, and we take all feedback seriously. However, we would like to clarify a few important points for accuracy.

The issue reported appeared to be related to fitment/application rather than a confirmed product defect. Stomp Grips are designed as a DIY product when installed correctly, but improper surface preparation or application can affect adhesion. Based on the information provided to us at the time, this did not indicate a manufacturing fault. For this reason, we advised that if you believed the item to be defective under warranty, the appropriate route would be to contact the manufacturer directly for assessment, in line with their stated process.

Regarding the PayPal claim, this was not decided in the manner described. The case outcome did not support the version of events presented in your review.

We also take the safety and wellbeing of our staff seriously. The communication we received included language that we considered abusive, and as a result, we took appropriate steps to report this, including raising concerns about the nature of the claim.

We always aim to provide knowledgeable, fair, and professional service, and we stand by the guidance we provided in this case. We remain committed to helping customers resolve genuine issues and encourage respectful communication so we can do so effectively.

Update - as can be seen in their update,' this is how it was acting with us, and if we can add an image, it could dispel all these baseless claims. The issue here is simply the customer was not able to attach a stick on product corrrectly a simple issue really

also it shows how abusive they are, but updates not once but twice

Resposta da Drbikes

24 de mar. de 2026

Hi there,

We’re sorry to hear you feel this way about your experience.

Your order was placed via our eBay store, and as such, it falls under eBay’s returns and resolution process. This is why you were advised to open a case, as it ensures both buyer and seller are protected and the issue is handled correctly through the platform.

We do not refuse to resolve issues, and where an error occurs, we follow the appropriate process to either replace or refund once the item is returned in line with eBay’s policies. This includes return procedures, which are standard for marketplace orders.

We do not accept that we refused to help — rather, we directed you to the correct channel to ensure the matter could be resolved properly and securely.

If the case is still open, we will continue to work with you through eBay to bring this to a resolution as quickly as possible.

– DRBikes

Resposta da Drbikes

24 de mar. de 2026

Hi there,

We’re sorry to hear you had a negative experience. At DRBikes, we stand behind the quality of our products and have processes in place to address any faults or issues after purchase.

If there’s an outstanding concern, we encourage you to contact us directly with your order details so we can review the situation and work toward a resolution.

– DRBikes

Resposta da Drbikes

24 de mar. de 2026

Hi there,

We’re sorry to hear you were unhappy with your experience. While we aim to dispatch all items within the times listed, occasional delays can occur due to stock location, courier availability, or order volume.

Where tracked shipping is offered, we always provide tracking details and are happy to investigate if there’s any issue. We take feedback about our customer service seriously and aim to respond clearly and professionally to all queries.

If you’d like us to review this order specifically, please contact us directly with your order details so we can look into it.

– DRBikes

Resposta da Drbikes

24 de mar. de 2026

Hi,

We’re sorry to hear you were frustrated with your experience.

The item you purchased was refunded in line with eBay’s policies when it was reported as undelivered. All refunds are processed carefully to ensure customers are not out of pocket for items that fail to reach them. We do not alter pricing on previous purchases; any changes on the listing reflect current stock pricing, not your original order.

We always aim to provide accurate communication and do not misrepresent any customer requests. Delivery issues are handled based on the information from the courier, and we rely on tracked services where provided.

If you would like to discuss this further, we encourage you to contact us directly so we can review the order and delivery history in detail.

– DRBikes

Resposta da Drbikes

9 de jan. de 2026

We’re very sorry to hear about your experience and apologise for the frustration caused by the delay and lack of updates on your order.

We understand how upsetting it is to wait several weeks without clear information and regret that our communication fell short of the standard you should expect. While we rely on supplier updates for stock availability, we accept that we could have done more to keep you informed throughout the process.

Your feedback has been shared internally, and we are reviewing our procedures to ensure better transparency, communication, and service for all customers. We appreciate you taking the time to leave your comments and are sincerely sorry your experience with us was so disappointing.