Dreamfruit Avaliações 

162
•
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

All I can say is wow!! What an amazing selection of fresh exotic fruits! Definitely the best in the game, would highly recommend

Avaliado com 5 de um total de 5 estrelas

A real taste of the exotic right here in the grey old UK. Healthy, yet delicious - the range of exciting and different fruit found in their enticing boxes are not only mysterious, but actually got my... Ver mais

Avaliado com 2 de um total de 5 estrelas

personally didn’t have the best experience. first order they missed some items and left a note saying “we owe you this” I had to message them to figure out they forgot to leave a discount code to... Ver mais

Avaliado com 1 de um total de 5 estrelas

Not received my order from 9 weeks ago. Contacted company several times, left messages and sent copy of my order receipt, still no answer. This is not acceptable, will be contacting my bank for the mo... Ver mais

Detalhes da empresa


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

162 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(162)

5 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Exceptional Customer Service

I ordered several white guavas, they arrived just outside the 5-day delivery time and were delivered with bonus fruits.

The guava's were sweet, fresh and absolutely delicious. I had so much nostalgia enjoying this wonderful treat.

The founder contacted me regarding the slight delay, and was very sincere and honest. Reading through several reviews, I can see that some customers have not had a great experience, but I was honestly so touched by his amazing customer service. I hope that other customers can give Dreamfruit a try, as I can attest they are doing an amazing job, and really do care about customer satisfaction.

16 de maio de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I would avoid if you’re impatient

I would avoid if you’re impatient. I ordered with dreamfruit quite a large order of over £100. At first I was contacted by Connor (the founder) by phone about an item that needed substitution as it was no longer in stock, he stated he would substitute it for a different fruit at a similar price which I was fine with. The order never arrived within the 3 - 5 working day delivery time, so I attempted to reach out via email. No response. I texted. No response. Until I finally called and received a text back shortly after stating that my order would be looked into. I was then apologised to about the delay and told my box would arrive on the saturday and that i would receive a 15% refund as compensation as well as extra fruits. None of this was fulfilled, I received no notification from the courier and it’s the following Monday and my text message regarding the fact I haven’t received my box on the promised date has been read and ignored so unfortunately I’ve had to make a claim through paypal to refund my money. I would rather the fruit arrive but I doubt it will at this point. Extremely frustrating and bad customer service.

16 de maio de 2022
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I was going to give them 3 stars but...

I was going to give them 3 stars as my order didn't arrive the expected day. The following dayI sent an email to chase my order and had no reply, I then sent a text that was not getting delivered. Comunication needs some work. I'm glad I called up as someone replied and I was told my order was delayed a little bit but it will be posted the next working day with extra fruits. It did, but no extra fruits! The longan are absolutely delicious and my 5 yr old daughter wanted me to let them know this and said the longan was worth 5 starts lol. We tried the star fruit and dragon fruit for the 1st time. The Guava and the sungold kiwis were nice too. I didn't feel so bad as delivery was free and fruit was fresh and delivery was only late by a few days. We will order again I think.

22 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Shocking service!!

Shocking service!!! I ordered from Dreamfruit on 8th Feb, no communication of order having been received/processed. Emailed info@... on 15th Feb as still no email to say my order had been dispatched. Woke up on 19th Feb with a text message saying the order will be delivered THAT MORNING!
The website needs to manage the expectations of their customers better. I regularly check my Spam folder and received no communication from dreamfruit.uk at all.
No list of fruit that was packaged so my friend (whom I gifted a variety fruitbox for) had to go onto the website & hunt down/search each fruit. Why there isn't an invoice of some sort specifying what fruit was packaged to make the search easier is quite inconvenient!

22 de fevereiro de 2022
Avaliado com 1 de um total de 5 estrelas

Order was not fulfilled

I received an email advising me the order was delayed two days after the expected delivery date.
They advised order will be fulfilled the next week. I've been waiting since and despite contacting the company for a refund, my email is yet to be acknowledged!

20 de fevereiro de 2022
Avaliado com 5 de um total de 5 estrelas

Finally delivered

Update - order has finally arrived. Lovely fresh fruit really well packaged. I hope whatever supply/delivery problems dreamfruit are having get sorted as product is really good.

19 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Decent

Trustable company, although very late delivery so be prepared to be patient

10 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

5* all around

5* all around! The pro pack fruit delivery came on time being well packaged with a nice variety and quantity of fruit which i never thought could taste so nice. I now get my 5 a day from Dreamfruit, keep up the good work 👍

24 de janeiro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Really poor communication

It has been over 11 days and still I haven’t got my order. I have emailed them 5 days ago and they haven’t replied to my email either.

I always like to help young companies, but this is not great.

Can I have an update on my order.

23 de janeiro de 2022

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