DreamLease Vehicle Leasing Specialists Avaliações 

712
•
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I had a great experience with Dream Lease, especially with Martin Wisby. He was extremely professional, straightforward and helpful throughout the entire process. I originally contacted Martin... Ver mais

Avaliado com 5 de um total de 5 estrelas

The consultant Martin Wisby was very helpful and professonal. The paperwork was clear and well set out and he dealt with any queries quickly and effectively.

Avaliado com 5 de um total de 5 estrelas

My lease was dealt with by Jakub who was helpful, professional and friendly. He discussed my options with me and made sensible recommendations for the best deal. His customer service was excellent kee... Ver mais

Avaliado com 5 de um total de 5 estrelas

experience with Tom Glen at dreamlease was excellent. easy to talk to. straightforward procedure. explained to me what i needed to know. enjoying the passat. many thanks

Detalhes da empresa

  1. Serviço de Locação
  2. também em
  3. Serviço de Leasing de Carros

Escrito pela empresa

DreamLease Vehicle Leasing Specialists are here to turn your dreams into reality. With a combined experience of over 30 years in the leasing and motoring industry, our independent, family run business are here to assist you in finding your perfect new vehicle. We deal in all aspects of Car Leasing and Vehicle Contract Hire to suit the Individual, Business Lease customer or even the Large Fleet customer. Together with the most competitive prices in the UK and unrivalled personal customer service, you could be leasing the car you have always dreamed of, sooner than you can imagine… Our expertise range from Business Contract Hire to Personal Contract Hire and extend to Finance Lease, Outright purchase, Flexible Lease and Short Term Hire.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

712 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(712)

327 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Brian F.

We dealt with Brian for our Lease and it was a very smooth experience. He explained everything well and was very prompt at replying to any queries. Would recommend.

5 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

Martin W Was excellent throughout the whole process, he advised on the best prices, mileage and packages etc for our needs.

Would recommend to anyone.

28 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service. Tom was very helpful, friendly & got the car I wanted delivered quickly & at a price I was happy with. I will be recommending to everyone & definitely use them again.

31 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

Great service, no fuss and all explained well in a friendly manner from a member of your staff Martin Wisby.

30 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had a fantastic experience with…

I had a fantastic experience with DreamLease from start to finish. My Leasing Consultant Jakub was incredibly helpful, professional, and responsive throughout the whole process. They took the time to answer all of my questions, kept me updated every step of the way, and made leasing my new vehicle completely stress-free.

The whole process was straightforward, transparent, and much easier than I expected. I never felt pressured, and I always felt like they genuinely wanted to help me find the right deal.

I wouldn't hesitate to recommend DreamLease to anyone looking for a hassle-free leasing experience. Thank you again for all your help—I’m delighted with my new car!

27 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Zane Ali was great

Zane Ali was great, quick, helpful and efficient and was clear with everything I needed to know without sounding too complicated or confusing.

23 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible don’t bother

Absolutely appalling experience with Dream Lease. The name should be Nightmare Lease.

The whole process was stressful from start to finish. Once you’ve accepted the quote and the finance is in place, communication seems to disappear. I was constantly chasing for updates because nobody kept me informed. Getting through on the phone is almost impossible, and when you do manage to speak to someone, you don’t get any meaningful help.

To make matters worse, my brand new Volkswagen ID.5 developed a fault within days of delivery and after only 140 miles. The AA attended and believe the clicking noise is coming from the electric motor, but because it’s under warranty they couldn’t repair it. Volkswagen can’t inspect the car for around a month, and Dream Lease have completely distanced themselves, saying they’re only the introducer and effectively washing their hands of the situation.

I appreciate they may not be responsible for carrying out warranty repairs, but good customer service doesn’t end once the paperwork is signed. At the very least, I expected someone to help coordinate with VWFS or the supplying dealer, instead I’ve been left to fight every battle myself.

I’ve been passed from one company to another with nobody taking ownership of the problem. When you’re spending this kind of money on a lease, you expect support when something goes wrong, especially within the first week of having the vehicle.

I would strongly advise anyone considering Dream Lease to think carefully. The experience has been the complete opposite of what their name suggests.

Would not recommend it

15 de julho de 2026
Avaliação não solicitada
logotipo da DreamLease Vehicle Leasing Specialists

Resposta da DreamLease Vehicle Leasing Specialists

We’re very sorry to hear that your experience has left you feeling disappointed and unsupported.

We appreciate that the finance documentation process can sometimes take longer than anticipated. Throughout this period, our team continued to progress your order as quickly as possible; however, we recognise that you would have appreciated more frequent communication and updates along the way, and we’re sorry that this aspect of your experience did not meet your expectations.

We’re also very sorry to hear that your new Volkswagen ID.5 has developed a fault so soon after delivery. As a credit broker, DreamLease does not manufacture, supply, maintain or repair vehicles, and mechanical faults and manufacturer warranty timescales are therefore outside of our control. Any warranty-related concerns must be diagnosed and managed by the manufacturer and its authorised repair network.

That said, we fully appreciate how frustrating and disappointing it must be to experience an issue with a brand-new vehicle after such a short period of ownership, particularly when faced with a lengthy wait for an inspection. We sincerely hope Volkswagen is able to inspect your vehicle and resolve the issue for you as quickly as possible.

We appreciate you taking the time to share your feedback and are sorry for the frustration and inconvenience you have experienced. While the mechanical issue and warranty process ultimately sit with Volkswagen and its authorised repair network, we understand that this has been a disappointing situation, particularly so soon after taking delivery of your new vehicle.

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