Booked and confirmed days in advance. Happy to take the payment. Sent confirmation through to confirm booking. Turn up 10 minutes before collection to be told there’s no cars available. Although peopl... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 37 Elmdon Trading Estate, Marston Green, Birmingham Airport, B37 7HE BIRMINGHAM, ENGLAND, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Met with Andrew, branch manager for Birmingham Airport branch.....and how refreshing to deal with someone with both good customer service and common sense! We had a pre paid reservation, which we ende... Ver mais
A empresa respondeu
Rented car in Birmingham from Andrew. Was very helpful in picking us up and getting sorted quickly. Missed our original window so that car was gone but Andrew sorted us out quickly. No issues on retu... Ver mais
A empresa respondeu
I went to Drivalia because I had been let down badly by another rental company. The gentleman who dealt with me in the Drivalia reception was friendly and completed my rental paperwork and payment qui... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Drivalia UK - BIRMINGHAM INTL AIRPORT
Escrito pela empresa
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Informações de contato
Unit 37 Elmdon Trading Estate, Marston Green, Birmingham Airport, B37 7HE, BIRMINGHAM, ENGLAND, Reino Unido
- 0121 222 0599
3,1
Bom
230 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Rob and Sammi (in BHX)
Rob and Sammi (in BHX). You are absolute stars. More observant than me, you found my car keys had fallen out in the rental and drove them back to me before we had gone too far through the airport. Saved us from a horrible potential evening ahead at the other end... thanks so much!
12 de abril de 2026
Avaliação não solicitada
Resposta da Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service from BHX especially Sammi…
Great service from BHX especially Sammi and Robert
10 de abril de 2026
Avaliação não solicitada
Resposta da Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Aamer was brilliant ask for him
9 de abril de 2026
Avaliação não solicitada
Resposta da Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I hired from Birmingham
I hired from Birmingham, a great bunch of guys and really helpful I couldn’t ask for a better service
2 de abril de 2026
Avaliação não solicitada
Resposta da Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
After my car broke down at the end of…
After my car broke down at the end of the week, I looked online to find the best rates for a car rental over the weekend and came across Drivalia. The rates were very cheap and the staff at the Birmingham Airport branch, especially Sammi, were very helpful in assisting me in finding the right car and showing me how to use it as it was my first time renting a car. Over the weekend, I had no issues and the car was in great condition and I’ll definitely be bringing my service back here due to the positive experience. Once again, thank you :)
23 de março de 2026
Avaliação não solicitada
Resposta da Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Rude arrogant employee
Rude, arrogant employee
I arrived from London to Birmingham Airporton the 22nd February to pick up a car for one month. I unfortunately picked up the wrong credit card. Which I paid by voucher previously close to £400 with a debit cardI want to return the next day by travelling back to London and coming back to Birmingham for with my credit card but this rude arrogant employee refused. He insisted on pain on the spot £935 insurance to take the car away.
Which I didn’t have…
I never received a refund I sent a series of emails to try to rectify the problem within the next two weeks the company refused avoid avoid avoid🤬
22 de março de 2026
Avaliação não solicitada
Resposta da Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear Customer,
Thank you for your feedback. We are sorry to hear that there was some confusion regarding our payment requirements at the time of collection.
To ensure a smooth rental process, we provide information regarding our payment and deposit policies at the time of booking and on the confirmation voucher. For clarity, our standard requirements are as follows:
• Security Deposits: We require a pre-authorisation deposit on a credit card in the name of the main driver (starting from £1500).
• Debit Card Use: We do accept debit cards; however, this requires the purchase of an excess waiver package to reduce the excess to zero. UK residents using a debit card must also pass a credit check or provide proof of employment.
• Payment Security: All deposits must be made with a physical card with at least 2 months' validity. We cannot accept virtual cards, Apple Pay, Google Pay, or cards without visible numbers.
• Exclusions: We do not accept cash or prepaid cards.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
Resposta da Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Resposta da Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Absolutely horrendous
Absolutely horrendous! Antagonistic, unhelpful, smart mouthed and the setup was beyond a joke!
This was the Birmingham airport branch. I asked for the name of the gentleman! (he gave me wrong name)
Not to worry, I paid double at euro car and the service was phenomenal!
Never again! Avoid this company!
The only saving grace was the driver Robert who picked me up from the airport to take me to the office.
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Worst car hire experience I’ve ever…
Worst car hire experience I’ve ever had. After landing at Birmingham Airport, we waited over an hour to be collected — with two young kids — and received zero updates or explanation. When we finally arrived at the office, the staff member was blatantly rude when I politely questioned the delay. No apology, no valid reason, just attitude. To make matters worse, when dropping the car back there was no one available to take us to the airport. We had to order and pay for an Uber ourselves to avoid missing our flight. Save yourself the stress — pay a little more elsewhere for certainty and service.
8 de fevereiro de 2026
Avaliação não solicitada
Resposta da Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Resposta da Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Aamer was so helpful and clearly…
Aamer was so helpful and clearly communicated with us. Was eager to help everyone around swiftl and professionally.
I’m a traveling to the UK and this made my journey much easier
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
AVOID AVOID AVOID
Hired a van from Drivalia and videoed it on pickup.
On return the depot was closed. Again I videoed the van to show that no damage had occurred.
Th following day, whilst at home, I received a charge of £325 for a 'nail' in a tyre.
1. The photo did not show the tyre was off the van I hired.
2. It did not show if the van had been moved since drop off.
3. You could see the tyre was due for replacement due to wear.
4. There was no similar photographic evidence of the tyres on collection.
5. A replacement tyre with the same brand was £125. Remarkably the £325 charge aligns with the excess I had to pay.
I raised a credit card dispute and had my money returned.
After lots of previous business with Drivalia, that's the last time I will ever use them again!
2 de agosto de 2025
Avaliação não solicitada
Resposta da Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Resposta da Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Do not use Drivalia
Do not use Drivalia. I had a confirmed booking and, due to a flight delay, called the branch twice to notify them of my late arrival. I arrived within a reasonable timeframe of 90 minutes, yet they refused to honor my confirmed booking, claiming it had already been released and demanding an extra £350 for a replacement. This was despite there being clearly available vehicles and my repeated notifications.
Their actions were completely unprofessional, unfair, and a blatant bait-and-switch. I will never use them again and strongly advise others to stay away.
23 de dezembro de 2025
Avaliação não solicitada
Resposta da Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Excellent service from Drivalia
I use Drivalia at Birmingham Airport on a regular basis. I have only ever had one bad experience, otherwise it's always a good experience. Everyone at Drivalia Birmingham is helpful and friendly and welcoming
I used them again yesterday and Amar was very good, he sorted out a great car and I would absolutely recommend Drivalia Birmingham Airport. I will be using them again soon 😊
18 de dezembro de 2025
Avaliação não solicitada
Resposta da Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great staff, easy process no issues
Good helpful staff, used multiple times with no issues.
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Returning customer
Returning customer
I have used this company twice now and on both occasions I have been well looked after. On this occasion I had booked the wrong car on my booking form and they were able to upgrade me with no hassle or additional costs. The airport pick up was swift and the booking in a return process is quick and easy with complete transparency. I will use again. Thank you :-)
18 de novembro de 2025
Avaliação não solicitada
Resposta da Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Aamer went above and beyond to help me…
Aamer went above and beyond to help me with my delayed flight and waited for me after closing. He saved the day!
Will definitely return but only if he gets a promotion.
21 de novembro de 2025
Avaliação não solicitada
Resposta da Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Aamer was very good
21 de novembro de 2025
Avaliação não solicitada
Resposta da Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.