Drivalia UK - BIRMINGHAM INTL AIRPORT Avaliações 

I had to call their office to send a shuttle to pick me up. They asked me to wait at the NCP customer service booth, in the rain for about 10 minutes before the shuttle arrived. Not a good start. My plane was delayed so I came 2 hours late at the rental car counter but I had given my flight number at booking, assuming that a professional company would use that to monitor late pickups or at least not give your car to somebody else if your plane is delayed.
They asked me to switch to an electric or manual car but that was not what I ordered.
Asked them to bring me back to the airport and will avoid them in the future.

Friendly and helpful staff. Sammi and the the other staff were all great and explained the insurance etc to us. The car was clean. Free shuttle to and from their office was helpful.

A big thank you to Amaan, Kasim and Felicity at the B'ham airport branch! Every time we rent a car with Drivalia it's always efficient and reliable. This time especially, the staff were very friendly and on hand to help with anything we needed. Highly recommend!!

I will start with saying that I have had several good experiences in the last few years with the Manchester branch. They are friendly, efficient and accommodating. Unfortunately I cannot say the same about my recent experience in Birmingham.

As I often use the company when travelling to the UK I arrived with all of the required documentation including my credit card with sufficient funds. When I tried to use this to pay the excess I was told that the card needed to have 6 month validity and as it hadn’t I would have to purchase the extra insurance. The card had 3 months left and I had used the same one at the Manchester branch only a matter of weeks earlier. Despite my complaints and explaining that it doesn’t say this anywhere in their T&Cs I was told this was the policy and the extra money had to be paid.

I have since been in touch and been told by the branch manager that they require 4 months on the credit card but with no explanation as to why this is not mentioned anywhere. I have been back to the branch manager for further clarification and await her response.

Qasim & the team at Birmingham were very helpful offering extras at no additional charge. Car was clean and we had no issues from pick up to drop off. Recommend Drivalia to anyone needing a hire car.

Qasim BHX is a star really helped me and gave best offer.

Qasim and Amman BHX were so helpful and friendly. Even though I was a bit early to collect my car they couldn't do enough to help me. Fantastic.

Fast support even on a Sunday afternoon

I was about to fly from Alicante in early September and was planning to book a car at Birmingham Airport to transport three suitcases. I chose a KIA Sportage diesel with manual transmission as the most economical option. However, I had difficulty booking on the Drivalia website as their insurance did not cover glass and tires. I wrote an email to the booking service with my concerns. Even though it was a Sunday afternoon, I received a response from Jay Patel in just 5 minutes. He was able to book a car with full coverage and accommodated all my requests in 10 minutes. I am very satisfied!!!

Upon arrival in Birmingham, a van picked us up right from the airport doors and we were at the Drivalia office in five minutes.

This is where the surprises started. Jay Patel was very friendly, but the car we needed was not available and a FIAT was offered as a replacement. However, it was much smaller than what we needed. This was discouraging. Also, 400 miles in a small car would have been torture for two large adults. Jay suggested we get a PEUGEOT, but we had to pay an extra 35 GBP. It was a petrol version with automatic transmission. After a bit of deliberation we agreed and it was a good deal. It was a wonderful trip from Birmingham to Edinburgh. The low fuel consumption of only 75 GBP for 400 miles was a pleasant surprise.

I was a little worried that I didn't take a photo of the car outside the Birmingham office as there were scratches on the car which I saw already at the first pitstop. However, I was worried for nothing. Today I received a report from Drivalia which takes this into account as having been done before us and no extras I owe. This is great. Meeting expectations without a negative experience is a rarity in rental cars these days.

Thank you Jay Patel and Drivalia. We enjoyed the trip.

I will never use service from Drivevilla Birmingham Airport branch again because Quasim front desk staff is very rude and unhelpful to the customer.
I had to drop off my current rental car at 11:30 and the next car pickup appointment was at 12. I was bit earlier around 11.00. I requested him that can I take my newly booked car and he refused and asked me to come after 12 pm. And he told me you can't wait here go out and come back after 12. He refused to pick up the car half an hour erlier. He was not courteous to customers. He is not qualified for that position.

Staff are all polite and helpful. It was a seamless transition from Birmingham Airport to the depot and a quick run through of all the paperwork. The car was just right for all the driving I had to do. Ran well and reasonably easy to work all controls. One staff member Qasim was really helpful and patient. He went the extra mile to ensure I had everything I needed to make the car hire a good experience

Never will I use this totally scamming company again. There is zero customer care, just every chance to con you that they can. I made a mistake with pick-up time (likely it reset to the default), did leave my flight number though which was evidently never checked and when I arrived at Birmingham airport just before midnight no car for me and happy to take all my booking money (was supposed to have the car for three weeks, so we’re talking serious money) and leave me stranded on an industrial estate in the middle of the night in my own. This company the absolute pits. Seen cheap but then you’ll get scammed. Go to the reputable companies instead, as just works out more expensive in the end. This was the third and last time I was scammed by drivalia

Avoid at all cost. Booked a car at BHX, they told me they were open to midnight and when to arrive at BHX to call the number and they will pick me up. Called at 11:20pm, and about 7 times after and no response. They finally picked up at 11:56pm and told me they were closing and I had 4 minutes to get there. The guy on the phone was rude, unhelpful and clearly ignored my calls and even emails as he did not want to deal with me. If you want a car rental at BHX don’t bother.

Got caught with hidden charges once I got to the counter and ended up having to pay more than double the amount I had agreed to. Scandalous. Never using this company again!!

Had a car booked for pick up after my flight but unfortunately got really sick and called Drivalia asking if I could pick up the car next morning. The agent said that would be fine and I could pick up before midday which he also added in notes. Next morning I was told no car and I had to pay an extra £500 to upgrade to the next available car. No manager was available and head office was closed. I needed the car and was left with no option. The agent that said I could pick up next morning was also off so I was misinformed and no consideration was given that it was for a valid reason. Old customer but no more.

If you want to see reality for this company, go to Google Reviews and scroll down past the companies positive comments which are CLEARLY written by them.

If I could put zero I would.This is the second time I have used this company and the first was ok.Last week we travelled to BHX to pick a car up.We waited 2 hours was told they did not have a car although it was booked and confirmed 2 weeks earlier,the money also taken off my credit card.Eventually we were told to get in touch with the third party!? given a number who then 35 mins later found me a smaller car at a higher cost.I declined the offer and hired a car from another company.We arrived in Birmingham at 2.30pm and got to Chesterfield(our destination)at 8.45 in the evening.We have been given a full refund thankfully,but NEVER again will I use this company.
Unfortunately I have tried to log in with 'my booking' and it dosent recognise my ref.number,so I contacted customer services but as yet no reply,figures really.

Booking the car was really easy and straightforward. Was a bit worried that rental office was off the airport premises and won't be able to find it however after landing I got in touch with Drivalia and Felicity who I believe is the branch manager sent the shuttle bus to pick me up.
Paperwork was done quickly and efficiently. Car was given with a full tank and in a very good condition. Could not fault the service at all. Would definitely recommend.

We booked a car for collection on our arrival at Birmingham airport. When we arrived to collect the car with 3 large suitcases, hand luggage and a set of golf clubs we were told that the car we had booked had been given to another customer and all they had was an Audi A1. We were left with no choice but to take the car or be stranded at the airport with our luggage. We had to flatten the rear seats and were just able to squeeze everything in. Thankfully a relative had met us and taken our daughter otherwise I’m not sure what we would have done. The staff were unhelpful and even suggested that we should be thankful we even got that car as they were going to cancel our booking the previous day! We are now stuck with a car that isn’t of much use. They keep fobbing us off by telling us to call back as they’ll have a bigger car for us, but each time we call they tell us they have nothing available, this has now been going on for nearly a week. Very disappointing service and would definitely not recommend.

Fantastic service. Staff sere extremely helpful, knowledgeable and friendly. The car was spotless and excellent to drove. Extending the booking was simple on the App. Thanks to Qasim and the lovely helpful lady on collection (Manager)

The team at Birmingham were extremely straightforward and professional to deal with. Felicity Millard kept me informed throughout the process.

A late hiccup in the process was dealt with efficiently and effectively, I would 100% recommend.