Thank you once again to Drivalia Bristol for providing me with a Clio automatic for the last 47 day's. Always an excellent service together with very pleasant staff to deal with. See you next month... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoBristol Airport A38 Roundabout, Bristol, BS40 9UU BRISTOL, ENGLAND, GB
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Veja o que dizem as avaliações
This company advertises the self as low cost, they charges us an additional 100£ to add my husband, then we're unhappy I took out a 3rd party insurance and tried to charge us 12£ a day and then the ch... Ver mais
A empresa respondeu
Simon at Bristol branch was absolutely brilliant so helpful when my card payment wouldn't go through as I put wrong card number in !! he made a few phone calls and we got it sorted also gave us an up... Ver mais
A empresa respondeu
I picked up my car from Luton Airport but the staff experience upon drop off at Drivalia Bristol Airport was second to none far superior to other car hire experiences. The staff were do helpful, pol... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Drivalia UK - BRISTOL AIRPORT
Escrito pela empresa
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Informações de contato
Bristol Airport A38 Roundabout, Bristol, BS40 9UU, BRISTOL, ENGLAND, Reino Unido
- 01275 402 150
3,4
Bom
209 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Hired a car at Bristol airport.a very…
Hired a car at Bristol airport.a very friendly efficient staff ,good value and great service all round,I will definitely use their services again. Thanks
23 de dezembro de 2025
Avaliação não solicitada
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Avoid Drivalia - Gross negligence & Terrible Service
Avoid Drivalia. Rented a car for 11 days (London → Dorset → Bristol). Three days in, a front tyre blew out on the motorway. AA confirmed both front tyres were bald, showing clear lack of maintenance. Despite our rental covering this, Drivalia’s hotline was unreachable for 40+ minutes and we were left stranded late at night, forced to pay for towing and multiple Ubers.
Even after tyres were replaced, warning lights remained. When we raised safety concerns and requested a replacement vehicle, Drivalia blamed us, disputed photo evidence, questioned the AA’s credibility, and tried to charge £100 just to collect the unsafe car — plus additional relocation fees later. Communication was poor and charges kept escalating.
This was stressful, expensive, and unsafe. I cancelled my card due to lack of trust. Do not recommend — extremely poor customer service and vehicle safety standards.
23 de novembro de 2025
Avaliação não solicitada
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Absolutely dreadful experience in every…
Absolutely dreadful experience in every possible way!
Confirmation stated shuttle service- there was none!
Reception service very poor - very long wait with all customers in waiting room being very dissatisfied.
Cars were not prepared and ready for collection. Had to wait for the clean/quick wash to take place.
Vehicle inspection/ explanation substandard to other renatal companies that I’ve used
Was advised that the £1500 deposit on my credit card would take 28days after vehicle inspection to be emiminatated and this was despite having paid for the ‘platinum’ insurance extra payment.
I generally have the feeling of being ‘ripped off’.
A very unsatisfactory experience. I would definitely not recommend.
11 de dezembro de 2025
Avaliação não solicitada
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
An easy and fast service from helpful
An easy and fast service from helpful, friendly staff both at collection and return.
No problems.
25 de novembro de 2025
Avaliação não solicitada
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Quick efficient service
Quick efficient service, thank you.
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The guys were super friendly and…
The guys were super friendly and helpful AND I was running very seriously late for my flight and they dropped me to the terminal….and I made the flight, just! Many thanks Drivalia😊
22 de novembro de 2025
Avaliação não solicitada
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent customer service
Excellent customer service. Waited for us after closing as we were delayed coming in from a flight.
21 de novembro de 2025
Avaliação não solicitada
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Highly Recommended
The location is just a short walk from the airport but the prices are better for not having to pay airport fees.
I was delighted with the car but, most importantly
Collection and return was very easy
But most of all I was delighted with Drivalia’s people:
A gentleman with a South African accent who at check in, despite the teaming rain, the long queue of customers continued efficiently while keeping his calm and being friendly; quite a feat
A lady from Toledo Spain who was equally efficient and friendly.
To the Drivalia CEO – these two are keepers. Look after them well please
21 de novembro de 2025
Avaliação não solicitada
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
HIRE THURSDAY 20TH NOV. AM
Gentleman who served me Thursday morning (apologies cannot recall his name) wearing the glasses was first class.
Had everything arranged for arrival and was extremely personable.
Best regards,
Paul
20 de novembro de 2025
Avaliação não solicitada
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
In a sea of immoral car hire companies
In a sea of immoral car hire companies, Drivalia are a refreshingly safe port. Good service, good prices and friendly service. Well done, team.
13 de novembro de 2025
Avaliação não solicitada
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very efficient and friendly check in at…
Very efficient and friendly check in at the Bristol airport depot.
16 de novembro de 2025
Avaliação não solicitada
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
perfect all good
15 de novembro de 2025
Avaliação não solicitada
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service
Today I picked up my hire car from Bristol airport, I was greeted by name by a very polite and helpful gentleman (Mark ) who was on loan from another depot (Gatwick). He took the time to show me around the car explain were things were and generally was a credit to your company.
I’m a returning customer and highly recommend using your company never had a problem and the service is second to none.
12 de novembro de 2025
Avaliação não solicitada
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service regular been coming for…
Great service regular been coming for ages always exceptional thanks to Amir
27 de outubro de 2025
Avaliação não solicitada
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Easy to check in
Easy to check in. Thank you to Amir for the smooth process.
24 de outubro de 2025
Avaliação não solicitada
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very helpful staff navigating the whole…
Very helpful staff navigating the whole process. Friendly atmosphere and a good vehicle
24 de outubro de 2025
Avaliação não solicitada
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Amir has been a great extraordinary…
Amir has been a great extraordinary service I will be definitely be using them again. THANK YOU AMIR !!!
23 de outubro de 2025
Avaliação não solicitada
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Bad experience just for a flight delay
I used may times drivalia Bristol without problems but yhe last time was a bad experience. The flight was delayed , but I made a phone call 4 hours before the pickup time. I arrived 2 hours late, almost at closure time, and I was told my car wasn't there any more . After insisting and forcing the employee to check the phone records, finally I got the car.
2 de agosto de 2025
Avaliação não solicitada
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
The worst car rental company i have…
The worst car rental company i have worked with . DO NOT RENT FROM DRIVALIA!!!! TERRIBLE!!!
I arrived from my flight at Bristol airport that was slightly delayed arround 16:00, I had to walk to DRIVALIA, that closes at 17:00 to pick up my car that I had booked 2 mouths before and wen I arrived i was dealing with an extremely rude and unpleasant man at the desk that all he was doing was trying to close up because it was almost 17:00 to close time and what happened was that my credit card didn't go through for no reason because it was working fine and worked fine after that so I wasn't able to pick up my car and even worse was that the man once again because of his hurry rent out the that was supposed to be for the to another customer behind me on the spot ! Terrible experience in every way
Terrible!!!! Terrible!!!! Terrible!!!!
4 de outubro de 2025
Avaliação não solicitada
Resposta da Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
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