Drivalia UK - GLASGOW AIRPORT Avaliações 

How can a company refuse to supply a car when they have one available and the customer has already paid ? I have rented close to 100 vehicles over the last 10 years for both business and pleasure in both UK and abroad and the only company I have had issue with is Drivalia. I had used them a couple of times in the past and they can be ok but this is certainly not guaranteed. On one occasion I contacted them because my flight had got delayed and by the time I landed the check in desk had closed. Fair enough, so I got the bus from the airport to the centre of Glasgow and back again early the next morning only to be told I had 'lost' my booking and the only vehicle they had left was going to be another £90. Surely if a company has been paid for a reservation, they can't then sell it to someone else ? I had specifically told them I would pick it up the next morning if the flight didn't make it on time. I reluctantly paid the extra but I stopped using them for over a year as a result of this. I made the mistake of using them again recently. They are the only rental company I have ever come across that now require a second proof of address when picking up a car. A driving license, passport, credit cards and other travel documents are no longer sufficient - why ? They insisted on charging me an additional £35 'soft check' identity fee. What exactly this tells them I have no idea but I personally think it is a complete scam. I reluctantly paid this and completed the deposit on my credit card to proceed with the rental. After checking over the car I went back into the office and could clearly see than a French customer at the check in desk was having similar difficulties and I suggested they didn't used Drivalia the next time. The Drivalia guy then insisted on cancelling my booking and I was left without a car despite the fact that I had paid for it in full ! At no point was I rude and I didn't try to argue with him as I knew it was a waste of time. Don't be fooled by their apparently low prices - Drivalia are masters of extracting extra money from the customer at pick up - drivers age, incorrect documents, insurance hard sell, limited mileage you name it. The particularly prey on foreign renters maybe with limited English who frequently will pay whatever extra is asked to just get the job done and get out the door. I have witnessed this first hand on several occasions. Anyway, I will NEVER use Drivalia again and I recommend you think twice before taking the plunge. The advertised rental price might look attractive but there is a high probability you'll get hammered at check in. This is the only negative review I have ever posted about a company but it would have been a great disservice to other potential customers had I remained silent !

Terrible experience. Unable to get the car. Horrific left without a car checked in online told everything was great and then told not able to get car as dvla chrck in code not working. Disgrace left stranded and no car

I was badly let down by Drivalia when I went to collect the hire car on 15th February 2026.

Firstly, there was no mention of the £1500 security deposit - this is the highest by far that I have ever experienced, anywhere. Others are only £200 - £300!

I was taken out to a peugeot car which had just been washed. The inside was disgusting and the car had 40,000 miles on the odometer, which is very high by hire car standards.

Anyway, I took the view that it was only for a week until I got a new car.

I drove out onto the main road the puncture warning flagged up. The steering was also vibrating quite badly.

I returned to the branch immediately, stopping briefly to check all tyres were inflated and wheels were secure.

I was dealing with Daniel Stenhouse, who I believe is the assistant branch manager. He was particularly unhelpful. He advised me they had no other cars. He then proceeded to offer a smaller car which I said I'd look at. I asked how much cheaper it was and he instantly replied 'a pound a day'.

He brought this tint MG3 car over which I got in and instantly refused. This was totally unsuitable and I felt I'd just been completely mugged off. I declined it and asked for a refund. I also asked for the paperwork to show I'd returned the peugeot, which he was not keen to give me at first!

He initially advised that I'd need to go through the booking agent to get a refund, even though I'd paid by card in branch. He then advised that the refund would be issued and the £1500 security deposit released.

I was also told the £134.37 rental fee would have to be refunded by the third party I booked through, even though I paid this at collection time to Drivalia.

I had to get taken back to the airport to collect a hire car from another company at significantly higher cost due to Drivalias failure to fulfil the hire. No apologies or anything.

I had various calls and emails to Drivalia in the days and weeks following this debacle. I called the branch and Daniel was acting very shady (doesn't tell you who you're speaking to, said my refund was being processed even though he didn't know who i was... - all very underhand and shady). They clearly had no intention of refunding me or releasing the £1500. I ended up getting my credit card to return the £1500 under the dispute process as Drivalia was claiming this can take 28 'working days' to return to my account!

I had to chase and chase them and threaten legal proceedings to get the £137 hire charge refunded. This took 3 weeks to get from them.

No apologies whatsoever from anyone at Drivalia - utterly disgusting experience all round.

I would advise avoiding using the Glasgow Airport (off site) branch at all costs.

I used Enterprise and Europcar - both of whom had newer, cleaner cars and had exceptional customer service. Both also said they'd heard similar stories of other customer's experiences with Drivalia..

Giusto perché non posso dare di meno. Siamo bloccati da tre giorni su un’isola scozzese perché ci hanno dato una vettura che ha avuto un guasto al motore dopo 6 giorni, su 14 giorni di noleggio. Ora ci chiedono di andare a Glasgow per prendere una macchina sostitutiva. Siamo a 10 ore di macchina e 2 ore di traghetto, due adulti, un bimbo di due anni, un seggiolino auto, un passeggino da trekking e 4 valigie. DITEMI VOI COME DOVREMMO ARRIVARE A GLASGOW. Oltre ciò siamo anche segregati in casa senza poter vedere l’isola. DOVETE CHIUDERE. Ci hanno fatto pagare 60 sterline di supplemento per ogni isola che avremmo dovuto visitare e volevamo venderci una assicurazione aggiuntiva oltre quella che avevamo già stipulato. Il servizio clienti si è messo a ridere quando gli abbiamo detto dove siamo. Ah, dopo 3 giorni la macchina è ancora ferma lungo la strada perché non sono stati in grado di chiamare qualcuno sull’isola. DOVETE CHIUDERE.

Per concludere: dopo questa recensione sono stata contattata dal costumer service che mi invita a toglierla.

Having paid extra for excess accident insurance, on arrival at the pick up point we were told we must either buy extra insurance for £60 or £80 or put down a £1500 deposit to cover any additional excess accident costs. Felt absolutely ripped off by this and am not sure I’ll ever use car hire booked via easyJet as a result

Daniel was extremely friendly and helpful would recommend. Great service.

Great experience - the staff were lovely and provided a fast & helpful service. Pick up & drop off was straight forward and the location is close to the airport.

Friendly guys. Service was fast. Will use again next time 👍

Fantastic. Got great service from the team, a nice car and everything was smoothly done. Not much waiting around either. Couldn’t recommend more!

Good value car rental with quick shuttle bus to the car place. Quick pick up and return of the car and car ran well. Thanks to Daniel and the guy who I dropped the car off with (sorry didn’t catch your name)

Read the 21% BAD reviews before you book! Quoting Very poor company, Never again, and avoid like the plague!! Drivalia gave away our car as we were an hour late, and the real scammers Carjet would not refund us!! I will give my honest opinion as much as I can as I along with many others have been treated unfairly... Companys like these are acting immoral and do not deserve the business.

Great efficient service at reasonable prices. Thanks Graham for assisting me getting a car for my short trip.

Free upgrade to electric car, quick airport pickup and check in. Graham really helpful

Voiture réservée et payée, ttes assurances comprises , pour 1 WE .
Le loueur est loin de l’aeroport( bus + marche avec bagages). À l’arrivée on nous annonce qu’il faut ajouter 80£ car conductrice moins de 24 ans! Je précise qu’elle n’était pas jeune permis et qu’à la resa il était indiqué : pas de pb pour conduire entre 21 et 65 ans.
Nous avons refusé de payer ( cela doublait la location)!. Des clients derrière nous disaient que chez Drivalia il y a toujours des suppléments….
Le patron nous a montré la porte!!
Booking a remboursé le prix des assurances . Nous avons donc rebroussé chemin, perdu 1/2 journée et marché, marché.
Très mauvaise expérience , pas aimables, drivalia plus jamais!

Worst hire experience ever -
1. Charged for tyre damage I didn't cause - damage was marked the condition sheet but the branch maintained this was the wheel not the tyre (this is not clear). £300 for an already very worn tyre.
2. Brake disk warning light on from the beginning of the hire - I checked what the light meant after 6 miles and photographed. Branch would not accept the light was on at the beginning of the hire.
3. Charged £35 for minor change to my first name on the rental agreement to match driving licence - never had this before.
4. "VW Polo or similar" was an MG with 42,000 miles on the clock - should have expected due to low initial rental price
5. Branch staff very unhelpful and felt to be working to a play book to maximise what they can make out of their customers.
6. Impossible to escalate complaint as customer services involves referral to the branch manager - there is no escalation above that entertained.
Lesson learned £60 rental ended up at £400.
Be warned!

Fantastic service. Prompt pick up and friendly team. Gary was extremely helpful

Leased a car from the Glasgow airport branch for 2 days (3rd-4th Jan), We were picked up from the airport to the depot to collect car. The transfer driver and gentleman in the office were super friendly, I was told there is a £1500 deposit to be paid on a credit card that would be pending until the car is returned. Returned the car the next day.. no damage reported so no issues. We were told the pending payment (£1500) would show for up to 28 days depending on bank provider. 30 days later the payment is still showing on my credit card account with Drivalia saying its nothing to do with them and couldn't do anything about it. Drivalia said the payment had been released, I then spoke to My bank (Lloyds) who told me it is down the company who took the payment to cancel the pending payment and was nothing they could do. Contacted Drivalia customer support again to which i was told its nothing to do with them and they couldn't do anything ( the money will be sat in there account) and when I asked to speak to someone else I was told no!!! Absolute scam!! Now there is £1500 pending on my account that Drivalia won't release back to me as "its nothing to do with them". Do not use this company!!

Very comfortable journey with Connor