Drive2us.com Avaliações 

174
O TrustScore é 2.5 de um total de 5

2,7

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

I was left waiting outside my workplace for an hour. Terrible service, cancelling all my bookings and choosing a reputable instructor. I should have known it was a mistake when they asked for my h... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

We purchased a driving lesson package via the website then had no contact to arrange lessons. All attempts to contact the company were ignored. We paid with a credit card so successfully got a re... Ver mais

Avaliado com 5 de um total de 5 estrelas

Sharon in South Bristol is amazing! I feel so fortunate to have found such a thorough, friendly and supportive instructor. All the prices are very reasonable for a big city. She's so understanding of... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

the first lesson no driver showed up and the second lesson once again no driver showed again, looking at other reviews this looks like a recurring problem also their website claims to have a 5/... Ver mais

Detalhes da empresa

  1. Autoescola

Escrito pela empresa

Book your lessons online with a local driving instructor in your area. All of our driving instructors use modern dual controlled cars and are CRB checked for your safety. The instructors are also DVSA approved and use the very latest teaching methods.


Informações de contato

2,7

Ruim

O TrustScore é 2.5 de um total de 5

174 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,7

Todas as avaliações

(174)

0 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

RIP off company

On the 9-10-19, I booked a block of 10 lessons for my daughter. I paid the full amount to the instructor. She has only turned up for 2 and 3/4 hours. Then said after several let downs that due to unforeseen circumstances she can no longer take my daughter and refund the money into my daughters account. Ok that’s fine! Gave the lady the account details. No money has been refunded the lady Kate from Mansfield/Sutton in Ashfield isn’t answering the phone. I have rang drive2us with my complaint. I’m a single parent who works hard and saved for those lessons for my daughters 18th birthday. No refunded money so can’t afford to book anywhere else. It was important as I’m I’ll and can’t always drive to her college placement which is on a farm 7 miles away. I wouldn’t recommend this company to anyone.

3 de dezembro de 2019
Avaliação não solicitada
logotipo da Drive2us.com

Resposta da Drive2us.com

Dear Customer,
I am very sorry to hear that you have experienced an issue arranging your lessons. As you have not provided any proof of purchase it is difficult to investigate your complaint but I assure you that if you have booked lessons then our team is more than happy to help you to learn to drive.

Can you please kindly provide your name so we can look into this and book your lessons?

Sorry for any inconvenience you may have been caused.

Avaliado com 1 de um total de 5 estrelas

Worst company I have ever called

Worst company I have ever called. The receptionist I initially spoke to was extremely rude. I received a message to book a lesson and a lesson was agreed but nobody showed up. In the meantime I tried to contact someone, nobody got back to me. I didn’t have anybody’s name, just a number but no one knew anything about it in the office apparently. Finally after 1.5 weeks I received a message asking if I’d like a lesson, I asked for a confirmation and received it but nobody turned up again! I tried to call, I left messages and tried to speak to someone who could help but reception could only take my name and get someone to call me back. I am still waiting for a reply. To be fair to two receptionists, they were friendly but that doesn’t change the fact that I booked two lessons and each time nobody showed up. If I had had to cancel, I would have been charged but this way around nobody needs to be held accountable. Truly the most unprofessional business I have ever been in contact with. Do not waste your time and money!!!

30 de novembro de 2019
Avaliação não solicitada
logotipo da Drive2us.com

Resposta da Drive2us.com

Dear Customer,
I am very sorry to hear that you have experienced an issue arranging your lessons. As you have not provided any proof of purchase it is difficult to investigate your complaint but I assure you that if you have booked lessons then our team is more than happy to help you to learn to drive.

Can you please kindly provide your name so we can look into this and book your lessons?

Sorry for any inconvenience you may have been caused.

Avaliado com 1 de um total de 5 estrelas

Do not recommend paid upfront for a…

Do not recommend paid upfront for a block of 10 lessons first lesson no one shows up not even a phone call I had the try find out the issue then. Again Monday for my 2nd lesson no one showed up now all I want is a refund an it’s clearly not as simple as taking my money paid for 2 lots of child care to do my lessons for nothing to happen absolute joke now waiting for money to eventually be put back in bank so I can go else where an actually have a lesson that iv paid for

7 de novembro de 2019
Avaliação não solicitada
logotipo da Drive2us.com

Resposta da Drive2us.com

Dear Customer,

We have been actively trying to work with you to resolve your complaint.

As we have explained to you already it wasn't possible for us to arrange the lessons at the times you wished following your online purchase. We have since referred your complaint and are awaiting your response so we can close your complaint.

The offer of free additional driving lessons has also been offered to you should you feel that you wish to continue. Unfortunately though we will have to arrange a mutually convenient time for you and a member of our Driving Instructor Team.

Avaliado com 1 de um total de 5 estrelas

not worth it ( with update )

the first lesson no driver showed up and the second lesson once again no driver showed again, looking at other reviews this looks like a recurring problem

also their website claims to have a 5/5 on trustpilot and clearly thats not true

Update ..
So took 5 weeks , then lying many time and me threating to do fill court proceedings before I could get a refund

16 de outubro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

great instructor

Alan is a really great instructor who deals especially well with nervous drivers! Happy to say I now feel like a confident driver thanks to all his help! Thanks for helping me get there in the end!

2 de outubro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Stuart - Loughborough

My instructor Stuart was an amazing teacher. I was a little nervous and he made me feel at ease and was incredibly patient. His knowledge and teaching methods are incredible. I passed 1st time with 2 minors. I would highly recommend him if your to take lessons in the loughborough area.
Emma

29 de setembro de 2019
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Go elsewhere.

Edit: The company have reported my review as fake. If needed I have evidence of a voucher approved by the owner. Another example of their terrible practice.

While others may have had a good experience with this company mine has been absolutely terrible.

It took 3 phone calls to even book a lesson. First lesson, the driver didn't turn up. No forewarning. Second lesson, no driver, no forewarning.

The customer service, while polite, goes in circles and is useless. I was told that not only did they not know where my driver was, they couldn't tell me who my driver was.

Waste of time. Go elsewhere. Ridiculous way to do business.

21 de setembro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Stuart is a great instructor

Stuart is a great instructor from the Loughborough area. Gives lots of help and is very patient with his students. Extremely reliable and I would recommend 100%!

5 de setembro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Stuart is a very good driving…

Stuart is a very good driving instructor he kept me at ease and helped me learn quickly and pass my test in a few months would really recommend to anyone around Loughborough area who is trying to choose an instructor to take lessons with him as he will teach you everything you need to get on the road

30 de agosto de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Passed for the first time

I have done my lessons with Stuart Maadam from Drive2us in Loughborough. He was so friendly and helped me through my lessons. Though I had driving experience in other countries, I felt little hard to drive on UK roads. But Stuart helped me in getting rid of all the difficulties and hurrayyyyy.. I passed my test for the first time

29 de agosto de 2019
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I did my driving lessons with Drive 2…

I did my driving lessons with Drive 2 us and had Stewart as my instructor and he helped me firstly pass my theory test which he didn’t have to but kindly did and he was always on time to my lessons and always reminded me a day before that I had a lesson after every lesson we reflected and would talk about how I could improve. I would recommend whoever is learning to drive to do it with Drive2Us as I had the pleasure to work with Stuart.

29 de agosto de 2019
Avaliação não solicitada

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