I did a brief search of some available Drive Time vehicles online, found one local i was interested in, submitted my information on the site to get a quick approval, and within 10 minutes I received a... Ver mais
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Veja o que dizem as avaliações
This is an update. I previously rated the customer assistance/sales process as extremely good. This is for the absent aftercare and warranty debacle. I drove my newly purchased vehicle 250 miles. At t... Ver mais
A empresa respondeu
Sean was awesome…very patient and accommodating with us. Took his time, didn’t rush us, and let us walk away with exactly what we wanted. Do yourselves a favor and call Sean at Drivetime in Augusta fo... Ver mais
Mr. Reginald was very nice and honest with helping me with the paper work. The process wasn't long at all. I love that the vehicle was washed and clean before I left the lot. I smiled all the way home... Ver mais
Detalhes da empresa
Sobre DriveTime Car Sales - Augusta
Escrito pela empresa
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Escrito pela empresa
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Informações de contato
3212 Washington Rd, 30907, Augusta, GA, Estados Unidos
- 17066910190
Discover DriveTime
4,8
Excelente
67 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
This is an update
This is an update. I previously rated the customer assistance/sales process as extremely good. This is for the absent aftercare and warranty debacle. I drove my newly purchased vehicle 250 miles. At the 51 mile mark the tire pressure sensor failed. The plastic cover protecting the undercarriage broke at 200 miles and was dragged down the highway because I had nowhere to pull off. Apparently that isn't covered by warranty. The after sale phone call never happened as discussed.
16 de maio de 2023
Resposta da DriveTime Car Sales - Augusta
Thank you for leaving your review, James. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30 days/1,500 miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please call our Customer Relations Department at (888) 290-0148.
False Advertising & False Hope
This dealership was unable to help me without a very hefty down payment. Very misleading and disappointing to say the least. Get your hopes all up and then deny you. If you need a car NO MATTER YOUR SITUATION , go to Cars Plus, LLC. on Gordon Hwy.., You will get a car at a GREAT rate regardless of your circumstances so you can ACTUALLY pay it off while building good credit and not setting you up for failure or giving you false hope.
20 de abril de 2023
Avaliação não solicitada
Resposta da DriveTime Car Sales - Augusta
Thank you for reaching out regarding your experience with DriveTime. We would be happy to address any concerns you may have. Please give our Customer Relations Department a call at (888) 290-0148, so that we can help resolve this.
Excellent customer service ‼️
23 de fevereiro de 2023
What was the point of setting a appointment?
Everything was great once I was finally seen, I set the appt for 3pm and was not seen till 5pm, and once all the paperwork was done, I didn’t get to leave till almost 8pm. Due to lack of staffing I was treated as a walk in, so what was the point of setting an appointment. Once everything was going it was a great experience and the sales guy was wonderful to work with.
21 de janeiro de 2023
Resposta da DriveTime Car Sales - Augusta
Hello Steven,
Thank you for sharing with us your most recent sales experience. We are truly sorry to hear your sales process took longer than expected.
We want to assure you we strive to provide a quick and stream-lined car buying process for our valued customers. However, there are times when further documentation might have to be provided in order to complete the sale, and this may take additional time to obtain this information. It is important to know that our entire sales team is fully trained to answer all the questions that arise, in addition to completing the sales process in a timely manner, we know everyones’ time is of importance.
We appreciate all feedback, both positive and constructive. We will be using this to improve both our level of customer service as well as our sales process. Should you wish to discuss your experience further, please contact our Customer Relations department at (888) 290-0148, and a representative will be glad to assist.
Respectfully,
DriveTime Customer Relations
Sean was great but i had to use my…
Sean was great but i had to use my warranty to put the car in the shop. Hopefully they are quick and efficient.
30 de dezembro de 2022
Mr. Reggie
Mr. Reginald was very nice and honest with helping me with the paper work. The process wasn't long at all. I love that the vehicle was washed and clean before I left the lot. I smiled all the way home. Thanks Drive Time for a great experience.
29 de dezembro de 2022
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