DriveTime Car Sales - West Palm Avaliações 

🚨 BUYER BEWARE — MY DRIVE TIME EXPERIENCE HAS BEEN A NIGHTMARE 🚨

I purchased a vehicle from TRAVIS from DriveTime THREE WEEKS AGO, and I am already dealing with a blown engine.

Let that sink in. THREE WEEKS.

When I purchased the vehicle, I was told it had received an oil change. Yet when the engine failed, I was told there was NO OIL IN THE VEHICLE. There were no check-engine lights and, to my knowledge, no oil leaks. So how does a vehicle supposedly get an oil change and then have no oil when the engine fails only three weeks later?

I purchased what I believed was approximately a $15,000 vehicle, only to find out after getting home that the total cost was closer to $20,000 once all of the additional fees and charges were included. These were not costs I fully understood when I agreed to the purchase.

And now I’m paying $250 EVERY TWO WEEKS for a vehicle that I can’t even drive.

The communication with the manager, KAMICA has been just as frustrating.

I’ve been trying to reach KAMICA, for THREE DAYS. Every time I call, I’m told she’s either in a meeting or has just stepped away. She did return my call once, but unfortunately I missed it. Since then, I’ve continued trying to reach her and have not received another call.

When we did speak, she told me she would do her best to help and wouldn’t leave me hanging while my vehicle was being repaired.

But that’s exactly what is happening.

I’m stuck without my vehicle and having to pay for Uber just to get where I need to go, while continuing to make payments on a vehicle that I have owned for only three weeks.

I understand that mechanical problems can happen with used vehicles. What I don’t understand is how a vehicle can fail this badly only three weeks after purchase, especially when I was told it had been serviced, and then I can’t get clear answers or consistent communication from management, KAMICA!

I trusted DriveTime despite hearing plenty of negative things about the company. I decided to give them the benefit of the doubt and make my own judgment.

Unfortunately, my experience has not given me a reason to recommend them.

At this point, I want answers:

❓ Why was there reportedly no oil in my vehicle?

❓ What inspection was actually performed before this vehicle was sold?

❓ Was the oil change actually completed, and is there documentation proving it?

❓ Who is responsible for the engine failure?

❓ How long am I expected to be without my vehicle?

❓ What is DriveTime going to do to make this situation right?????????

I am keeping records of my calls, communications, repairs, expenses, and everything else related to this situation.

And yes, I will continue updating this review as long as I am without the vehicle I purchased three weeks ago.

If you’ve had a similar experience with DriveTime, especially involving an engine failure shortly after purchase or problems getting help from management/warranty, please reach out. I’d like to know how your situation was handled.

Three weeks. A BLOWN ENGINE. No vehicle. Still paying $250 every two weeks. And I’m still waiting for answers.

Beautiful Customer Service excellent at explaining everything patient very fulfilling. I greatly appreciate thank you so much. Desha Wilson’s customer service and help was amazing. Greatly appreciated her!!!

Customer service was great. Samantha was helpful and had lots of information on the vehicle I purchased.

Desha is literally the best! She was so sweet and patient. Thank youuu soooo muchhhh

Very Transparent, professional staff. Sam and Travis where great.

Please have a mechanic check your vehicle before signing any paperwork. I've dropped almost $1000 in car repairs and that was with the warranty that I purchased, it's unfortunate that someone has to feel cheated when purchasing a vehicle, they gave me a 4 yr old battery, no spare key, an alternator that was bad and I had to pay out of pocket because even the warranty didn't cover the basics, people work so hard to get disappointed with all the extra that you have to put into the vehicle, get a mechanic to look at the vehicle that you are purchasing and save yourself from the headache and disappointment.

Nico was awesome! And truly helped me the best way needed. He was patient, funny, and realistic.

Nicholas was great. He explained everything to me. I was able to drive off with a vehicle

West Palm Beach “DriveTime” is the best Greg and Fabian was awesome.🤩 They went above and beyond to make sure I got the vehicle I wanted. They are wonderful and my experience with them was the best by far. Thank You guys so much I really appreciate it. ❤️

Great Customer service fromTravis Smith
Thank you for selling my oldest son his first car. He is very happy with his car😊

I recently purchased a car from Drive Time and had one of the worst experiences of my life. First, I want to give a huge shoutout to Travis Smith, who was fantastic throughout the process and deserves 5 stars. Unfortunately, my positive experience ended there.From the moment I walked in, it was clear that Drive Time lacks basic customer amenities. No coffee, no water – nothing to offer customers who spend hours at the dealership. This is a basic courtesy I’ve never seen neglected at any other dealership.I decided to buy my dream car from them because of the great price. However, when I finally drove off, the car was not cleaned, the floor mats were thrown in the trunk, the gas tank was less than half full, there was no windshield wiper fluid, and the wipers were in terrible condition. Maybe it’s my fault for not checking these things, but I’ve never had to in the past because reputable dealers take care of these details.The nightmare truly began just 10 miles down the road, 40 miles from my home, when the car overheated. Despite all fluids and the fan working, the issue pointed to a potentially faulty water pump. I called Drive Time, and they offered no assistance, simply suggesting I call a tow truck. Despite having a warranty, the provided contact was closed until Monday. Luckily, my office was nearby, and I managed to get the car there to cool down and get a ride home.Overall, my experience with Drive Time, aside from the excellent service from Travis, was the worst I’ve ever had when purchasing a vehicle. I cannot recommend them to anyone.

Fabian was great to work with. Even with the few issues that came up I still left with the car I really wanted and I’m super happy with my purchase

Sales Person Fabian at west Palm Beach was great, he was very knowledgeable and helpful, I would recommend Drivefime to anyone looking for a vehicle

Faisal, my sales rep is phenomenal!

Smooth experience with Fabian. In and out with a car we are happy with! Thanks Fabian!

Travis Smith Was Amazing. He made my process of buying a car so easy.

The car salesman was very helpful to me purchasing my vehicle I was very pleased with the service I received.

I was able to find the car that fit me best. No hassle in test driving and changing choices. Smooth paperwork process...

Travis Smith was a pleasure to work with. He was kind, courteous and understanding of my situation. I would definitely recommend him and that West Palm Beach location to anyone that has same or similar circumstances as mine. It was nice to be treated as a valued customer.

Tia was such an amazing salesperson. She made me feel at home and answered all my questions. She made sure I felt comfortable. Thank you Tia for helping me.