Dungeonland Avaliações 

788
•
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Company takes care to wrap their packages very well. Postman dropped my box of books, but they were so well packaged it was not a problem. plenty of bubble wrap to protect them, unlike amazon who just... Ver mais

Avaliado com 5 de um total de 5 estrelas

I ordered a book from Dungeonland that arrived well packaged and the book itself was sealed with shrink wrap. Unfortunately the book had some damage; pages had torn corners and many of the pages were... Ver mais

Avaliado com 5 de um total de 5 estrelas

The Greatest supplier of Tabletop RPGs and related items out there. Everything a hobbyist needs under one roof, from great prices, excellent delivery times, expansive selection, swift responses. Been... Ver mais

Avaliado com 5 de um total de 5 estrelas

Arrived quickly and packed brilliantly, with a nice discount for some very minor damage that I certainly wouldn't have noticed in any other store, or cared about anyway. The free digital copies were a... Ver mais

Detalhes da empresa

  1. Casa de apostas
  2. também em
  3. Livraria
  4. Loja de Jogos

Escrito pela empresa

Dungeonland is a Blackpool, UK, based specialist retailer of tabletop roleplaying games, dice, and miniatures. We have physical premises available to visit and around 6,000 different products available.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

788 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(788)

73 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Poor customer service.

The business offers 24 hour delivery. Unfortunately due to volume of orders they were not able to fulfil this. Fair enough, everyone gets busy at this time of year - but then refused to process a refund for five days after I contacted to cancel. They spent more time arguing with me about issuing the refund than it would have taken to issue the refund which is just mindboggling. It takes moments to issue a refund and I probably would have used them again; as it is now, not a chance. I cannot recommend this shop due to this poor experience.

30 de dezembro de 2025
Avaliação não solicitada
logotipo da Dungeonland

Resposta da Dungeonland

We offer a 24 hour Parcelforce courier service, not a 24 hour delivery. Our checkout advised you delivery within five days. It was Christmas week, and we had backlogs of well over a hundred orders. You asked to cancel, and we said no problem, and informed you that we process all orders in the date and time order they come in and it would be two days before we got to your order. At that point, you started to threaten us with legal action. Which was bizarre. You had no understanding it was Christmas and we had backlogs, and no understanding that there were many customers waiting to be dealt with before yourself, customers that had placed their orders days before you had. In the end you jumped the queue, and we gave you a same day refund. And you still complained. I appreciate a refund can be processed in five minutes, but what you didn't appreciate is that all the customers before you could also probably have their orders processed in five minutes each, but they were waiting patiently, in the queue. You wouldn't queue, insisting we do everything immediately for you, and that was the real problem.

Avaliado com 5 de um total de 5 estrelas

Asked many questions and they were happy to answer

Asked many many questions and was answered with an apology because it was their busiest time (Black Friday week), was even invited to the shop for a chat to discuss which game would suit.
Ended up buying a system from them and it was swiftly dispatched and arrived in days.

Will be using again and taking a trip to visit them.
10/10 for customer service.

20 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Speedy shipping

Great service received from Dungeonland. My first purchase with them and it was extremely good. I ordered a couple of figures on a Tuesday and they arrived by Thursday. Speedy shipping and delivery. Would purchase from them again.

18 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent company

A good thorough website and the item purchased arrived in good time and as advertised.
I didn't have any direct interaction with the company but thought their service was excellent

31 de julho de 2025
Avaliado com 5 de um total de 5 estrelas

Flamecraft

The website is easy to use, the price of the product and shipping were good and it was shipped very quickly

10 de novembro de 2025
Avaliado com 5 de um total de 5 estrelas

Great RPG Shop

Always fast, reliable and helpful, plpus bricks and mortar. Knocks other retailer into a cocked hat.

5 de novembro de 2025
Avaliado com 5 de um total de 5 estrelas

Good service, happy customer

I hadn't used Dungeonland before, so I wasn't sure what to expect. However, I'm happy to report that it was a good online shopping experience. The price was good, the communication was thorough, the delivery was quick, and the item was well packaged.

So, overall, I have no hesitation in recommending Dungeonland and I would be happy to use them again.

7 de novembro de 2025
Avaliado com 5 de um total de 5 estrelas

Reliable and quick

My order was dispatched swiftly and well packaged. The PDFs were available immediately as they were included in my purchased items. Dungeonland is a great shop, I just wish it were close enough for me to go and browse instead of having to order via the internet!

3 de setembro de 2025
Avaliado com 5 de um total de 5 estrelas

Awesome company

Awesome company, amazing.communicatuon, completely trust their postal estimates and they stock the best products.

6 de setembro de 2025
Avaliação não solicitada

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