Duvalay Avaliações 2.162

Resposta de Duvalay

Há 5 dias

Hello Louise

Thank you for your kind review.

We’re really pleased to hear your order arrived quickly and that you’re happy with the quality of your product. It’s always great to know our customers are satisfied with both our service and what they receive.

We appreciate you taking the time to leave feedback.

Kindest regards
The Duvalay Team

Resposta de Duvalay

Há 5 dias

Thank you so much for your wonderful review, Fin.

We’re delighted to hear that you had such a positive experience with us as a returning customer, and that you’re enjoying the comfort and ease of use of your Duvalay product — especially knowing it’s helping with your back.

It’s fantastic to hear your kind words about Jay; we’ll be sure to pass on your feedback. Our team takes great pride in providing helpful and knowledgeable service, so this really means a lot.

We’re also pleased that everything went smoothly with delivery and that our new website made your experience even better.

Thank you again for your recommendation and continued support.

Warm regards,
The Duvalay Team

Resposta de Duvalay

Há 5 dias

Hello Bob

Thank you for your lovely review.

We’re so pleased to hear that you found your Duvalay easy to set up, cosy on those colder nights, and just as simple to roll up in the morning. It’s exactly the experience we aim to provide.

It’s also great to know you feel it offers such good value — that means a lot to us.

Thank you for your support, and we hope you continue to enjoy many comfortable nights ahead.

Warm wishes
The Duvalay Team

Resposta de Duvalay

Há 5 dias

Hello Susan

Thank you for taking the time to share your feedback.

We’re very sorry that there was an error with your bespoke sheets, as we understand how important it is to get made-to-measure items exactly right. That said, we’re really pleased we were able to resolve this promptly once you brought it to our attention.

We truly appreciate your patience and understanding while we put things right, and we’re glad to hear you were happy with the service overall.

Your feedback is invaluable to us.

Kindest Regards
The Duvalay Team

Resposta de Duvalay

Há 5 dias

Hi Ceryl
Thank you for your fantastic review.

We’re delighted to hear that you’re so pleased with your mattress topper and fitted sheet, and that our team could support you with measurements to ensure the perfect fit for your motorhome. Providing detailed guidance, including tailored information, is something we take great pride in.

It’s wonderful to know everything arrived quickly and fitted perfectly.

Thank you for your recommendation — we really appreciate your support.

Kindest regards
The Duvalay Team

Resposta de Duvalay

Há 5 dias

Hello Mike

Thank you for your kind review.

We’re so pleased to hear that you’re happy with the service and the quality of your made-to-order sheets. It’s great to know they met your expectations.

We really appreciate your support and hope to assist you again in the future.

Best wishes
The Duvalay Team

Resposta de Duvalay

Há 5 dias

Hello Alan
Thank you for your fantastic review.

We’re delighted to hear that you’re so pleased with both the service and your product, and that it’s helping you enjoy a comfortable night’s sleep. It’s especially rewarding to know that it’s making a positive difference given your spinal condition.

Thank you for your recommendation and for choosing Duvalay — it really means a lot to us.

Kind regards
The Duvalay Team

Resposta de Duvalay

Há 5 dias

Hi Bryan
Thank you for taking the time to share your feedback.

We’re sorry to hear there was an issue with the topper you received, but we’re very pleased that Jo was able to resolve this quickly and efficiently for you. We’ll be sure to pass on your kind comments to her – she’ll be delighted to hear them.

We really appreciate your understanding and are glad we could put things right. If there’s anything else we can help with, please don’t hesitate to get in touch.

Warm regards,
The Duvalay Team

Resposta de Duvalay

Há 5 dias

Hi Isabel
Thank you for your wonderful review!

We’re delighted to hear that your second sleeping bag with Freshtec memory foam arrived quickly and met your expectations, especially in time for your Easter holiday. It’s great to know our team could provide a smooth and efficient experience from order to delivery.

We really appreciate your continued support and hope you have many comfortable trips ahead!

Warm regards,
The Duvalay Team

Resposta de Duvalay

Há 6 dias

Hello Isabel

Thank you for taking the time to share your feedback.

We’re pleased to hear that you found the ordering process straightforward and that your delivery arrived promptly. However, we’re sorry to learn about your experience with the smell from the foam.

What you’re describing can occasionally occur with new foam products and is known as “off-gassing.” This is a natural and temporary process where a new product may release a slight odour after being unpacked. We’d like to reassure you that we have not changed the type or quality of foam used, and that this is completely harmless.

While this isn’t something we commonly hear from customers, we do understand that sensitivity to new product odours can vary from person to person. The smell should continue to fade over time, particularly if the product is left in a well-ventilated space, as you have been doing.

We do appreciate that it can be unpleasant initially, and we’re grateful for your patience while it dissipates. If you have any ongoing concerns, please don’t hesitate to contact our team and we’ll be more than happy to help further.

Thank you again for your feedback.

Kind regards
The Duvalay Team

Resposta de Duvalay

Publicado há 6 dias

Hello Jude

Thank you for your lovely review.

We’re so pleased to hear you’re enjoying the Duvalay sleeping bag system and —there’s nothing better than being warm, cosy, and comfortable all in one!

It’s great to know it’s working so well for you.

Thank you again for sharing your feedback.

Kindest regards
The Duvalay Team

Resposta de Duvalay

Há 6 dias

Hi Mark
Thank you for your kind review.

We’re really pleased to hear that your Duvalay sleeping bag bundles arrived promptly and that you’re happy with the quality. We always aim to deliver products that are well worth the investment, so it’s great to know you feel you’ve received value for money.

It’s lovely to hear you couldn’t be happier—that means a lot to us.

Thank you again for your feedback.

Kind regards
The Duvalay Team

Resposta de Duvalay

Há 6 dias

Hello Mark
Thank you for your fantastic review.

We’re so pleased to hear that everything from ordering through to delivery went smoothly, and even more so that the product has made such a difference. “Like sleeping on a fluffy cloud” is exactly what we love to hear!

It’s great to know your Duvalay has been a real game changer for you.

Thank you again for sharing your experience.

Best wishes
The Duvalay Team

Resposta de Duvalay

Há 6 dias

Hi Michael

Thank you for such a brilliant review—it really made us smile!

We’re delighted to hear you’re enjoying your Duvalay so much, even if it’s been keeping you a little too comfortable to get around to leaving a review! It’s great to know you were happy with both the service and the value as well.

We’ll let you get back to that well-deserved lie down—clearly the product is doing its job perfectly!

Thanks again for taking the time to share your feedback.

Kindest regards
The Duvalay Team

Resposta de Duvalay

Há 6 dias

Hi David
Thank you so much for your wonderful review.

We’re delighted to hear that you’ve loved your Duvalay sleeping bags for so many years and chose to return to us for your new set—that really means a lot. It’s great to know your order arrived quickly in time for your Easter trip and was exactly what you were expecting.

We hope your new Duvalays bring you many more years of comfort on your motorhome adventures.

Thank you again for your continued support.

Kind regards
The Duvalay Team

Resposta de Duvalay

Há 6 dias

Hello Paul
Thank you for your great review.

We’re so pleased to hear that you’re happy with your choice and that the quality and delivery met your expectations. It’s always our aim to provide products our customers can rely on, along with a smooth and efficient service.

We really appreciate you taking the time to share your feedback.

Best Wishes
The Duvalay Team