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Dyno-Rod - Plumbing Staffordshire Avaliações 

210
•
O TrustScore é 4.5 de um total de 5

4,3

Blackroc Building, Unit 2, Drummond Road, Astonfields Ind Estate, ST16 3HJ Stafford, Staffordshire, GB

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I was kept informed and advised re the job I needed to have done. The service over the phone to the plumber changing the mixer tap was polite and efficient and the cost was reasonable. Thanks to Dyn... Ver mais

Avaliado com 5 de um total de 5 estrelas

Not only did the Dyno crew fix the water leak on my driveway, they ensured all wet clay was disposed of and replaced first with sand, to blanket my water pipe, and then 20 sacks of soft sandy gravel t... Ver mais

Avaliado com 5 de um total de 5 estrelas

DYMO-ROD is reliable and trustworthy team, and I never fault in trusting their decision, such as that given recently. Thank you Team DY WO 624028

Avaliado com 5 de um total de 5 estrelas

Had a few issues that required attention. A leaking bath mixer tap and two toilet cisterns that hissed when flushed, taking longer than usual to fill up. Tried to get a local plumber but they class t... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Encanador
  2. também em
  3. Desentupidora

Escrito pela empresa

Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.

The Dyno-Rod difference

No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee

Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.

Informações de contato

  • Blackroc Building, Unit 2, Drummond Road, Astonfields Ind Estate, ST16 3HJ, Stafford, Staffordshire, Reino Unido

  • 0133 289 7819

4,3

Excelente

O TrustScore é 4.5 de um total de 5

210 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,3

Todas as avaliações

(210)

8.395 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

What an aweful experience

What an aweful experience! After spending 8 hours waiting for Dynorod I rang customer service to be told the job had been cancelled! No one knew why. I demanded to speak to a manager who wanted me to wait another week I demanded a visit the next day. Next day the plumber arrived and said we needed a part he would get back to us. No one got back after 4 days so I rerang the manager who finally got the booking arranged. The actual plumber who did the job arrived as arranged and did a good job.
Dynorod is owned by British Gas who told us to use Dynorod. The Dynorod customer service was aweful I wouldn’t use this company again!

6 de fevereiro de 2025
Avaliação não solicitada
logotipo da Dyno-Rod - Plumbing Staffordshire

Resposta da Dyno-Rod - Plumbing Staffordshire

We understand your frustration with the experience you had. It sounds like you encountered several challenges with our service, including communication issues and delays. We apologize for the inconvenience this caused. We value your feedback and will use it to improve our processes and ensure a more positive experience for future customers.

Avaliado com 5 de um total de 5 estrelas

Excellent service so far

Clive was brilliant in finding the source of our leak - he's coming back to fix the issue next week. He's professional, friendly and helpful

12 de fevereiro de 2025
Avaliação não solicitada
logotipo da Dyno-Rod - Plumbing Staffordshire

Resposta da Dyno-Rod - Plumbing Staffordshire

We're so glad to hear that you had a positive experience with Clive. It's wonderful to know that he was able to find the source of your leak and that he's coming back to fix it. We appreciate your kind words about his professionalism, friendliness, and helpfulness.

Avaliado com 5 de um total de 5 estrelas

Fast friendly service

Fast friendly service, fixed an issue with our toilet in no time at all! Thanks John!

11 de fevereiro de 2025
Avaliação não solicitada
logotipo da Dyno-Rod - Plumbing Staffordshire

Resposta da Dyno-Rod - Plumbing Staffordshire

Thank you for your kind words! We're thrilled to hear that you were happy with the service you received. We strive to provide fast and friendly assistance to all our customers. We appreciate you taking the time to share your positive experience.

Avaliado com 5 de um total de 5 estrelas

John sorted out leaking toilet waste

We had John come and sort our problem with a leaking drainage conector on the toilet. It could not be sorted on the first trip as the toilet had been concreted to the tiles and not be moved easily. John took time to think about a solution and came back to sort it out professionally and with a welcome friendly manner. Great job John.

10 de fevereiro de 2025
Avaliação não solicitada
logotipo da Dyno-Rod - Plumbing Staffordshire

Resposta da Dyno-Rod - Plumbing Staffordshire

We are so pleased to hear about your positive experience with John. It's wonderful to know that he was able to find a solution to your leaking drainage connector, even when faced with a challenging situation. We appreciate you taking the time to share your feedback and commend John for his professionalism and friendly demeanor.

Avaliado com 5 de um total de 5 estrelas

Extremely helpful and professional.

The operative was knowledgeable and really helpful in explaining my issue. I was given advice regarding the fitting of a ‘surestop’ to assist me as I am unable to access my stopcock. This was followed up by a fitting appointment. The operative arrived on time and the work was completed swiftly with no mess or disruption.

20 de janeiro de 2025
Avaliação não solicitada
logotipo da Dyno-Rod - Plumbing Staffordshire

Resposta da Dyno-Rod - Plumbing Staffordshire

Thanks for your feedback. will pass on to the engineer.

Avaliado com 5 de um total de 5 estrelas

The guys came out nice and early made…

The guys came out nice and early made sensible suggestions for my kitchen tap which was very loose tightened it right up and so far so good! Efficient and honest engineers.

6 de janeiro de 2025
Avaliação não solicitada
logotipo da Dyno-Rod - Plumbing Staffordshire

Resposta da Dyno-Rod - Plumbing Staffordshire

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience. We appreciate you taking the time to share your thoughts on the efficiency and honesty of our engineers. It's rewarding to know our team's efforts in providing excellent service are valued. We strive to ensure all our customers receive the same high level of care and attention. We hope you continue to enjoy your newly tightened kitchen tap. We're always here should you require our services again in the future.

Avaliado com 4 de um total de 5 estrelas

Although no fault of theirs the items…

Although no fault of theirs the items arrived damaged but were quick to come back and sort the job..Lianne,John and all were very good,helpful and polite...overall a thumbs up 👍

22 de novembro de 2024
Avaliação não solicitada
logotipo da Dyno-Rod - Plumbing Staffordshire

Resposta da Dyno-Rod - Plumbing Staffordshire

We appreciate your kind words about Lianne, John, and the team. We're sorry to hear about the damaged items, but we're glad they were able to help resolve the issue quickly.

Avaliado com 5 de um total de 5 estrelas

Quick efficient service

Attended promptly as we were advised , he was friendly and courteous and managed to diagnose and resolve our problem quickly .

10 de novembro de 2024
Avaliação não solicitada
logotipo da Dyno-Rod - Plumbing Staffordshire

Resposta da Dyno-Rod - Plumbing Staffordshire

Thanks for your 5 star rating

Avaliado com 4 de um total de 5 estrelas

The job is done

I called dyno-rod to swap some of my taps over I went online and filled a little form in and I thought this is brilliant Instead of ringing loads of time wasting plumbers from Google these will come within 3 days but then the Friday before the weekend I got a call from them to talk through the issue which is / was fine they my options was to get a quote when the engineer came then re book for the job as they couldn't promise there would be a time slot OR pay over the phone for 2 hrs labour incase the job took that long £90 per hr so I opted for this to have peace of mind and reliability from a reputable firm Instead of a self employed guy who may or not turn up or don't want the job as it's too small for them.

The gut turned up he was nice polite great guy he was at my house 20 mins and I had to pay for 2 hr slot incase it took that long.

Obviously they have to fill diary's and now how many jobs they got in for that day just bit of a sting that a qualified plumber with all the right tools would take 2 hrs to change a tap.

I paid for peace of mind and reliability
I'd still recommend Dyno-rod for this reason

4 de novembro de 2024
Avaliação não solicitada
logotipo da Dyno-Rod - Plumbing Staffordshire

Resposta da Dyno-Rod - Plumbing Staffordshire

Thanks for the recommendation, your customer is most valued

Avaliado com 5 de um total de 5 estrelas

Excellent Efficient Service

Was very respectful and wore foot protectors when inside. Knew exactly what the issue was within minutes with the water tank, had all the parts in the van so no waiting for anything. Very clean and tiday when the repair was completed. Thank you so much!

15 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quick, friendly, professional & clear service

Able to book an appointment for the next day. Had a call to say the plumber was on the way. Friendly and professional guy who found the problem, gave us some honest and clear advice. Offered to resolve the issue straight away with a decent price. Very happy with the service and speed. Everything explained really clearly

18 de julho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor communication

Still waiting ,after 13 hrs ,leak under bath ,causing damp wall ,when phoned to see where the team was after being told it would be a few hours ,apparently the plumber knocked on the door and got no answer so went.He could have pressed the ring door bell or tekephoned but didn't ,,so waited in all this time ,,who would go out and leave a leak if a plumber was expected.,and our 2 cars were on the drive .

28 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

toilet was not flushing

Called at 1.23pm as my toilet was not flushing. By 3pm a lovely chap called Clive had been,mended the toilet (2 separate parts were broken),cleaned up after himself and gone. Couldn't rate the service high enough

27 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Overflow problem.

Ollie from Dyno called quickly.
He was friendly professional and fixed then explained the problem.
Well done and thanks.

16 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent job

Excellent job, friendly and informative did an excellent repair and cleaned up everything at the end making pavings safe again above the mains water pipe leak.🤙😎😈

3 de junho de 2024
Avaliação não solicitada

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