East Midlands Airport Avaliações 

At airport for flight to Tunisia on Sunday 15th September 5am.joined the Queue. Problem with the baggage belt ???? Not many staff on . No one tell us anything unbelievable luggage everywhere checked in then told 2 just leave luggage. All the time announcements going don't leave ya luggage unattended was a joke Tui was terrible no communication.Was told on the flight only a few cases made it on, but the rest would be following lol was a bigger joke when we got to Tunisia had to go & yet again Queue at lost luggage poor woman having to write everything down ,she was on her own to start with ran out of forms after about 3 so i handed paper out for people to write all information down was crazy !!!!hyes we had to make do with what we had on. till the Wednesday when we had to get a taxi to pick up from Tunisia airport . Tui wasn't very helpful would never recommend them 2 any1 ,as for East midlands communicate plz with your travellers. but most of all you must have a maintenance team & a plan for when things go wrong lady c

Shocking
I was looking forward to a stress free holiday after a very busy few months at work
Started with a very rude and don’t want to be here attitude from a young girl at the fast track security wanted me to take my cosmetics out of a clear bag the same size as hers but transfer them into hers
We travel back and forth every few weeks and this is the first time I have experienced this
The next drama was my had luggage which supposedly bulging I might add smaller than normal and definitely much smaller than the people behind me but yet she picked on mine
The final straw was that they had an issue with my passport that I have traveled all over the word with and recently around America all ok except at East Midland
If you can avoid traveling from this airport I would definatley recommend you do so
Staff inexperienced no training in customer service
Shocking shocking experience not a good start to anyone’s holiday
It has put me off this airport until they get them selves sorted
From a very unhappy traveler

It should be a minus star

We used this local airport back in July and having just returned from another flight using Birmingham (second time this year) and comparing the two, I feel I need to write about my experience at EMA.

Ridiculous parking charges aside at EMA (hence 4 star rather than 5), we found the experience of checking in great (Jet2, super helpful and friendly staff on hand throughout), the security was surprisingly smooth with music playing and smiling staff (really made the experience stand out for us, so different to the usual quiet, miserable experience of going through security!), good duty free shop and not bad (albeit crowded) restaurant/bar/foodie areas. Various good views of the runway throughout and lots of natural light whilst waiting for the flight.

Great local airport that serves quite a few destinations but fundamentally, helpful and friendly staff everywhere throughout, all with good customer service skills that make it stand out to us when comparing to other airports like Birmingham.

Very disappointing experience. After a delayed flight arriving at 1.30 am, we were faced with long queues for passport control. This meant that we missed our Skylink bus, having to wait a further hour for the next.

The facilities whilst we waited were terrible. The toilets were disgusting. Old, dilapidated and dirty. The only cafe facility open was Greggs, which was awful - food all over the floor and tables. Looked like it hadn't been cleaned for days.

A nightmare experience. We hadn't used E Mids for a while and won't be rushing back.

Absolutely dreadful. Conveyor belts not working at check in it was chaos - jet2 told us that they just hadn’t opened yet!!! The whole airport was just heaving. We arrived in skiathos where we were informed that our cases along with the other 140 passengers, were still in East Midlands. I would have preferred to have had the choice and stay at home. Jet2 were lovely but no real information about when we might get our cases. East Midlands airport was dreadful - avoid.

Absolutely shocking, conveyer belt not working, staff say then cases will go on manually, arrived in Lanzarote & no cases for 300 passengers, the flight should never of left East Midlands airport TUI £100 per case case it’s Sunday shops closed a disabled son without any clothes truly shocking. Go to another airport……………

Zero stars if it would allow . I’m actually here now . 2 hour queue to check in due to conveyors not working so the luggage was everywhere in the check in area awaiting staff with trolleys to take it to where it needed to go . Then the queues at security , shocking . By the time we got through , had a coffee , it’s now time to board . Terrible airport which we didn’t choose , it was changed by TUI from B’ham airport

Have just read on line that MANCHESTER AIRPORT WHO OWN EAST MIDLANDS HAVE BEEN VOTED TBE WORST AIRPORT TO FLY FROM.IN THE U.K !!

NOT SURPRISING EAST MIDLANDS RUDE BORDER FORCE STAFF WHO SHOUT AT U.K CITIZENS WITH VALID U.K PASSPORTS TO USE THE E GATES !!!! WHILE MOST DONT WORK!!

BORDER FARCE WONT SHOUT AT THE ILLEGALS who land on our beaches with no passport because they don't want to violate there human rights!!!! .... while there sorting out there 4 star hotels .....and make sure the heatings not to low in the winter months in there new homes.. ... while our pensioners freeze to death!!!

Going for a short break in Eire, arrived at EMA and after checking in a lovely young lady named Chloe came to find me, took me to get a snack and came back when the flight was called. She got me to the front of the queue and I was boarded first. After she got me seated I was advised that she had arranged for a car for me at the bottom of the steps when I disembarked as Dublin was a large airport. I was first off and straight through to the exit where my lift was waiting. An absolutely first class service. Returning wasn't quite as good at the Dublin end but understandable with the sheer volume of passengers, once back into EMA it was good.
***** All I can say is Chloe is a star *****

Don't waste your money.
East midlands airport Escape lounge - Hot and cold food is awful. Chicken drumsticks were all spicy. pasta was gloopy. Potato salad tasteless. 3 choices of Sandwiches where also tasteless. Cheese and crackers, crackers were soft as they where left uncovered. Muffins and donuts were old and dry. No kids choices, not even chips.
The only good thing was the drinks, but even then you couldn't order a brandy etc. without a mixer.
Staff aren't very friendly.

My wife had a medical emergency and I had to stop on red lines at East Midlands Airport on 24/7/2024 Excel Car Parking Services (VCS) issued a PCN. Initially EMA would not help us. We appealed and Excel (VCS) rejected our appeal on 20/8/24. Having reported the matter to the press the head of media at EMA has 'instructed' Excel to cancel the parking charge notice. An article on the matter has been published in the Nottingham Post newspaper and online today (28/8/2024). Please beware if you have a breakdown, flat tire, medical emergency or even if you stop on a red line briefly while queuing to get in the EMA car park or drop off area, Excel can and will issue a parking notice and (if you have a valid appeal reason) you have little chance of getting your PCN cancelled unless you contact the media and shame this company into submission. In the Excel rejection letter they said 'signs on site clearly display a Helpline telephone number which is available for use by motorists who have any problems or queries' I recommend that all EMA car park users locate the signs in the car park, take a photo and put the number in your phone. I hope you never have to deal with this company - there are a disgrace, they issue a ticket for £100 and if you complain to the regulator (IAS) and IAS reject your appeal Excel (VCS) increase the fine to £170 and threaten County Court proceedings if you don’t pay. These practices should be made illegal and EMA should terminate their contract with them.

Me and my partner who was having to use crutches due to a hip operation. The assistance lady when we departed on the 15 th August was very helpful . We arrived back on the 22nd August and had great assistance again. Many thanks to the lady who helped on departure and the lady who was driving the airplane assist vehicle , and the two girls who got us through passport control and took us to the bus stop. Brilliant service and was greatly appreciated . Thankyou so much !

I like East Midlands because it is a small friendly Airport.Even better if you book the escape loung, 2nd time and again a lovely retreat from the hustle and bustle.The Lady on reception was lovely and made sure our group of 5 were comfortable and settled. Good Food, Nice people

Terrible experience parking at this airport. Not only did I have to pay £8 just to pick up my daughter, I then got charged £60 for lingering near the car park whilst deciding which car park to choose. It was 11.30 at night and no-one was around so I was not obstructing anyone. Complete rip-off.

The airport itself no issue
This review is about the airport parking and pick up points and the woman working there.
My first time using this airport and also my dad's first time going to this airport.
I had arranged my dad to come pick us up. Yesterday 7th August. Between 4pm and 5pm I can't remember the exact time.
Due to my plane being delayed and having not been given a estimated time of arrival I had told my dad to park somewhere else near by and I'd ring him once off the plane. Anyway I rang him and he set off. He got there within 5 minutes of the call.
My dad told me when he arrived and spoke to the woman at the barrier ( through the speaker) she was very abrupt and nasty with him.
He said asked it the carpark was free for an hour as he had read this somewhere. He said she practically bit his head off and said it wasn't free and he was to pre book. But it was the tone of her voice and how she shouted it.
My dad is 70 years old, he's not very good with online and modern type things.
This was his first time coming to the airport , how would he know?.
Anyway he said he was asked to collect a token.
He didn't know how to get to the short stay bit as he said he thought was for taxis and authorised vehicles only.
Anyway he had literally only been parked up 9 minutes before we got to his car and was ready to leave. He put the token in machine and it came to £6 , £6 for 9 minutes absolutely ridiculous.
But my annoyance is more with hearing of how the staff member spoke to him.
Doesn't cost anything to be kind.

I left my rucksack at Greg’s at the arrivals, Did not miss it for about 4 hours, my daughter rang Greg’s and they said it had been found, and handed over to security.
We telephoned and a lady name Sarah was so helpful, she said she would look into and ring back, which she did. I drove to the drop off point, and they came out with my rucksack,with everything in. Thank you so much. Excellent service very impressed.

Read the reviews on here after I'd booked, wondered what I'd let myself in for!!! We travelled the first Friday of the school holidays used Mid stay 3 car park and no fast track. From arrival at car park to departure lounge took 25 minutes, staff at security were great, helpful and cautious. Seating is limited in departures but we found a seat straight away and as there is a frequent turn over as flights leave there didn't seem to be people standing or sitting on the floor. Toilets were fine, the horror stories from some months / years ago seem in the past. Coming back a week later thirty minutes from touch down to leaving the car park. Definitely be using East Midlands again

The assisted travel was great through security and check in and I felt supported. However the assisted travel I had was for arthritis and being unable to stand for over a few minutes. This was all explained hence the fast track through security. But when it came to my pre boarding there was a group in front who had 1 assigned travel and 10 people accompaning him. That was not at all necessary and as a result hardly made any difference for boarding as we only went 1 minute faster. Equally I was extremely disappointed with Frankie and bennies. As someone who is celiac there menu states that they can make GF pizza and pasta. Brilliant. The menu they also give you states this. But when I went to order a GF pizza I was told that the menu is wrong as it is a street menu and does not apply here. I could only have 2 pasta options as a GF. Personally I plan what I’m going to eat first as a celiac that is essential. So for that to be completely wrong is very disappointing. Not overly impressed with my visit.

I am due to pick up my elderly parents they should arrive at 00.35 lucky my dad got a message to me to tell me they where running 2 hour behind but the arrival time still says that they are due on time this would mean I would have been sitting on a car park at expensive cost waiting. I think they should keep arriving times up to date

If I could give a zero score I would! We recently missed a flight to Dublin due to the airport website and screens in the airport showing the incorrect departure time. The airline have informed us that this error was due to the airport. Not only have the airport refused us any compensation for the flights they will also not allow any reduction on the airport parking which has resulted in costing us nearly £50 for less than 3 hours! This was our first flight abroad in over 20 years due to my ill health and we were really looking forward to our break away!