Jeg modtog leveringen fem dage efter den lovede leveringstid, men det var ikke mit dokument, jeg modtog, men en anden persons. Derefter gik der yderligere en uge, før de endelig kunne sende mig min... Ver mais
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Veja o que dizem as avaliações
Bad process. Poor communication. Changed payment method when nearly reached due date without discussing in advance. No response to my emails sent to many persons in charge including central email addr... Ver mais
A empresa respondeu
I have been working with EasyTranslate as a freelance linguist and I can't recommend it enough. All the project managers are super friendly and helpful. There have been a few payment delays in the pas... Ver mais
EasyTranslate has always provided the best service to us. There translations work is really professional, fulfilling perfectly our technical requirements. The lead-time they are offering is just a... Ver mais
A empresa respondeu
Detalhes da empresa
- Empresa de Software
- também em
- Tradutor
Escrito pela empresa
EasyTranslate offers translation management, cutting-edge generative AI and collaboration with freelance translators/copy editors - all on one platform. Whether you’re looking to create content from scratch, translate your website, webshop, CMS or more - we have all the tools you need to succeed. Integrate with our many no-code plugins and automate your entire translation and content generation processes. We’re determined to find the perfect solution for any business wanting to go global. Our holistic software is used by hundreds of B2B customers around the globe, enabling them to emerge and upscale in international markets.
Informações de contato
Titangade 9-11, 2200, Copenhagen, Dinamarca
- +45 70 20 55 50
- hello@easytranslate.com
- www.easytranslate.com
3,4
Bom
493 avaliações
Sem histórico recente de pedidos de avaliações
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Não respondeu a avaliações negativas
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Thank you so much
Thank you so much. it is always great to cooperate with you and I appreciate being patient with me concerning the payments. I have to really thank the Finance Department and especially DANIEL VISBY-CARLSEN who have worked so hard to facilitate the process of paying. Thank you Daniel for being so kind and patient.
26 de maio de 2021
Avaliação não solicitada
Paid an invoice and spoken to there…
Paid an invoice and spoken to there team countless times and they sent DEBT COLLECTORS!!! I showed EasyTanslate and debt collector the PAID invoice and they said it was finally sorted. Just got another email saying debt collectors coming AGAIN! DO NOT USE THIS SERVICE! Ive spent over 15 hours sorting and they have zero skills in communication...ironically
23 de abril de 2021
Avaliação não solicitada
Poor quality
The quality has really gone down the drain. My experience earlier was great but that is not the case any more. The translations have been so poor that our client asked us to find another agency for a new translation. Even though - we had to pay EasyTranslate!
19 de abril de 2021
Avaliação não solicitada
Resposta da EasyTranslate
Dear Marie,
We are sorry that the translation did not live up to your clients expectations. We always aim for the best quality possible. It is a part of our service to do stylisitic corrections after the translation is delivered, but we never heard any feedback on the translation - so we assumed that everything was okay. Usually when we recieve feedback shortly after delivery we are very quick and keen to go in and make stylistic adjustments to add the finishing touches.
In regards to payment, in this situation - we have to stick to our terms, since we did not receive any feedback about the translation task - before our payment reminder. Our translator has used time to do the translation, and of course requires payment for the work done.
Best regards
Your EasyTranslate team
Prompter und schneller Service
Prompter und schneller Service, und der Humor kommt auch nicht zu kurz. Alle vereinbarten Termine wurden eingehalten, Grund zur Reklamation gab es nie. Auch Beratung, wenn nötig, erolgt prompt. Auch telefonisch! Rundum zufrieden.
12 de março de 2021
Avaliação não solicitada
Resposta da EasyTranslate
Hi Rainer,
vielen Dank für deine tolle Bewertung. Wir freuen uns natürlich immer, wenn wir Arbeit mit Humor verbinden können und danken dir für dein kontinuierliches Vertrauen in unseren Service.
Bis zum nächsten Mal!
Dein EasyTranslate Team
It was the most horrible experience i…
It was the most horrible experience i have ever had with translation companies. They had to translate our text from english to finish, the whole translation was just gibrish like they used Google translate but even google translate is better. I made a complaint and had to follow up with them over a MONTH to get smth back. And now i got the reply that the new version is ready and when i opened the file it was empty with a note "set as completed but I didn’t remember to download the Finnish textfile! Sorry!!!Best wishes". Stay away from this company if you want to get a proper translation.
6 de novembro de 2020
Avaliação não solicitada
Resposta da EasyTranslate
Hi Ksenia,
We have tried reaching out to you, to hear more about your experience. We take complaints very serious, which is also why we would really like to get in touch with you to find out what has gone wrong, also to correct whatever mistakes that should've been made.
You are also more than welcome to reach out to me directly at reviews@easytranslate.com
Thanks.
Best
Kenneth & Your EasyTranslate team
Nem proces, hurtig og konkurrencedygtig
Har benyttet EasyTranslate af flere omgange - og er meget tilfreds med deres platform. De løser opgaverne rigtig godt, og det er en nem proces at skulle igennem.
6 de novembro de 2020
Avaliação não solicitada
Resposta da EasyTranslate
Kære Mads,
Tusinde tak for de flotte ord samt de meget flotte 5-stjerner. Dem er vi rigtig glade for 🤩 🤗
Vi håber at kunne hjælpe endnu mere i fremtiden 😊
Hilsen
Kenneth & Dit EasyTranslate team
Sehr gute Leistung
Sehr schnelle Bearbeitung. Kompetente Übersetzer. Sehr freundliche, professionelle Unterstützung. Ich bin äusserst zufrieden.
23 de outubro de 2020
Avaliação não solicitada
Resposta da EasyTranslate
Hallo Herr Staerk,
Wir bedanken uns recht herzlich für diese positive Rückmeldung zu unserem Service und zu unserem Team an Übersetzern! Wir freuen uns, Sie auch in Zukunfz wieder bei Ihren Übersetzungsprojekten unterstützen zu dürfen! 😊
Liebe Grüße,
Ihr EasyTranslate Team
Schnell, zuverlässig, kompetent, günstig!
Liebe Frau Theis,
herzlichen Dank für die unkomplizierte Korrespondenz und Auftragsabwicklung und auf eine weiterhin so gute und angenehme Zusammenarbeit! :)
Beste Grüße, Julia Brauer
23 de outubro de 2020
Avaliação não solicitada
Resposta da EasyTranslate
Liebe Julia,
vielen Dank für deine Review! Mit dir und deinem Team zu arbeiten ist immer eine mega Freude, daher kann ich das Kompliment nur zurückgeben.
Auf eine lange, erfolgreiche Zusammenarbeit!
Liebste Grüße,
Anita & dein EasyTranslate Team
Used their service twice and always and…
Used their service twice and always and it was impeccable. Fast, good price, quality and amazing customer service, especially Willem. Highly recommended!
17 de outubro de 2020
Avaliação não solicitada
Resposta da EasyTranslate
Hi Frieda,
Thank you so much for your very nice review and those 5-lovely-stars 🤩 🤩
We hope to be able to help you and your company in the future as well.
Best
Kenneth & Your EasyTranslate team
Hurtig og professionelt behandling af…
Hurtig og professionelt behandling af dokumenter til oversættelse
7 de outubro de 2020
Avaliação não solicitada
Resposta da EasyTranslate
Hej Marianne,
Tusinde tak for dine flotte 5-stjerner 🤩 og gode anmeldelse af os. Vi håber at kan hjælpe dig i fremtiden også 🤗
Hilsen
Kenneth & Dit EasyTranslate team
Bad process. Irreliable. No payment made to its vendor.
Bad process. Poor communication. Changed payment method when nearly reached due date without discussing in advance. No response to my emails sent to many persons in charge including central email address of finance and vendor management. Not got paid since May 2020.
22 de setembro de 2020
Avaliação não solicitada
Resposta da EasyTranslate
Dear Frana,
We always aim to have the best processes for our clients and suppliers. We are very sorry that we haven't responded to your e-mails, we will look into how that can happen. Your missing payments, was paid last week, and we have sent your confirmation for the payments via e-mail.
We are sorry for the delay, and hope that we have a chance to talk to you about what happened.
Best
Kenneth & EasyTranslate
great service highly recommend them
21 de setembro de 2020
Avaliação não solicitada
Resposta da EasyTranslate
Hi Gaber,
Thank you so much for your lovely rating and review🤩 - we are always very pleased when we get recommended.
Best
Kenneth & Your EasyTranslate team
Second chance
We ordered a few concepts translated - from English into 3 other European languages. The first round of translations was not satisfying - with many words and phrases which didn't make any sense. EasyTranslate listened to our complains, reworked the translations and proved in the ened that they can deliver a high quality. I would give even 5 stars if the high quality would have delivered in the first go.
1 de setembro de 2020
Avaliação não solicitada
Resposta da EasyTranslate
Hi Stephanie,
Thank you so much, for giving us a second chance, and we are very sorry we did not live up to the expectations in the first round. We are however happy that we have now done that.
We are looking very much forward to working with you in the future.
Best
Kenneth & Your EasyTranslate team
Welverdiende 5 sterren
Welverdiende 5 sterren. Goede service, goede communicatie.
26 de agosto de 2020
Avaliação não solicitada
Resposta da EasyTranslate
Beste Muhammed,
Super bedankt voor jouw positieve reactie! 🤩 Dat maakt ons uiteraard erg blij. Ik en wij kijken uit naar meer projecten samen met jou 🤗
Vriendelijke groet,
Willem en het EasyTranslate Team
Versprechungen können bei weitem nicht erfüllt werden!
Leider zum zweiten Mal ein Reinfall. Weder die vereinbarten Termine wurden eingehalten, noch entsprach die Qualität unseren Erwartungen - eine Muttersprachlerin, die angeblich Linguistin sein sollte, konnten wir in den Übersetzungen nicht erkennen. Satzstellungsfehler; Kommafehler; Wortkreationen, die nicht existieren; unverständliche Übersetzungen ... dies spricht in erster Linie dafür, dass eine Übesetzungapp den Job erledigt hat und das Korrekturlesen gar nicht oder nur sehr oberflächlich erfolgen. Aus diesem Blickpunkt ist es verständlich, dass das Geschäftsmodell von easytranslate auf Vorauskassa beruht.
Leider ist dies keine einmalige Erfahrung - aber sicherlich unsere letzte. Bereits im Herbst 2019 idente Probleme DE-FR, nun DE-IT.
21 de agosto de 2020
Avaliação não solicitada
Resposta da EasyTranslate
Sehr geehrter Herr Slavicec,
wie mehrfach telefonisch besprochen, wurde der Termin eines Folgeauftrages nicht eingehalten, damit wir sämtliche Texte von der gleichen Linguistin übersetzen lassen konnten, um unserem Anspruch an Konsistenz für sämtliche Übersetzungsprojekte gerecht werden zu können. Für die fehlende Kommunikation an dieser Stelle, Ihnen dies rechtzeitig mitzuteilen, haben wir uns bereits ausführlich bei Ihnen entschuldigt, aber auch auf diesem Weg können wir uns hierfür nur nochmals entschuldigen.
Bezugnehmend zu Ihrem Feedback zur Qualität: Diese haben Sie 11 Tage nach (fristgerechter) Lieferung der Übersetzung bemängelt, da diese hauptsächlich im Bezug auf Stilistik nicht Ihren Vorstellungen entsprach. Nach eingehender Prüfung dieser Texte, welche unseren Qualitätsstandards eine 80% erreicht hat, wurde Ihnen innerhalb von 2 Werktagen eine komplette und kostenfreie Überarbeitung geliefert damit Sie auch stilistisch mit den Texten zufrieden sind. Daraufhin haben wir leider bis heute (22 Tage später) keine Rückmeldung von Ihnen erhalten haben, ob Sie diese Texte Ihren Ansprüchen somit gerecht wurden. Sollte dies nach wie vor nicht der Fall sein, teilen Sie uns das gerne mit, sodass wir gemeinsam eine Lösung finden können. Wir arbeiten ausschließlich mit professionellen Übersetzern, keinen Übersetzung-Apps oder dergleichen, weshalb sowohl wir, als auch die Linguisten darauf angewiesen sind, Feedback zu erhalten oder Referenzmaterialien woran sie sich bzgl Tone-of-Voice o.Ä. orientieren können, denn dies bedeutet auch, dass nicht jeder Linguist immer zum Stil jeder unserer Partner passen kann und die Kommunikation diesbezüglich ist essentiell um eine perfekte Übersetzung erhalten zu können, die zu Ihnen, Ihren Vorstellungen und Ihrer Marke passt.
Herzliche Grüße,
Anita Theis
Regional Manager, - EasyTranslate & Team
The service was very responsive, quick and flexible.
The service was very responsive, quick and flexible. I cannot tell about the quality of the translation because it was not my mother tongue, but it looked professional. Recommended!
6 de agosto de 2020
Avaliação não solicitada
Resposta da EasyTranslate
Hi Enrico,
Thank you for your very kind review and perfect 5-stars. We are happy you enjoyed working with us on your translation task. We hope to be able to assist you in the future as well.
Best
Kenneth & Your EasyTranslate team.
Perfect!
I was very satisfied with the professional and fast service. Special thanks to Mrs Theis!
3 de agosto de 2020
Avaliação não solicitada
Resposta da EasyTranslate
Dear Matthias,
Thank you so much for the perfect 5-stars 🤩 And the very kind words. Your special thanks to Mrs. Theis, has been sent, and she was very happy to read the review 😊
Best
Kenneth & Your EasyTranslate team
Really bad quality of the FR to DE…
Really bad quality of the FR to DE translation. Had to pay 140 Euro for a translation that they obviously made with google translator/DeepL.com. I checked the text that had to be translated on DeepL.com and it was exactly the same outcome I got from easytranslate.
Would definitely NOT recommend it! I could have save the time and money and translate it by myself with Google Translator or DeepL.
I have to say that the service - that I have received - does not reach the standards that seem to be advertised on the website at all.
29 de julho de 2020
Avaliação não solicitada
Resposta da EasyTranslate
Dear Monika,
We are sad and very sorry that you are not happy with our services.
After your first feedback we had the linguist implement the preferential changes that you had for the document. We also asked the linguist to polish the overall tone of the document further to make it flow better.
It is quite unfortunate that we could not deliver a translation that matched your specific expectations for this specific document and the tone that you wanted.
At the same time please understand that a negative comment on quality without pointing out specific examples is quite hard to follow up with. Maybe if we had known better about your specific preferred terms in the first place we would have been able to match your needs better.
We hope that you find a solution that fits your needs better in the future.
Best
Kenneth & Your EasyTranslate team
Great service. Reliable and professional.
Quick and professional service. Received personal assistance throughout.
27 de julho de 2020
Avaliação não solicitada
Resposta da EasyTranslate
Dear Laure 😊
Thank you so much for the 5-perfect stars🤩, and the very appreciated comments about your experience with us. We hope to get a chance to help you in the future as well 😊
Have a very nice day.
Best
Kenneth & Your EasyTranslate team
Under al kritik.
Jeg har arbejdet som freelance oversætter hos EasyTranslate, men løn og arbejdsbetingelser var for ringe, så jeg fik job andetsteds. Det tog lidt tid, men med hjælp fra deres support har jeg nu fået, hvad de skylder mig. Alt vel her.
17 de julho de 2020
Avaliação não solicitada
Resposta da EasyTranslate
Kære Lars,
Tak fordi du tog dig tid til at skrive en anmeldelse.
Jeg er ked af at læse om din oplevelse🥺 Jeg ved du idag har talt med min kollega Hannah, og at der skulle være styr på det hele nu 🤗 Beklager du ikke har fået svar fra os på dine henvendelser, det får vi undersøgt hvorfor det ikke er sket.
Held og lykke (og tillykke) med dit nye job 😊
Hilsen
Kenneth & dit EasyTranslate
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