I’ve been really impressed with its performance. It is well-built, quiet, and very efficient at removing moisture from the air. It does exactly what it is supposed to do and has made a noticeable d... Ver mais
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Veja o que dizem as avaliações
This was our second purchase of an Ebac dehumidifier The first one (18 months old now) works very well and really 'sucks' the moisture that builds up over winter in the stone walls of our house.... Ver mais
A empresa respondeu
Ordered replacement carbon filters for dehumidifier online via their website, easy to process and pay. Arrived quickly and tracked and used DPD (my best rated courier provider). Item (pack of 3) fit w... Ver mais
A empresa respondeu
Quick reliable delivery, very helpful UK based staff on helpline - knowledgeable and polite. Very happy with dehumidifier purchased for my daughter’s damp flat. It’s working very effectively as is my... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We have one fundamental philosophy; understand our customers and engineer innovative products which meet their needs better than anyone else in the market. Our current chairman John Elliott founded Ebac in 1972. Starting as a one-man business, over the last five decades, Ebac has grown into an international manufacturer whose innovation has seen great success in the dehumidifier, water cooler, washing machine and heat pump markets.
Informações de contato
Ebac Group, Ketton Way, Aycliffe Business Park, DL5 6SQ, Newton Aycliffe, Reino Unido
- 0345 805 0000
- customer.services@ebac.com
- www.ebac.com
4,7
Excelente
8 mil avaliações
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Excellent service, would highly recommend
Excellent service, well priced, good communication, perfect delivery, & an excellent product!!! ….. would recommend highly, thankyou so much Ebac …… xx🌈
12 de março de 2026
Resposta da Ebac Ltd
Thank you so much for your amazing feedback Wanda,
We're thrilled to hear you were happy with the service, communication, and your product. Your recommendation means a lot to us.😁
Kind regards,
Natalie
This machine seems to fall below the…
This machine seems to fall below the quality I have come to expect from eBac, because:
1. There is no proper filter on the rear.
2. It left water over the floor the other night, which spilt from the tank after it had filled to the top. This suggests it is fitted with cheap, unreliable sensors.
16 de março de 2026
Resposta da Ebac Ltd
Thank you for sharing your feedback. We're sorry to hear that your experience hasn’t met the standards you expect from us. Your comments regarding the filter and the water tank are taken seriously, and we would really like the opportunity to look into this further for you. Please get in touch with our support team so we can investigate and help resolve the issue as you have purchased 2 we would need the serial number of the one your experience the issue with.
Kind regards,
Natalie
Dehumidifier order
Prefer to order the dehumidifier straight from the manufacturer as the service was easy to order and a excellent price including delivery & Ext Warranty.
5* Would Highly recommend this UK manufactured product
15 de março de 2026
Resposta da Ebac Ltd
Thank you for choosing to order directly with us Antony,
We're so pleased you found the process easy and great value, and we really appreciate your recommendation.
Kind regards,🙂
Natalie
Resposta da Ebac Ltd
Thank you for your wonderful feedback Derek,
We're delighted to hear you’re pleased with your new dehumidifier and the service you received.😊
Kind regards,
Natalie
Resposta da Ebac Ltd
Thanks so much for your lovely feedback Helen,
We're really pleased you’re happy with the product and delivery.
Kind regards,
Natalie
Great Product
Easy to order on the website.Found the product I was looking for and ordered it. It arrived in good condition,on time. The dehumidifier I bought was plugged in straight away and is at this moment working perfectly doing the job it was supposed to do.Can’t fault the product.
11 de março de 2026
Resposta da Ebac Ltd
Thank you for your wonderful review Phillip,
We’re delighted to hear that you found the ordering process straightforward and that your dehumidifier arrived on time and in perfect condition. It’s great to know it’s already up and running and doing exactly what you need.
We really appreciate your kind words and are so pleased you’re happy with your purchase. If you ever need any support, we’re always here to help.
Kind Regards,
Natalie
Smashing dehumidifier
Chose Ebac for a dehumidifier as they had a good range and also are made in Britain. Ordered via the website and the delivery was very quick. The unit works very well and has a smart feature on it. I did have issues linking the dehumidifier to the app on my phone, but after watching a YouTube tutorial it was done with ease. Highly recommend this range of dehumidifier’s.
11 de março de 2026
Resposta da Ebac Ltd
Thank you for your great review Tony,
We’re so pleased to hear you’re happy with your dehumidifier and that you chose Ebac for its British manufacturing and wide range. It’s fantastic to know the delivery was quick and that the unit and its smart features are working well for you.
We appreciate your feedback regarding the app setup too. While we’re glad the YouTube tutorial helped you get everything connected, we’ll certainly take this on board as we continue to improve the experience.
Thanks again for your recommendation it really means a lot to us.
Kind Regards,😊
Natalie
Excellent product
This is by far the best dehumidifier I have had. It’s literally as easy as switch to smart and go!
It arrived on time with great team communication and at a very competitive price.
11 de março de 2026
Resposta da Ebac Ltd
Thank you so much for your fantastic review Anna,
We’re delighted to hear that you’re enjoying your dehumidifier and finding the smart mode so easy to use that’s exactly what we aim for. It’s also great to know that our team’s communication, timely delivery, and pricing met your expectations.
We really appreciate you taking the time to share your experience, and we hope the product continues to serve you well😁
Kind Regards,
Natalie
2nd purchase.…
2nd purchase and both went well without problems, excellent equipment and working perfectly.
18 de março de 2026
Resposta da Ebac Ltd
Great to hear your second purchase went just as smoothly as the first. We're delighted everything is working perfectly and that you're happy with the equipment. 😊
Kind Regards,
Natalie
So far, so fantastically good
For starters, the ordering and delivery process, direct from EBAC was seamless. The dehumidifier was well packaged, with the attached info leaflet informative and simple to comprehend. It was also satisfying to note that the warranty etc was already activated hy EBAC.
Things only got better once we actually started the device almost immediately. We recently moved to a 17th century, lime wash rendered end of terrace cottage, and have become increasingly aware of moisture issues, particularly on internal bedroom walls. The amount of water removed from the environment is astonishing, with damp areas being almost completely negated, in both first and second floor rooms. Similarly the amount of condensation on wooden bedroom sash windows in the mornings is now almost non existent.
The Smart control system is also a real bonus, with hopefully a cost effective and efficient means of tackling the damp levels as and when they escalate.
We've only been using the EBAC for a couple of weeks, but so far, so fantastically good.
26 de março de 2026
Resposta da Ebac Ltd
Thank you so much for sharing your experience Malcolm,
We’re thrilled to hear that your EBAC dehumidifier is making such a noticeable difference in your home, especially given the challenges of a 17th-century property. It’s great to know that the ordering, delivery, and setup process was seamless and that the Smart control system is helping you manage moisture efficiently. Your feedback about the immediate improvement in damp areas and window condensation is especially rewarding for our team. We truly appreciate your kind words and look forward to continuing to support you in keeping your home comfortable and dry.
Best Regards,
Natalie
Ebac 2150e Dehumidifier
I recently purchased an Ebac dehumidifier, and it has been a total game-changer for my home. Living in a place where damp and condensation are constant battles, I was impressed by how quickly this unit pulled moisture out of the air. Within just 24 hours, the windows were clear, and that heavy, "musty" feeling completely vanished.
What really sets it apart is the Smart Control system. Unlike other models where you have to constantly mess with the settings, this one tracks the humidity itself and adjusts its run-time automatically. It’s incredibly efficient, which has been a relief for my energy bills. Plus, it’s surprisingly quiet—I can leave it running in the conservatory throughout the day and night without it disturbing anyone.
It feels sturdy and well-engineered, and knowing it’s specifically designed for the British climate gives me a lot of confidence in its longevity. If you’re looking to protect your home from mould or just want to dry your laundry faster indoors, I can't recommend Ebac enough!
I ordered direct from the Ebac factory at Bishop Auckland, and as I live in Spennymoor only a few miles from the factory I was hoping there was an option to pick up the unit in person, but unfortunately there wasn't an option to do this in the ordering process. The unit had to be transported to Newcastle to be delivered by DPD at a later date. DPD did a good job of delivery on the correct date at the right time, and I also knew the name of the driver.
Because I purchased direct from the factory I was offered the 5 year warranty.
13 de março de 2026
Resposta da Ebac Ltd
Thank you for such a detailed and fantastic review Alan,
We're delighted to hear your dehumidifier has made such a noticeable difference in your home and that you're enjoying the Smart Control features and quiet operation. We also appreciate your feedback regarding the collection option as this should of shown there for you as this is an option for customer to come to our shop here in newton Aycliffe.
Kind Regards,
Natalie
Very happy to buy British…
Very happy to buy British the main reason for purchase and support a British firm.
However despite reading other reviews about the spin cycle leaving clothes in need of a further spin adding more time to the wash decided to ignore and purchase. But am having same problem which is rather annoying. Trying to distribute clothing in drum in various ways in hope of solution. Apart from that am happy with machine.
10 de março de 2026
Resposta da Ebac Ltd
Thank you for your thoughtful feedback and for choosing to support a British company we really appreciate it. We're pleased to hear you're happy with the machine overall, but sorry to hear about the spin cycle issue. It may be worth reaching out to our support team so we can help with this for you. 😊
Kind Regards,
Natalie
Resposta da Ebac Ltd
Thank you for your lovely feedback Roy,
We're so pleased to hear you're very happy and that the product is doing exactly what it should.
Kind Regards,😊
Natalie
Ebac hot and cold 9kg washing machine repair
I have owned an Ebac hot and cold 9kg washing since September 2019 so still in the seven year warranty. The machine failed on Saturday 21 March. I reported to Ebac at 9:30 on Monday 23 March. My call was dealt with efficiently and politely with the promise that a repair engineer would make contact in 24 to 36 hours. I received a call at 13:00 on the 24 March to arrange a visit. On 25 March The engineer arrived on time and had replaced the motor by 9:30 exactly 48 hours after I reported the fault. Absolutely superb service.
25 de março de 2026
Avaliação não solicitada
Resposta da Ebac Ltd
Thank you for your detailed and fantastic feedback Alan,
We're delighted to hear your repair was handled so efficiently and within the expected timeframe, and that you received such superb service throughout. 😁
Best Regards,
Natalie
Great product
10 de março de 2026
Resposta da Ebac Ltd
Thank you for your feedback,
We're so pleased to hear you’re happy with the product.
Kind Regards,😊
Natalie
Quality service product
Extremely quick service for genuine filter. For an equally great product.
9 de março de 2026
Resposta da Ebac Ltd
Thank you for your great feedback Richard,😊
We're delighted to hear you were impressed with the quick service and the quality of the genuine product.
Kind Regards,
Natalie
Resposta da Ebac Ltd
Thank you for your fantastic feedback Lilla,
We're delighted to hear you found the service speedy, efficient, and supported by excellent customer service.
Best Regards,🙂
Natalie
Resposta da Ebac Ltd
Thank you for your kind words Mrs Cowls,
We're so pleased to hear you found the service friendly, efficient, and helpful.
Kind Regards,🙂
Natalie
Early days yet seems ok so far fingers…
Early days yet seems ok so far fingers crossed
11 de março de 2026
Resposta da Ebac Ltd
Thank you for sharing your initial thoughts. We’re glad to hear that everything seems to be going well in the early days, and we hope it continues to meet your expectations as you use it more.
Kind Regards,
Natalie🙂
Unintrusive and works amazing
Easy to use. The app is clear. Dries my big load of laundry in max 24h.
10 de março de 2026
Resposta da Ebac Ltd
Thank you for your feedback. We’re delighted to hear that you find the dehumidifier easy to use and that the app is clear and helpful.
It’s fantastic that it can handle a big load of laundry in under 24 hours and is working so effectively for you.
Best Regards,
Natalie😁
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